Keywords
Skills
Certified SAP CRM Consultant with about 14 years of experience working on different platforms and solutions include SAP projects. Deep and hand-on experience in SAP ECC and CRM, seven and six years respectively. Industries expertise: telecommunications, consumer product, beverages, retail, automotive, insurance, cosmetics, banking and service industries.
Fully oriented to integrate and customize standard SAP process in order to get the best benefits from the applications. General knowledge of SAP architecture and applications obtained through international projects and different SAP applications and tools: Plant Maintenance, IS-Real Estate, Sales and Distribution, IS-VMS, MI, mDSD, IDOCs, Variant Configuration, LSMW, Badi, Function modules, Enhancement Application Tools, TREX, Workflow, Actions, Middleware, etc.
Excellent communication skills, ability to effectively communicate, experience collaborating across teams from different cultures; experience obtained through global projects and interacting with consultants from big firms such as Deloitte Accenture, IBM, SAP and medium consultancies.
Fully oriented to integrate and customize standard SAP process in order to get the best benefits from the applications. General knowledge of SAP architecture and applications obtained through international projects and different SAP applications and tools: Plant Maintenance, IS-Real Estate, Sales and Distribution, IS-VMS, MI, mDSD, IDOCs, Variant Configuration, LSMW, Badi, Function modules, Enhancement Application Tools, TREX, Workflow, Actions, Middleware, etc.
Excellent communication skills, ability to effectively communicate, experience collaborating across teams from different cultures; experience obtained through global projects and interacting with consultants from big firms such as Deloitte Accenture, IBM, SAP and medium consultancies.
Project history
.SAP Certified Application Associate - CRM Fundamentals CRM 7.0 EhP1, Nov. 2012
License 0003868543
SAP Certified Application Professional - Sales with SAP CRM 7.0 EHP1, Jan. 2013
License 0003868543
PROFESSIONAL EXPERIENCE
Freelancer SAP CRM Consultant for Banking proposal
Costa Rica 2013 (1 month)
Analyzing CRM AO integration for a banking client, defining technical landscape for Banking solution using CRM AO 7.1, ERP FINSERV banking extension as Loan Originator, and NW 7.1 as integrator thru standard function modules for Total commitment calculation, Loan calculation for FS-Quo, Loan Contract creation/confirmation.
1.- FS product and hierarchies/categories definition according to FS product in ERP FINSERV
2.- Conditions and condition groups definition for being used in FS Quotation/Product
3.- Case Management for documents managements and validations in AO process
4.- Sales Methodology (opportunity) for supporting FS Quotation and account process
5.- BP´s modeling for FS and its integration with ERP BP´s definition
6.- CRM Middleware (MW) for Groupware solution (Lotus Notes) for assignment task to Sales team
7.- CRM MW integration with Xi through Xi Adapters for Banking Services (CRM AO and Loan Originator) for Loan Origination, BP´s replication.
SAP CRM Instructor at Celeritech Solutions (SAP´s Partner Education)
CRM Instructor for CRM Academy based on EHP1 and TCRM10/TCRM20 formal training, December 2012.
Freelancer SAP CRM Consultant
Belcorp (cosmetics and skincare), Lima, Peru 2012 (5 months - ongoing)
SAP CRM Consultant for customizing Sales process, Web Channel and Middleware.
? SD-CRM Integration
? Consumer and Customer integration through MW
? Pricing definition and determination
? Product replication
? CRM Middleware configuration, enhancements definition and troubleshooting expertise
? Web Channel configuration
? Product Catalog publishing TREX, PPR, Cross/Up selling configuration
? Sales Contract configuration for subscription process
? Campaign and price determination integrated with Sales
? Complaint and Claim process definition
? Sales process configuration
? Business Blue Print definition, GAP analysis, realization, preparation and post go live support.
GBM-IBM Alliance (IT Industry), San José de Costa Rica 2012 (5 months)
? CRM Consultant for Master Data replication thru Middleware and Sales and Service process support.
? Configuration and replication of customers, vendors, pricing condition and tables, Sales and Service transaction replication.
? CRM Middelware configuration and troubleshooting expertise for Material/equipment/serial number and functional location. Also Ibase , Warranties, SLA and Sales contract configuration.
? Warranty Claim process configuration with SD/Billing integration
? ECC -HR and CRM Org. model integration thru IDOC messages.
? CRM Service model and ERP billing integration
TodoTicket (Banking Services), Caracas, Venezuela 2011-2012 (4 months).
