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Last update: 01.09.2021

Global Program Manager - My super power is being the intersection between People, Process & Tech!

Company: Freelance
Graduation: not provided
Hourly-/Daily rates: show
Negoitable
Languages: German (Limited professional) | English (Native or Bilingual)

Attachments

ManjitSagooCV.pdf

Skills

I form the intersection between People, Process & Technology! With over 20 years of experience in technical and business Project Management, I have a demonstrated success managing large, complex international projects made up of multifunctional and distributed teams. Critical to my success is a transformational leadership and communication style. Together with a solid understanding of Agile methodologies and deep technical IT background, I employ result driven leadership to promote and encourage as well as drive continuous team/process improvements. Drawing on my upbringing and career that has spanned 3 continents, gives me a distinct advantage for healthy interactions and solid relationship with all I encounter.

Skills & Competencies
  • IT Technical Project/Program Management (Agile & Waterfall): Infrastructure, Software Development, Upgrades & Migrations
  • Business Project/Program Management: Transformation (merger & acquisition, post merger integration, managing change)
  • People Skills: Collaboration (remote, distributed, multi-disciplinary, cross-cultural), Social Intelligence, Communication (written, verbal)

Courses & Technical Summary
  • AWS Certified Cloud Practitioner (*in progress)
  • APMG Agile Project Management Certification (Practitioner and Foundation)
  • Professional Scrum Master - PSM I
  • ITIL v3 Foundation Certification
  • Atlassian Administrator for Jira, Confluence, BitBucket & Crowd - On-prem & Atlwssian Cloud.
  • Managing Projects Affectively– GE Essential Leadership Training
  • Change Acceleration Process (CAP) – GE Essential Leadership Training
  • Facilitation Effective Meetings– GE Essential Leadership Training
  • Meetings: Chairing & Participating (The Industrial Society)
  • Influencing & Persuading Skills (The Industrial Society)
  • Account & Billing Admin: on-premise & Cloud Atlassian tools (Crowd, Jira, Confluence, BitBucket, Stash), Google Suite, Docker, Harvest, BaseCamp, Slack, Zoom, ProdPad.
  • Conceptual understanding: Git, Ansible, Docker, Kubernetes & Amazon AWS.
  • Oracle 9i, 10g & 11g, Sybase 12 & 12.5 & SQL 6.5, 7.0, 2000, 2005 (including clustering)
  • Windows NT 4.0, 2000, 2003, MS Web Server, MS Exchange/AD, HP-UX, Linux Redhat, Novell (CNA), AS400
  • Informatica PowerCenter, Business Objects, WebLogic, WebSphere, CLARiiON, Citrix, DOCSOPEN
  • Windows & MAC OS on Microsoft Office Suite

Project history

02/2019 - Present
Senior Project Manager / Business & IT Consultant
Freelance
Client Projects in:
  • Digitial Technical Project Management
  • Digital Delivery Manager
  • Corporate Agile Transformation
  • Business & IT Consulting
  • IT & Infrastucture: software rollouts and data center migrations.

12/2018 - 02/2019
Move to Germany
Sabbatical
Took the chance to absorb my new surroundings and adapt to the new culture, as well as establish my new life in Germany.

08/2015 - 11/2018
Global Technical Program/Project Manager
Extron (5000-10.000 employees)
When Extron, a US based global hardware company (2.5K workforce), acquired Entwine Media AG, a mid-stage Swiss software
startup of 5, I was hired for 2 main tasks: apply Agile product/software lifecycle principles and best practices to their lecture
capture and distribution software modules. Secondly, lead and implement on-going cultural, strategic and process shifts to
create Agile teams and practices.

* Senior Global Project Manager: Post-Acquisition Project: budget $100m, team size: 300.
o Provided strategy and planning expertise for post-acquisition business and IT challenges.
o Maximised team performance and motivation while smoothly and sensitively deploying the new cultural vision.
o Promoted and coached an agile growth mindset and behaviours
o Managed the collaboration with Facilities (NLD/USA) to setup the office in Zurich and HR & IT (NLD/USA) to
integrate the Zurich team into Extron's HR & IT processes.
o Responsible for talent acquisition for all projects and the Zurich office.
o Maintain links and ensure code exchange with our Open Source Community (www.opencast.org).

* Senior Global Project Manager: Firmwide Agile Transformation Project: budget $20m, team size: 500.
o Injected agility into the global organisation with secure design-focused, fast fail business/Engineering workflows,
controls and processes.




o Built global teams for UX, Engineering, QA, Product and Project Management for a location free, 24/7 resourcing
pool with a uniformed toolset, working practices and a stable Agile culture. Compiled & communicated RACI & Best
Practices models for all teams.
o Promoted the idea of DevSecOps and built a dedicated Ops team, with Security Champions to add security
standards and robustness to the sSDLC which stabilised our CI/CD effort.
o Formed a new Professional Services Team dedicated on customer implementations and support.
o Transitioned teams to Scaled Agile (SAFe) when we grew, adopting an Agile Coach role to guide the newly formed
autonomous, self-organising product teams to success.
o Implemented all Jira workflows to reflect the business and software processes.

