Nitin Bhargava partly available

Nitin Bhargava

AIX System Administration

partly available
Profileimage by Nitin Bhargava AIX System Administration from Noida
  • Noida Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: not provided
  • Languages: English (Native or Bilingual)
  • Last update: 29.03.2014
KEYWORDS
SKILLS
AIX,HACMP, VIO, Project Management, Veritas Cluster Server, OS Migration and upgrades
REFERENCES
IBM India Ltd
Technical Specialists
03.2013 - today
Managing 8-10 People team & coordinating project management activities entailing mapping client’s requirements, troubleshooting and generating project execution & performance reports
Drawing upon concepts of tools, technologies and methodologies to collaborate with other technical specialists when carrying out assigned duties.
Preparing and recommending technical alternatives involving technology, methodology, tools, processes and solution components.
Challenging the validity of given procedures and processes with the intent to enhance and improve a customer solution
Perform change management activities including stakeholder management, communication strategy, risk management, organization design, and training management. 
Managing stakeholders and updating them on project progress
Coach/mentor/motivate team members through all assigned deliverables and tasks.
Abiding by Change Management and Problem Management procedures, including complying with the Service Level Agreements as documented in the Problem Severity matrix
Performing remote project management activities with teams through different geographies
Effective negotiation with technical peers and customers to implement technical solutions.
Work with the team to plan, coordinate, schedule and execute change management processes
Leading, planning and executing the project works on UNIX server infrastructures and migrations
Installing, migrating and configuring UNIX-AIX LPAR as per business requirements
Installing and configuring HACMP cluster
Planning, coordinating and implementing VIO server patching and OS/TL upgrades on UNIX cluster infrastructure.
Information Technology and Services


NIIT Technologies Limited
Systems Consultant
12.2011 - 10.2012
? Planning, implementing and scheduling activities in project plan to ensure completion of project within the defined timeframe while ensuring quality standards and optimal resource utilization.
? Establish project scope with customer and manage implementations to ensure on-time delivery
? Responsible for determining resource requirements, identifying and acquiring qualified team members to meet project deliverables.
? Coordinate project activities and deliverables in a cross-team environment.
? Ability to identify issues and risks early on based on experience.
? Coach/mentor/motivate team members through all assigned deliverables and tasks.
? Ability to work in a ambiguous environment with multiple activities happening simultaneously
? Proven ability to lead and motivate project teams without formal authority over team members and in a virtual environment
Information Technology and Services
1001-5000 employees

Tech Mahindra
Sr. System Administrator
05.2007 - 11.2011
Experience in upgrading, migrating and managing several IBM AIX systems which include disk management, user management, network management, performance management, test and development projects running on AIX 5.2 and AIX 5.3
Information Technology and Services
10,001+ employees

WNS Global Services Pvt. Ltd
Executive - Telecom
12.2005 - 03.2007
Ensure compliance with SLA in the execution of the project, involving resource scheduling, task allocation among team members and co-ordination with the onsite project teams
Ensuring day to day calls of all customers should be attended properly and closed towards customer satisfaction
Keeping customer informed of incident progression through to closure via regular updates
Consistently following-upon any commitments made to the customer
Communicate relevant policies and processes to IT service teams to ensure consistent application of IT Service Management practices
Handled customer escalations when the need to troubleshoot more advanced technical issues arose.
Ensuring the "Root Cause Analysis" is established at closure and documented
To provide level -2 support, Incident handling and problem management
Administration and maintenance of Avaya S8700 using in international call center setup
Checking daily alarms and errors in Avaya 8700 communication server
Respond to end-user requests or Help Desk activities. For example, you may need to add and move phones, troubleshoot phone problems, or change the system to accommodate a new business need
Administration and maintenance of Call Management System & Nortel Meridian 11c
Voice mail administration in Nortel Meridian
Administration and maintenance of Nice & Verint Loggers
Scheduling backup for CMS & NICE database
Information Technology and Services


FutureSoft India Pvt. Ltd
Process Leader - Tech Operations
01.2004 - 12.2005
CLIENT - Wipro Spectramind
Administration of Avaya CMS Supervisor
Creation of Users and agents in NICE and CMS
Handling Call recording requests for QA in NICE based on different Portfolio requirements, (Voice only/ Voice and Screen Both)
Conducting Training sessions on Form designer in NICE for QA team and its usage through Nice Universe for generating reports on evaluated calls
To check for backup of recorded calls in NICE and their retrieval upon request
Providing installation support for NICE (Monitor, Query, Media Player, Evaluator), Avaya CMS Supervisor 12.0, IEX Workforce Management and QMC software
Providing first level support for NICE, Solution delivery for the issues related with NICE Monitor, Recordings of calls (Query), Evaluator, Avaya CMS Supervisor 12.0
Providing end user training in NICE for Operation/Quality team
Providing support for ECHI and CDR data server in Avaya CMS located in Mumbai
Generating CMS, ECHI, and CDR reports for day-to-day inbound operations for MIS Team.
Downloading call tables, creating campaigns (Queues) and assigning call tables on daily basis
Managing Exclusion and Filters list for the campaign and defining Queue attribute for a Call Table
Initiating calling through Dialer (DAVOX) for EST, CST, MST, PST, AST and HST)
Setting up pacing ratio for the number of agents logged in
Terminating calling according to the time zone specification
Managing abandon rate for CA and non-CA states i.e. 1% and 3% respectively for a single day calling
Generating reports from the dialer for the
Information Technology and Services


Satnam ComputersTechnical Support
Technical Support
04.2000 - 08.2003
Configured platforms including Windows 2000/NT and Linux network, including building, upgrading and troubleshooting all hardware
Administered windows 2000/NT domains, accounts, permissions and shared resources throughout entire LAN/WAN network
Configured software/hardware at PC set-up to meet individual users needs
Update and maintain all installed software and maintain all hardware for the operations groups
Responsible for performing troubleshooting activities prior to the implementation of new systems

WORKSHOPS/TRAINING PROGRAMS ATTENDED
Information Technology and Services
TIME AND SPATIAL FLEXIBILITY
Weekends
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