? CRM Consultant to integrate CRM Sales/Service model with ECC- SD module through CRM Middleware.
? Customer´s master data modeling and configuration for supporting services and sales process along with replication strategy.
? Integration CRM Sales and Services with SD through Middleware for billing stage.
? CRM Middleware customizing and issue resolution, filtering definition to replicate: Customers, Products, Pricing, Sales documents and basis configuration
? Pricing definition and configuration in SD and CRM
? Data conversion and initial loading
SABMiller (Beverage), Bogotá, Colombia, 2010 – 2011 (8 months).
? Working at SABMiller as CRM Solution Owner for supporting SD and mDSD integration with CRM to leverage Sales Force Automation (SFA) processes in Ecuador and also supporting Peru and Colombia.
? CRM ERP Sales Order scenario: SD order creation in Web UI for order proposal, empties handling and discounts by promotion
? Activities/Survey management for presales process based on Visit List
? CRM Middleware customizing and issue resolutions for Customers, Equipment and Materials
? mDSD and CRM integration by transferring Visit List types to Call Lista and turn them in activities in CRM
? SD and CRM integration through ERP Sales Order and Web UI
? SFA business process support: CRM and ERP Sync through Hand Held and SAP Mobile Infrastructure, Telesales (ICWC) and backend (SD)
? Functional and technical specification definition and unit testing
ENTEL Telecom, Real Estate Flexible 6.02 realization. Santiago de Chile. Aug – Oct 2010 (3 months)
SAP RE-FX Consultant for customizing Lease-in and Lease-out in technical and commercial sites
? Rental Objects modeling and customizing such as properties, antennas, buildings, base stations and manage rental spaces
? Property Management
? Condition types, flow types and account determination customization
? Commercial/Technical Lease-Out/In
? Real Estate Contract, rent condition, rent adjustments, notice period
? Customer-BP Synchronization (tenant and landlord roles)
? Unit testing, UAT and training
SAP Consultant at IBM GBS, 2005-2010 (4 and half years)
Fundación BADAN (SD Retail), Caracas, Venezuela (3 months)
? Configuring intercompany sales scenario in SD by creating two new company codes for Pharmacy company.
? Pricing configuration
? Account determination
? Sales processes customized: products return, credit and debit memo, donations and coupon
? Integration SD-MM/FI
? Testing phase and end-user training
UNE Telecomunicaciones, Real Estate Flexible 6.02 Support. Medellín, Bogotá (2 months)
? Customizing RE-FX for managing technical and commercial site, Rental Objects modeling and customizing such as properties, antennas, buildings, rental units, Real Estate Contract, rent adjustments and Account determination. Integration RE-FX and Funds Managements (FM)
Empresas POLAR (CPG & Beverage). CRM, Feb – May 2010. Caracas, Venezuela (4 months)
? CRM Consultant for designing and customizing Activity Management at CRM to monitoring incidences over Customer´s master data, also designing interfaces integrating Geographical system and R3, testing and go-live support.
Alimentos el Tunal (SD Food and drinks), Caracas, Venezuela (3 months)
? Supporting business process for Sales scenario and developing user programs in order to validate credit management consume based on material hierarchies
? Scenarios supported credit and debit memo, payments in advance
? Integration SD-MM/FI
? Testing phase and end-user training
Gecolsa –Caterpillar (CRM Implementation), Bogotá, Colombia, Sept. 2008
? Designing and supporting Field Service implementation thru CRM 7.0 and Mobile Infrastructure platforms, also give support for people managements. Process: Activity Management, Quotation and Service Order
Empresas Polar (CPG and beverage) Consolidation Project, Caracas, Venezuela, Aug. 2008 (5 months)
? Plant Maintenance consultant for migration and customizing maintenance processes, merging five plants and nine different business processes in one business company
? Customizing: PM Orders and Maintenance Planning
? Extraction, Data migration and initial load: BOM´s, Functional Locations, Work Center, Install Base, Task List and MAF using LSMW and Batch Input Generator tools.
? Integrated testing and go live support.
General Motors, Global Warranty roll-out (Automotive),US & Venezuela, 2007-2008 (1 year)
? SAP Consultant coordinator for business processes template for automotive solutions in GM. Activities: Unit testing, data cleansing, conversions, technical specifications and supporting post go-live for implementing Warranty Automotive package: SAP VMS, Warranty Management and Dealer Portal for Andean and Mercosur region.
