Last update: 06.09.2022
Global Vice President IT Operations
Wirecard AG, Munich 01/2019 – 11/2020 Team: 250
§ Manage globally distributed departments and sub-teams (250 FTE).
§ Head all cloud-based IT and infrastructure operations with my SRE units globally
distributed in a follow-the-sun operating model.
§ Continuously evolve and define Wirecard Credit Card Issuing IT strategy to support
large-scale product rollouts and support new go-to market strategies.
§ Review and evolve technology, product and commercial strategy
§ Drive evolution of technical platforms capabilities in terms of scalability, stability and
reliability
§ Integrate M&A parts such as new processing platforms, IT service & support teams
and DevOps/SRE teams into the global IT organization for maximising synergy and efficiency
o Philadelphia based card management and payments platform (E-count) o Dubai based card processing platform and teams
o Chennai based support organization (90 FTE)
o Sydney based DevOps teams and e-money and processing platforms
o Athens based technical operations teams and platforms
§ Spearhead Site Reliability (DevOps) adoption and drive implementation within Wirecard
o Unification and transformation of IT processes across multiple platforms, regions and technologies.
o Streamline 1st to 3rd level technical operations by massively improving on automation and fusion of communication and automation
§ Establish a cloud first strategy for Wirecard
o Introduce global application, platform and infrastructure E2E monitoring
o Architect the IT operations and infrastructure organization to scale, supporting
our global growth targets by achieving the highest levels of automation,
security and reliability of our services
o Drastically increase reliability and stability across all platforms by utilizing
automation capabilities of cloud providers and third-party products built for
the cloud.
§ Inception, transformation and Go-Live of global B2B Support and Service
Management Department based out of Chennai.
§ Drive definition of a global Target Operating Model (TOM) within Wirecard
§ Define and craft capabilities and service methods with my Teams in B2B Support
enabling global support of clients across our variety of products during all phases of a
client lifecycle from onboarding to go-live and in their following daily business.
§ Ensure global GDPR compliance of all Platforms within my accountability and beyond.
§ Establish new “follow the sun” support locations across the globe to expand seamless
24/7 SRE support coverage.
§ Engage with product management executives to bring a tech perspective towards
new products and evolution of product features.
Success stories
3 months:
§ Build L2 support organization enabling 24/7 support aligned with American, Greek and German L3 teams.
x6 months:
§ Launch of North American prepay credit card Issuing platform on AWS enabling migration of existing US card issuing business to a new modern platform on the latest cloud native tech stack
§ Launch of global application monitoring solution across all payment platforms
§ Transformation and reorganization towards Site Reliability Engineering culture,
organization and technologies.
12 months:
§ Massively overhauled existing IT processes and engagement models between teams
§ Launch of our prepay payment platform on Azure in India enabling business to issue
multi-currency products in India.
§ Migration kickoff of EMEA platform instances to cloud infrastructure
18 months:
§ Successfully completed EMEA platform migration to AWS cloud
