Skills
Netbackup, Backup Exec, CommVault Galaxy, ITIL, IT Service Management, Service Delivery, IT Outsourcing, Solution Architecture, DNS, DHCP, Technical Support, Troubleshooting, Windows Server, HP Data Protector, Symantec Endpoint Protection, Requirements Analysis, SDLC, Unix, SAN, Storage Area Networks, Virtualization, Tape Libraries, Data Backup Solutions, WAN Optimisation
Project history
Cirrus Networks
Technical Consultant (Contractor for hire)
10.2013 - today
Information Technology and Services
11-50 employees
CSC (Water Corporation)
System Engineer
08.2010 - 09.2013
•Acted as Data Protection account lead for Water Corporation and assisted with daily data protection operation tasks for Department of Attorney General and BHP Billiton Iron Ore accounts.
•Managed and taking ownership of backup/recovery related issue from multiple clients (Water Corporation, BHP Billiton, Department of Attorney General)
•Identified and resolved issues related to Symantec Backup Exec 11d/2010, Netbackup 7.1/7.5, HP Data Protector 6.2 and Commvault 8
•Troubleshoot hardware (tape storage IBM 3584 series, IBM TS3310, Quantum Scalar i6000 and Netapp FAS) and software issue (Sun Solaris 10, vSphere client, VMWare 4.1, MS Exchange 2010, SAP Database, Sharepoint and unix/windows scripting)
•Assisted Technical/Solution Architect with design and review physical technology model
•Configured and Implemented Disaster Recovery Test for various system and application.
•Followed ITIL process for server commissioning, decommissioning, change management and documentation
•Worked with Wintel and Storage team to troubleshoot backup related problems in HDS, Netapps FAS series, Windows 2003/2008, Solaris, RedHat Linux and HP-UX.
•24x7 standby resources for backup/recovery issue and point of escalation
Information Technology and Services
10,001+ employees
Symantec
Product Support Analyst (Data Protection Group)
03.2008 - 06.2010
-Responded to telephone support, email, internal request and external for technical support as well as working conjunction with other departments and documented all incidents and support calls to online support database
-Managed resolution of technical issues which may include but not limited to hardware troubleshooting, backup media configuration, backup performance throughput.
-Troubleshoot complex software and infrastructure which include but not limited to operating system configuration, VMWare, network/bandwidth testing, applying best practices of storage industry.
-Troubleshoot various operating systems which include Windows 2008, windows 2003, Windows 2000,Solaris 10, Linux, AIX and HP-UX. Worked with various storage vendors (SUN, HP, Data Domain, Netapps, EMC etc) to resolve technical issues.
-Supported backup software Netbackup ver 5.x, 6.x, 7.x including but not limited to MS SQL agent, VMWare agent, SAP DB agent, Vault, NDMP agent, Bare Metal Restore, Data Deduplication (puredisk), Netbackup Operation Manager.
Computer Software
10,001+ employees
ITPC
n/a
0.2007 - 0.2008
Information Technology and Services
Symantec
Product Support Analyst (Infrastructure Management Services)
09.2006 - 03.2008
-Troubleshoot complex security and infrastructure management software applications.
-Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application server setup, database setup and operating system configuration.
-Troubleshoot Solaris 10 and 9, win 2003 servers active directory (user access, rights or permission, etc.), win 2000 servers, win XP/Vista, IIS ver 6.0 configuration, Firewall rules, DHCP, DNS and VMware.
-Collaborating extensively with peers, licensing team, security response liaison, regional level 2, and Technical Account Managers to resolve client issues.
-Supported Symantec Ghost 8.x, Ghost Solution Suite 1.1 – 2.x, Livestate Discovery, Antivirus Corp Edition/ SBE 8.x – 10.1, Symantec Endpoint Protection 11.
Computer Software
10,001+ employees
Whitech Software Solutions
Technical Support Analyst
12.2004 - 07.2006
-Responded to telephone support, email, internal request and external for technical support as well as working conjunction with other departments and documented all incidents and support calls to online support database.
-Take ownership of each call, Identified, researched, and resolved 1st and 2nd level technical problems for desktop, servers, photographic and POS software/hardware with retail customers over 1500 businesses and escalated as necessary.
-Acted as Technical Support Team Lead managing 5 other team members, technical issue management, tasks prioritisation and delegations.
-Acted as system administrator to manage mission critical servers in multi-site VPN network using different platform (RedHat Enterprise Linux , FreeBSD, Small Business Server 2000, Windows 2003), PABX system for internal phone system, video conferencing software and network printer devices.
-Managed user and group creation, access and permission in Windows 2000/2003 server active directory, Exchange 2003 troubleshooting, RedHat Ent. Linux and performed restore/backup using Backup Exec.