Excelsior Gama, (Retail – CRM 4.0). Implementation, Caracas, Venezuela (5 months)
? CRM Marketing and master data consultant for campaigns and promotion, marketing plan, external list management, and segmentation. Also master data definition and configuration for: bp´s, pricing, products and customer´s hierarchies. Customizing CRM Middleware for ERP master data replication and customizing Idoc message to R/3 HR structure and CRM Organizational Structure synchronization. Supporting and resolution of CRM MW technical issues. UAT´s and support go live stage.
Others IBM experiences
BBVA (Banking), Bogotá - Colombia. May - Jun 2009 (3 months)
? Business process analyst for redesign banking processes and resources optimization. Go-between key users and IBM Business Process Transformation experts as interpreter for analyzing process details, also translate documentation and final report.
SAP Expert for PM, RE and CRM modules, 1998-2006 (eight years)
Movilnet Telecommunications, Venezuela
CANTV´s Telecom (CRM 4.0 Implementation), Madrid –Spain. 2004-2005
? CRM Consultant for modeling and construction of Telecom’s Products/Services thru Variant Configuration (SD). Also modeling and customizing of Install Base, Customer master data, Sales Organizational structure, Territory management and making functional specifications for integration of master data with the others CRM applications: Services and Sales.
CANTV´s Telecom (SAP Real Estate Implementation). 2003 - 2004
? Implementation RE for managing contract site’s (Base Station, MCS, buildings and properties). Sub-process implemented: service charged settlement, Offer and Rental Agreements, Rent Adjustment and Rental Condition. Customizing of rental unit characteristics such as: usage types, fitting and fixtures. Integration of Plant Maintenance to RE for costing process. Functional and technical support on go live.
CANTV´s Telecommunication (Rollout Movilnet), Caracas –Venezuela. 2003 - 2004
? Customizing of Master Data, Maintenance Order, Maintenance Planning and Strategies, Refurbishment process of land network, Breakdown notifications, Bill of material, functional support post go live.
Movilnet´s Telecom (Web Server Designinig&Administering), Caracas –Venezuela. 2001 - 2002
? Designing and developing of Web applications using Perl Script and HTML, in order to give support to the breakdown process of Mobile Network. Administration of Web Server and Linux platform.
Movilnet´s Telecom (Wireless services) SAP PM Upgrade 46c), Caracas –Venezuela. 2000 – 2001
? Designing and customizing Master Data and functional process, design and configuring Equipment and Functional Locations, Bill of materials, Notifications, Maintenance Planning and Strategies, Task List and Maintenance Processing like Work Orders and trouble tickets. Other task: business procedures construction, users profiles, training material and training end-users. Also testing PM functionalities and its integration with MM, FI and CO.
Movilnet´s Telecom (SAP PM Implementation on release 3.1h), Caracas –Venezuela. 1998 - 2000
? Designing, analyzing and customizing maintenance business process like Infrastructure, Automotive and mobile networking; functional support in post-go live stage. Others functions: make business procedures, users profiles, training manuals and training end-users. Also I worked as a Technical Analyst for the wireless Network (TDMA and CDMA) for monitoring and resolution of breakdown on wireless networking.
Selected Accomplishment:
License 0003868543
SAP Certified Application Professional - Sales with SAP CRM 7.0 EHP1, Jan. 2013
License 0003868543
PROFESSIONAL EXPERIENCE
Freelancer SAP CRM Consultant for Banking proposal
Costa Rica 2013 (1 month)
Analyzing CRM AO integration for a banking client, defining technical landscape for Banking solution using CRM AO 7.1, ERP FINSERV banking extension as Loan Originator, and NW 7.1 as integrator thru standard function modules for Total commitment calculation, Loan calculation for FS-Quo, Loan Contract creation/confirmation.
1.- FS product and hierarchies/categories definition according to FS product in ERP FINSERV
2.- Conditions and condition groups definition for being used in FS Quotation/Product
3.- Case Management for documents managements and validations in AO process
4.- Sales Methodology (opportunity) for supporting FS Quotation and account process
5.- BP´s modeling for FS and its integration with ERP BP´s definition
6.- CRM Middleware (MW) for Groupware solution (Lotus Notes) for assignment task to Sales team
7.- CRM MW integration with Xi through Xi Adapters for Banking Services (CRM AO and Loan Originator) for Loan Origination, BP´s replication.
SAP CRM Instructor at Celeritech Solutions (SAP´s Partner Education)
CRM Instructor for CRM Academy based on EHP1 and TCRM10/TCRM20 formal training, December 2012.
