Profileimage by David Billouz ITIL, PRINCE2, ISO 20000 SCRUM from Adliswil

David Billouz

available

Last update: 26.08.2016

ITIL, PRINCE2, ISO 20000 SCRUM

Company: OCIRIS
Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Full Professional) | French (Native or Bilingual) | Spanish (Limited professional) | Czech (Full Professional)

Skills

IT Service Management / Project Management expert
Design, creation and implementation of the Centre of Excellence to support the PMO for Renault IS Shared Service Centre in Europe (6 months).
PRINCE2 training sessions in Czech republic (100 delegates trained).
Training sessions organized in Europe for the following courses: ITIL V2 Foundation, ITIL V2 Practitionner Support & Restore, ITIL V3 Foundation.
French Minister of Agriculture (Paris, France) : implementation of the Incident and Problem Management processes for the new Central Service Desk. Reference: Hervé Matuchet, French Minister of Agriculture.
Renault Suisse S.A. (Zurich, Switzerland): creation of an outsourced IT Service Desk located in Czech republic to support the 5000 users of the Renault and Nissan users in Switzerland and Austria.
Renault Suisse S.A. (Zurich, Switzerland) : implementation of the ISO 20000 processes to prepare the successful ISO 20000 certification of Renault Suisse S.A. Reference: Thomas Fuchs-Lender, Renault.

Main ISO 20000 auditor in charge of the certification of IT service providers such as ITEG, a.s.,
ISO 20000 auditor for a process assessment at BRD (Société Générale group) bank in Romania.
Creation and management of ITE-AUDIT, a RCB specialized in certifying organizations according to the ISO 20000 standard.
Expert in Business Intelligence and involved in Data Warehouse projects for the Slovak Ministry of Finance and a Slovak bank as a Project Manager.
Project Management consultant to implement PRINCE2 methodology at the General Fiscal Direction of Slovakia.

Involved in the following projects:
• IT strategy definition for SPP company : high level design of the IT Infrastructure strategy using ITIL methodology (Service Delivery and Service Support) from July to September 2004. Reference: Peter Chochol, SPP.
• Quality Assurance for an IS project of an insurance group
• IT security audit for a middle-size slovak bank.

• ITIL Service Desk project manager: responsible for the definitions and implementations of the following processes: Incident Management, Problem Management from april to September 2003.
Reference: Jiri Karel (jiri.karel@renault.cz)
• Responsible for the outsourcing in Czech Republic of the Renault Task Force team that develop applications for Central European commercial subsidiaries.
• Project Manager for various projects : New car logistics system, New car invoicing application, new warranty and services contracts information system.
• Creation of a help desk based on the principles of ITIL methodology.
• CRM specialist : conception and implementation of a CRM system based on SIEBEL.
• Responsible for the new car distribution process on the Information System part : new application implementation, new telecommunication architecture to allow the Renault dealer connect the central French applications, organization and training of all the categories of concerned people .
• Business Analyst : optimized process in different Departments : Sales Department, Financial Department, Accounting Department.
• EIS Specialist : implemented Executive Information System for the Financial Manager and the Spare Part Manager.

Project history

Reference: Thomas Fuchs-Lender, Renault.
Reference: Hervé Matuchet, French Ministry of Agriculture.
Reference: Peter Chochol, SPP.
Reference: Jiri Karel (jiri.karel@renault.cz)

Local Availability

Open to travel worldwide
Europe
Profileimage by David Billouz ITIL, PRINCE2, ISO 20000 SCRUM from Adliswil ITIL, PRINCE2, ISO 20000 SCRUM
Register