-Administered MySql and MSSQL servers, which includes upgrading, user configuration, backup, running sql queries and troubleshoot any network connection to the server.
Information Technology and Services
spotvcast
technical consultant
0.1999 - 0.2000
Information Technology and Services
Technical Consultant (Contractor for hire)
10.2013 - today
Information Technology and Services
11-50 employees
CSC (Water Corporation)
System Engineer
08.2010 - 09.2013
•Acted as Data Protection account lead for Water Corporation and assisted with daily data protection operation tasks for Department of Attorney General and BHP Billiton Iron Ore accounts.
•Managed and taking ownership of backup/recovery related issue from multiple clients (Water Corporation, BHP Billiton, Department of Attorney General)
•Identified and resolved issues related to Symantec Backup Exec 11d/2010, Netbackup 7.1/7.5, HP Data Protector 6.2 and Commvault 8
•Troubleshoot hardware (tape storage IBM 3584 series, IBM TS3310, Quantum Scalar i6000 and Netapp FAS) and software issue (Sun Solaris 10, vSphere client, VMWare 4.1, MS Exchange 2010, SAP Database, Sharepoint and unix/windows scripting)
•Assisted Technical/Solution Architect with design and review physical technology model
•Configured and Implemented Disaster Recovery Test for various system and application.
•Followed ITIL process for server commissioning, decommissioning, change management and documentation
•Worked with Wintel and Storage team to troubleshoot backup related problems in HDS, Netapps FAS series, Windows 2003/2008, Solaris, RedHat Linux and HP-UX.
•24x7 standby resources for backup/recovery issue and point of escalation
Information Technology and Services
10,001+ employees
Symantec
Product Support Analyst (Data Protection Group)
03.2008 - 06.2010
-Responded to telephone support, email, internal request and external for technical support as well as working conjunction with other departments and documented all incidents and support calls to online support database
-Managed resolution of technical issues which may include but not limited to hardware troubleshooting, backup media configuration, backup performance throughput.
-Troubleshoot complex software and infrastructure which include but not limited to operating system configuration, VMWare, network/bandwidth testing, applying best practices of storage industry.
-Troubleshoot various operating systems which include Windows 2008, windows 2003, Windows 2000,Solaris 10, Linux, AIX and HP-UX. Worked with various storage vendors (SUN, HP, Data Domain, Netapps, EMC etc) to resolve technical issues.
-Supported backup software Netbackup ver 5.x, 6.x, 7.x including but not limited to MS SQL agent, VMWare agent, SAP DB agent, Vault, NDMP agent, Bare Metal Restore, Data Deduplication (puredisk), Netbackup Operation Manager.
Computer Software
10,001+ employees
ITPC
n/a
0.2007 - 0.2008
Information Technology and Services
Symantec
Product Support Analyst (Infrastructure Management Services)
09.2006 - 03.2008
-Troubleshoot complex security and infrastructure management software applications.
-Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application server setup, database setup and operating system configuration.
-Troubleshoot Solaris 10 and 9, win 2003 servers active directory (user access, rights or permission, etc.), win 2000 servers, win XP/Vista, IIS ver 6.0 configuration, Firewall rules, DHCP, DNS and VMware.
-Collaborating extensively with peers, licensing team, security response liaison, regional level 2, and Technical Account Managers to resolve client issues.
-Supported Symantec Ghost 8.x, Ghost Solution Suite 1.1 – 2.x, Livestate Discovery, Antivirus Corp Edition/ SBE 8.x – 10.1, Symantec Endpoint Protection 11.
Computer Software
10,001+ employees
Whitech Software Solutions
Technical Support Analyst
12.2004 - 07.2006
-Responded to telephone support, email, internal request and external for technical support as well as working conjunction with other departments and documented all incidents and support calls to online support database.
-Take ownership of each call, Identified, researched, and resolved 1st and 2nd level technical problems for desktop, servers, photographic and POS software/hardware with retail customers over 1500 businesses and escalated as necessary.
-Acted as Technical Support Team Lead managing 5 other team members, technical issue management, tasks prioritisation and delegations.
-Acted as system administrator to manage mission critical servers in multi-site VPN network using different platform (RedHat Enterprise Linux , FreeBSD, Small Business Server 2000, Windows 2003), PABX system for internal phone system, video conferencing software and network printer devices.
-Managed user and group creation, access and permission in Windows 2000/2003 server active directory, Exchange 2003 troubleshooting, RedHat Ent. Linux and performed restore/backup using Backup Exec.
-Administered MySql and MSSQL servers, which includes upgrading, user configuration, backup, running sql queries and troubleshoot any network connection to the server.
Information Technology and Services
spotvcast
technical consultant
0.1999 - 0.2000
Information Technology and Services
Local Availability
Only available in these countries:
Australia
available for travel