Freelancer SAP CRM Consultant
Belcorp (cosmetics and skincare), Lima, Peru 2012 (5 months - ongoing)
SAP CRM Consultant for customizing Sales process, Web Channel and Middleware.
? SD-CRM Integration
? Consumer and Customer integration through MW
? Pricing definition and determination
? Product replication
? CRM Middleware configuration, enhancements definition and troubleshooting expertise
? Web Channel configuration
? Product Catalog publishing TREX, PPR, Cross/Up selling configuration
? Sales Contract configuration for subscription process
? Campaign and price determination integrated with Sales
? Complaint and Claim process definition
? Sales process configuration
? Business Blue Print definition, GAP analysis, realization, preparation and post go live support.
GBM-IBM Alliance (IT Industry), San José de Costa Rica 2012 (5 months)
? CRM Consultant for Master Data replication thru Middleware and Sales and Service process support.
? Configuration and replication of customers, vendors, pricing condition and tables, Sales and Service transaction replication.
? CRM Middelware configuration and troubleshooting expertise for Material/equipment/serial number and functional location. Also Ibase , Warranties, SLA and Sales contract configuration.
? Warranty Claim process configuration with SD/Billing integration
? ECC -HR and CRM Org. model integration thru IDOC messages.
? CRM Service model and ERP billing integration
TodoTicket (Banking Services), Caracas, Venezuela 2011-2012 (4 months).
? CRM Consultant to integrate CRM Sales/Service model with ECC- SD module through CRM Middleware.
? Customer´s master data modeling and configuration for supporting services and sales process along with replication strategy.
? Integration CRM Sales and Services with SD through Middleware for billing stage.
? CRM Middleware customizing and issue resolution, filtering definition to replicate: Customers, Products, Pricing, Sales documents and basis configuration
? Pricing definition and configuration in SD and CRM
? Data conversion and initial loading
SABMiller (Beverage), Bogotá, Colombia, 2010 – 2011 (8 months).
? Working at SABMiller as CRM Solution Owner for supporting SD and mDSD integration with CRM to leverage Sales Force Automation (SFA) processes in Ecuador and also supporting Peru and Colombia.
? CRM ERP Sales Order scenario: SD order creation in Web UI for order proposal, empties handling and discounts by promotion
? Activities/Survey management for presales process based on Visit List
? CRM Middleware customizing and issue resolutions for Customers, Equipment and Materials
? mDSD and CRM integration by transferring Visit List types to Call Lista and turn them in activities in CRM
? SD and CRM integration through ERP Sales Order and Web UI
? SFA business process support: CRM and ERP Sync through Hand Held and SAP Mobile Infrastructure, Telesales (ICWC) and backend (SD)
? Functional and technical specification definition and unit testing
ENTEL Telecom, Real Estate Flexible 6.02 realization. Santiago de Chile. Aug – Oct 2010 (3 months)
SAP RE-FX Consultant for customizing Lease-in and Lease-out in technical and commercial sites
? Rental Objects modeling and customizing such as properties, antennas, buildings, base stations and manage rental spaces
? Property Management
? Condition types, flow types and account determination customization
? Commercial/Technical Lease-Out/In
? Real Estate Contract, rent condition, rent adjustments, notice period
? Customer-BP Synchronization (tenant and landlord roles)
? Unit testing, UAT and training
SAP Consultant at IBM GBS, 2005-2010 (4 and half years)
Fundación BADAN (SD Retail), Caracas, Venezuela (3 months)
? Configuring intercompany sales scenario in SD by creating two new company codes for Pharmacy company.
? Pricing configuration
? Account determination
? Sales processes customized: products return, credit and debit memo, donations and coupon
? Integration SD-MM/FI
? Testing phase and end-user training
UNE Telecomunicaciones, Real Estate Flexible 6.02 Support. Medellín, Bogotá (2 months)
? Customizing RE-FX for managing technical and commercial site, Rental Objects modeling and customizing such as properties, antennas, buildings, rental units, Real Estate Contract, rent adjustments and Account determination. Integration RE-FX and Funds Managements (FM)
Empresas POLAR (CPG & Beverage). CRM, Feb – May 2010. Caracas, Venezuela (4 months)
? CRM Consultant for designing and customizing Activity Management at CRM to monitoring incidences over Customer´s master data, also designing interfaces integrating Geographical system and R3, testing and go-live support.
