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Last update: 06.09.2022

Senior Manager, Program Manager, Strategie Consultant, Management Consultant

Company: Sebastian Grabisch
Graduation: Diplom Informatik
Hourly-/Daily rates: show
all in remote. vor-ort + spesen
Languages: German (Native or Bilingual) | English (Full Professional) | French (Elementary) | Polish (Elementary)

Attachments

DR for Mission Ciritcal Applications.pdf
Follow the Sun.pdf
SLA adherence.pdf
Sebastian Grabisch CV.pdf

Skills

Zielorientiertes, unternehmerisches und strategisches Denken und Handeln mit Blick für das Ganze - Komplexe Situationen durch schnelle Analyse und strukturiertes Vorgehen in den Griff bekommen - Reformer mit integrativen Führungsstil - Fokus auf nachhaltige Lösungen - Innere Unabhängigkeit, Integrität und Transparenz - Erfahren im Umgang mit unterschiedlichen Kulturen

Project history

01/2021 - 03/2021
Management Consultant IT Operations
Global Steel Industry Player (>10.000 employees)
Industry and mechanical engineering

10/2020 - 03/2021
Management Consultant Operations
Railsbank (50-250 employees)
Banks and financial services

01/2019 - 12/2020
Vice President IT
Wirecard (5000-10.000 employees)
Banks and financial services

Global Vice President IT Operations

Wirecard AG, Munich 01/2019 – 11/2020 Team: 250

  • §  Manage globally distributed departments and sub-teams (250 FTE).

  • §  Head all cloud-based IT and infrastructure operations with my SRE units globally

    distributed in a follow-the-sun operating model.

  • §  Continuously evolve and define Wirecard Credit Card Issuing IT strategy to support

    large-scale product rollouts and support new go-to market strategies.

  • §  Review and evolve technology, product and commercial strategy

  • §  Drive evolution of technical platforms capabilities in terms of scalability, stability and

    reliability

  • §  Integrate M&A parts such as new processing platforms, IT service & support teams

    and DevOps/SRE teams into the global IT organization for maximising synergy and efficiency

    o Philadelphia based card management and payments platform (E-count) o Dubai based card processing platform and teams
    o Chennai based support organization (90 FTE)
    o Sydney based DevOps teams and e-money and processing platforms
    o Athens based technical operations teams and platforms

§ Spearhead Site Reliability (DevOps) adoption and drive implementation within Wirecard

o Unification and transformation of IT processes across multiple platforms, regions and technologies.

o Streamline 1st to 3rd level technical operations by massively improving on automation and fusion of communication and automation

§ Establish a cloud first strategy for Wirecard
o Introduce global application, platform and infrastructure E2E monitoring
o Architect the IT operations and infrastructure organization to scale, supporting

our global growth targets by achieving the highest levels of automation,

security and reliability of our services
o Drastically increase reliability and stability across all platforms by utilizing

automation capabilities of cloud providers and third-party products built for

the cloud.

  • §  Inception, transformation and Go-Live of global B2B Support and Service

    Management Department based out of Chennai.

  • §  Drive definition of a global Target Operating Model (TOM) within Wirecard

  • §  Define and craft capabilities and service methods with my Teams in B2B Support

    enabling global support of clients across our variety of products during all phases of a

    client lifecycle from onboarding to go-live and in their following daily business.

  • §  Ensure global GDPR compliance of all Platforms within my accountability and beyond.

  • §  Establish new “follow the sun” support locations across the globe to expand seamless

    24/7 SRE support coverage.

  • §  Engage with product management executives to bring a tech perspective towards

    new products and evolution of product features.

    Success stories

    3 months:

    § Build L2 support organization enabling 24/7 support aligned with American, Greek and German L3 teams.

    x6 months:

  • §  Launch of North American prepay credit card Issuing platform on AWS enabling migration of existing US card issuing business to a new modern platform on the latest cloud native tech stack

  • §  Launch of global application monitoring solution across all payment platforms

  • §  Transformation and reorganization towards Site Reliability Engineering culture,

organization and technologies.

12 months:

  • §  Massively overhauled existing IT processes and engagement models between teams

  • §  Launch of our prepay payment platform on Azure in India enabling business to issue

    multi-currency products in India.

  • §  Migration kickoff of EMEA platform instances to cloud infrastructure

    18 months:

    § Successfully completed EMEA platform migration to AWS cloud


09/2017 - 12/2018
COO (Head of IT, Head of Operations, Head of Customer Service
Mercedes Pay (10-50 employees)
Banks and financial services

08/2017 - 09/2017
Berater Software Entwicklung & Programme Management
NTT Data (>10.000 employees)
Internet and Information Technology

01/2017 - 09/2017
interim Head of Software Engineering & Programme Manager
ESG (1000-5000 employees)
Internet and Information Technology

08/2015 - 03/2017
Programme Manager Airline E-Commerce Platforms
Amadeus (>10.000 employees)
Internet and Information Technology

01/2015 - 08/2015
Management Consultant Software Quality
Vodafone Deutschland (5000-10.000 employees)
Telecommunications

06/2007 - 08/2015
Technical Project Manager Software Engineering / Scrum Master / Senior PM
Fujitsu Technology Solutions (5000-10.000 employees)
Internet and Information Technology

04/2006 - 06/2007
Change Manager
Gothaer (1000-5000 employees)
Insurance

10/2004 - 03/2006
Information Security Manager
Europäische Zentral Bank (1000-5000 employees)
Banks and financial services

07/2004 - 09/2004
Service Manager
UBS (>10.000 employees)
Banks and financial services

01/2002 - 06/2004
Service Manager
Aventis (5000-10.000 employees)
Pharmaceuticals and medical technology

01/2001 - 01/2002
Junior Service Manager
Aventis (1000-5000 employees)
Pharmaceuticals and medical technology

09/1999 - 12/2000
Service Delivery Engineer
HP (5000-10.000 employees)
Internet and Information Technology

Time and spatial flexibility

asap & europaweit

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