* Senior Global Program Manager: Digital Project (on-Premises & AWS Cloud): budget $30m, team size: 200.
o Roles: Product Manager, Scrum Master and Agile Coach.
o Transparently reporting of fact-driven reports (progress, velocity, risks) to teams, stakeholders and management.
o Maximised team performance and dedication by "being there" for them and check that people were happy, teams
were strong, and the work environment was healthy.
o Defined and lead the team to delivering from mvp to customer driven commercially product iterations.
o Built international, cross-functional design-thinking teams and devised (and continually updated) best practices and
a RACI matrix for all phases of our sSDLC and product lifecycles. First SCRUM, then, as we grew SAFe.
o With CI/CD in mind, continuously focused on increasing the quality and reliability of our code/releases/deployments
and reducing cycle time across our sSDLC. This was achieved by improving security and testing controls, so errors
were quickly caught and by being disciplined in following the Build-Measure-Learn loops.
o Produced clear roadmaps; product roadmaps detailing new product features and technical roadmaps reflecting
technology stack changes for new build, release and upgrades mechanisms, test automation and (later) CI/CD.
o Developed sprint goals, working with the teams to scope, estimate and size tasks to ensure successful sprints.
o Tracked sprint and product backlogs and used burndown and velocity metrics to keep team on focus.
o Removed impediments and risks and promoted SCRUM ceremonies that produced artefacts that gave a clear
picture of progress and areas where change was needed.
o Daily involvement driving timely development, release and deployments of quality product increments.
o Specific to Cloud (Dec 2017 - Nov 2018):
* Devised operating standards and procedures that formed a strategy for our Cloud Centre of Excellence
affecting all future Cloud products.
* Facilitated technical discussions to determine Cloud Architecture, resulting in use of Identity and Access
Management (IAM) to organise users and groups for authentication, with roles and policies for
authorisation. Terraform, Openshift and Kubernetes as orchestration tools. AWS Elastic Compute (S2 & S3)
for dynamic and scalable instances and storage. Cognito for client self-service and licenses. All
modifications, monitoring and alerting was done via the AWS console and/or portal.
* The application layer was under planning when I left but was to make use of Amazon's RDS (database), MQ
(Active MQ bus), ElasticSearch and AV/Media offerings.
* Also being planned was utilising AWS IoT to create a system that would allow customers to optimise
operations, productivity and efficiency by Cloud monitoring and control of Extron hardware devices (room
booking, recording, displays, etc).

* Senior Global Project Manager and Technical Lead: Tool Revamp Project: budget $1m, team size: 10.
o Consolidated and migrated all on-premises Jira, Conference & BitBucket instances to Atlassian Cloud.
o Implemented global administration and security standards for Jira, Conference and BitBucket on Atlassian Cloud.
o Implemented AD/OneLogin single sign-on for 50+ standalone tools, inc. AWS, Atlassian, Jenkins, Slack, Zoom.

03/2012 - 07/2015
Proprietor
Go Native
Running my own business, dramatically strengthened my business acumen and client focus.
* Business: Corporate Culture, Inter-cultural Awareness and integration Projects and Executive Business Coaching.
* Swiss Secondary Schools bilingual Matura program: "Train the Teacher" sessions and workshop for English Immersion staff.
* Senior IT PM: Desktop Upgrade Project (hardware & software) and Google Apps Project for Zurich International School.

03/2008 - 02/2012
Senior Technical Project Manager/Lead (Databases) - ITIL Problem Manager - Business Analyst
GE
* Senior Technical Project Manager and Technical Lead
o Business Intelligence Migration. Transfer to new offshore BI environment. Distributed business/IT team of 30.
o MS SQL Server Clustering: that gave a 60% reduction in hardware, support and licensing costs.
o Risk Systems: implementation of EMS & decommissioning ARISTION (Risk systems).
* Business Analyst - Data Dictionary Project: Mapped/documented all data and flows within the banks.
* Internal & external Security Audits & Compliance for all SQL Server & Oracle instances.
* Vendor Management: Contract negotiator for all third-party software.
* ITIL Problem Manager: developed Problem Management to ITIL Maturity Level 4 with a 40% man hour gain for Helpdesk
Support. Part of task force to setup implement Incident, Change & Release and Deployment Management

01/2003 - 11/2007
Senior Program Manager (Databases)
LGIM
* Technical Program Manager for the UK data centre move (HP-UX, Windows, Oracle, Sybase/SQL Server, WebLogic and
Informatica), with a cost save of 40% and a multi-disciplined team of 10 engineers and 5 developers.
* Project Manager and Technical Lead for the migration & consolidation of all 250 MS SQL Server instances to a single
Windows 2K cluster, with a cost save of 65% and a multi-disciplined team of 10 engineers.
* Project Manager and Technical Lead for implementation of an electronic Records, Asset, Contact Management Systems
with a team of 35 IT and business experts.

06/2002 - 12/2002
Senior Technical Project Manager
NCR
A 6-month contract as Technical Project Manager (MS SQL Server DBA) on the SWAN project implementing a new nationwide
supply chain solution for Sainsbury, a leading UK supermarket.

04/2000 - 05/2002
Senior Technical Project Manager/Technical Lead (EMEIA)
Andersen
Project Manager for the implementation and upgrade of Lotus Notes Financial systems managing a team of 70, across 45
locations in EMEIA.
Technology expert for MS SQL Server, Lotus Notes, Global PeopleSoft, Citrix, IIS, NT & Novell.

07/1997 - 04/2000
Infrastructure Project Manager/Technical Lead (UK)
Andersen
Project Manager (UK) and system administration (NT, Novell, Notes) & Windows 95 rollout.
Maintenance, backup & virus protection management for user servers (6 Domino & 8 Novell).
Technical support for PC's, applications & bespoke Andersen software internal clients (800 users).

09/1994 - 07/1997
AS400 Operations & Technical Support Analyst
Barlow Lyde & Gilbert
System administration, high availability & disaster recovery for AS400, Novell, Notes.

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