Alimentos el Tunal (SD Food and drinks), Caracas, Venezuela (3 months)
? Supporting business process for Sales scenario and developing user programs in order to validate credit management consume based on material hierarchies
? Scenarios supported credit and debit memo, payments in advance
? Integration SD-MM/FI
? Testing phase and end-user training
Gecolsa –Caterpillar (CRM Implementation), Bogotá, Colombia, Sept. 2008
? Designing and supporting Field Service implementation thru CRM 7.0 and Mobile Infrastructure platforms, also give support for people managements. Process: Activity Management, Quotation and Service Order
Empresas Polar (CPG and beverage) Consolidation Project, Caracas, Venezuela, Aug. 2008 (5 months)
? Plant Maintenance consultant for migration and customizing maintenance processes, merging five plants and nine different business processes in one business company
? Customizing: PM Orders and Maintenance Planning
? Extraction, Data migration and initial load: BOM´s, Functional Locations, Work Center, Install Base, Task List and MAF using LSMW and Batch Input Generator tools.
? Integrated testing and go live support.
General Motors, Global Warranty roll-out (Automotive),US & Venezuela, 2007-2008 (1 year)
? SAP Consultant coordinator for business processes template for automotive solutions in GM. Activities: Unit testing, data cleansing, conversions, technical specifications and supporting post go-live for implementing Warranty Automotive package: SAP VMS, Warranty Management and Dealer Portal for Andean and Mercosur region.
Excelsior Gama, (Retail – CRM 4.0). Implementation, Caracas, Venezuela (5 months)
? CRM Marketing and master data consultant for campaigns and promotion, marketing plan, external list management, and segmentation. Also master data definition and configuration for: bp´s, pricing, products and customer´s hierarchies. Customizing CRM Middleware for ERP master data replication and customizing Idoc message to R/3 HR structure and CRM Organizational Structure synchronization. Supporting and resolution of CRM MW technical issues. UAT´s and support go live stage.
Others IBM experiences
BBVA (Banking), Bogotá - Colombia. May - Jun 2009 (3 months)
? Business process analyst for redesign banking processes and resources optimization. Go-between key users and IBM Business Process Transformation experts as interpreter for analyzing process details, also translate documentation and final report.
SAP Expert for PM, RE and CRM modules, 1998-2006 (eight years)
Movilnet Telecommunications, Venezuela
CANTV´s Telecom (CRM 4.0 Implementation), Madrid –Spain. 2004-2005
? CRM Consultant for modeling and construction of Telecom’s Products/Services thru Variant Configuration (SD). Also modeling and customizing of Install Base, Customer master data, Sales Organizational structure, Territory management and making functional specifications for integration of master data with the others CRM applications: Services and Sales.
CANTV´s Telecom (SAP Real Estate Implementation). 2003 - 2004
? Implementation RE for managing contract site’s (Base Station, MCS, buildings and properties). Sub-process implemented: service charged settlement, Offer and Rental Agreements, Rent Adjustment and Rental Condition. Customizing of rental unit characteristics such as: usage types, fitting and fixtures. Integration of Plant Maintenance to RE for costing process. Functional and technical support on go live.
CANTV´s Telecommunication (Rollout Movilnet), Caracas –Venezuela. 2003 - 2004
? Customizing of Master Data, Maintenance Order, Maintenance Planning and Strategies, Refurbishment process of land network, Breakdown notifications, Bill of material, functional support post go live.
Movilnet´s Telecom (Web Server Designinig&Administering), Caracas –Venezuela. 2001 - 2002
? Designing and developing of Web applications using Perl Script and HTML, in order to give support to the breakdown process of Mobile Network. Administration of Web Server and Linux platform.
Movilnet´s Telecom (Wireless services) SAP PM Upgrade 46c), Caracas –Venezuela. 2000 – 2001
? Designing and customizing Master Data and functional process, design and configuring Equipment and Functional Locations, Bill of materials, Notifications, Maintenance Planning and Strategies, Task List and Maintenance Processing like Work Orders and trouble tickets. Other task: business procedures construction, users profiles, training material and training end-users. Also testing PM functionalities and its integration with MM, FI and CO.
Movilnet´s Telecom (SAP PM Implementation on release 3.1h), Caracas –Venezuela. 1998 - 2000
? Designing, analyzing and customizing maintenance business process like Infrastructure, Automotive and mobile networking; functional support in post-go live stage. Others functions: make business procedures, users profiles, training manuals and training end-users. Also I worked as a Technical Analyst for the wireless Network (TDMA and CDMA) for monitoring and resolution of breakdown on wireless networking.
Selected Accomplishment:
Local Availability
Only available in these countries:
Venezuela
.
