Skills
- Excellent problem-solving abilities
- Excellent communication skills
- Excellent diagnostic skills
- Organized
- Multi-tasking
- Creative
- Technical specifications creation
- Team player
- Advanced problem solving skills
- Innovative
- Exceptional time management
- Results-oriented
- Effective multi-tasker
- Technical specifications creation
- Workflow analysis
- Data mapping
- Graphical specs capturing
- Test case scenarios
- Gap analysis
- Business process mapping
- Business process improvement
- Requirements gathering
- Iterative development
- Project management
- Test cases and script creation
- Mercury Test Director
- Business artifacts documentation
- Expert in Diamondview Novinsoft, Blueprint, Wynsure, Snagit, UNITRAX, iManage, PC Data Map, Beyond compare, Query Analyzer, Ingenium, CAPS-I-L, Web Focus, MKS, Lotus Notes Domino, Citrix, Express, ERWIN, MVS Utilities, CTC Bridge, CA-Unicenter Enterprise Manager, DB Artisan, Gentia, Query Analyzer, Rally
- Microsoft Office Suite
- Systems Development Life Cycle (SDLC)
- MS Project
- Data analysis
- SQL database expertise
- Windows and UNIX/Linux
Business Systems Analyst
Mphasis-Wyde - Mississauga, ON 10/2013 – 10/ 2014 - Implemented user acceptance testing with a focus on documenting defects and executing test cases.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Documented business processes and analyzed procedures to see that they would meet changing business needs.
- Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
- Gathered detailed use cases and requirements through virtual meetings and customer advisory board sessions.
- Participated in regular Scrum planning meetings to develop team strategies and define project goals.
- Led communication with stakeholders regarding product goals and progress made.
- Translated technical specifications into detailed product requirements.
- Consulted regularly with customers on project status, proposals and technical issues.
- Prepared detailed reports concerning project specifications and activities.
- Interfaced with subject matter experts, business analysts, developers and technical support to determine the best requirement specifications.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Recorded defects and coordinated issue resolution with development team and functional leads.
- Created and executed system and integration test scripts.
- Configured Wynsure to administer client products
Business Systems Analyst
Manulife Financial, Affinity Markets - Toronto, ON 06/2009 – 10/2013- Developed and implemented complex Internet and Intranet applications on multiple platforms.
- Implemented user acceptance testing with a focus on documenting defects and executing test cases.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Documented business processes and analyzed procedures to see that they would meet changing business needs.
- Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
- Configured and Imlemented Manulife travel products on the Wynsure platform
- Mapped and implemented interfaces to/from the Wynsure platform
- Successfully configured and implemented Affinity Markets Travel Insurance products in Wynsure
- Supported day to day operations of the Travel and Life portfolios.
- Tested and implemented accounting subsystem to the corporate GL
- Mapped current processes and offered recommendations for improvement.
- Directed software design and development while remaining focused on client needs.
- Worked effectively with design teams to ensure software solutions elevated client side experience.
- Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
Business Analyst
CITI – Global Transaction Services – Mississauga, ON 12/2008 – 05/2009- Documented process flows for User Administration for Unitrax, Case Manager, Work Desk, Reports Manager
- Tested CITI’s marketplace implementation of virtual user requests for Unitrax, Case Manager, Work Desk, Reports Manager
- Worked with the project manager and various project teams to ensure that the transfer of technology fell within CITI’s and the US export compliance procedures
- Coordinated knowledge transfer sessions with various CITI departments and Vendor on User Administration procedures.
- Authored proposals for work requested by CITI’s clients and CITI’s development teams.
- Created and reviewed project documents (testing artifacts, business requirements, functional requirements) for various CITI’s clients and internal departments.
Lead Business Systems Analyst
RBCI - Nexus Repatriation Project Team – Mississauga, ON 06/2005 – 10/2008- Worked with the Project Manager on the development and completion of project level documents including
- Commitment to Deliver Document (CTD) estimation toolset for budgeting, resourcing, and timeline
- Project Strategy, which describes the key elements required to support the various NEXUS projects to successfully complete this business objective
- Data Mapping Standards, Data Mapping Approach, Change Management Process and Planning Meeting to support data mapping consistency among the various project team within the Nexus Program
- Historical Data Repatriation Business Requirements.
- Developed the Repatriation methodology used to successfully convert the PALLM and PIC/PCES/PXR systems to Ingenium and FASAT respectively
- Reviewed repatriation requirements and methodologies with stakeholders to gain acceptance and consensus.
- Developed and maintained a Cost Benefit model which is used to develop and track project estimates and budgets
- Worked at the program level where:
- Cross project dependencies were identified and maintained
- Created and maintained Master Inventories for the repatriation of applications which may be shut down or ported to other target applications,
- Coordinated weekly working sessions with each Nexus Project team and jointly worked out business/system issues, assessing impact, recommending, and implement solutions.
- Developed cross references between the source and target systems.
- Developed the turn-off processes which was used to track and verify the source records which were successfully converted to the various target systems
- Liaised with the vendors and Royal Bank business partners
- Authored testing strategies for the Conversion team using Mercury Quality Center
- Conducted training sessions on conversion methodologies
- Led data mapping sessions
- Developed reconciliation and balancing processes
Business Analyst
EDS/SOLCORP – PRUTAIWAN Conversion – Mississauga, ON 03/2004 – 06/2005- Lead BA for the conversion of Capsil 3.0 to Ingenium 6.4
- Conducted source system/data analysis of Capsil
- Conducted data mapping sessions with the business users
- Created data maps for conversion from Capsil to Ingenium
- Created and executed test cases to verify the conversion
- Developed a Reconciliation approach
- Trained Business Analysts in Ingenium and the use of MVS/TSO tools (SPUFI, Batch Procedures and JCL) and methodology used by Solcorp
- Developed and mapped an approach for converting the Capsil plans to Ingenium.
Business Analyst
EDS/SOLCORP – AFLAC – Missisauga, ON 04/2002 – 08/2003- Conduct and document manual QA testing on enhancements to the existing web based application including both front end (web pages) and back end (mainframe) batch and online processes
- Developed UAT/QA and Unit test plans/scripts using SQL, SPUFI, Fileaid to access the DB2 database
- Performed system/regression testing on modifications for clients using automated and manual processes
- Trained Business Analysts in the use of MVS/TSO tools (SPUFI, Batch Procedures and JCL) and methodology used by Solcorp
- Documented user procedures for batch and online processes
- Participated in the development and implementation of an automated JAVA based Test Tool which used XML files as input
- Provided Production Support for clients using COBOL, JAVAscript and JCL
Business Analyst
Maritime Life Assurance – Mississauga, ON 01/2001 – 06/2001- Gathered and documented business requirements for new Universal Life products
- Developed functional specifications and systems requirements for new Universal Life products
- Developed Systems blueprint & Business Process models for the Caps-I-L and its new business interfaces using Visio
- Developed data models for the CAPS-I-L system and supporting applications using Visio
- Created user manuals, Test scenarios scripts for the modifications to the COBOL programs and the New Business module
- Developed the project plan using Microsoft Project
- Worked with QA analysts to refine and adapt the Business Requirements, Functional Specification, Systems Specification, Systems Blueprint and Testing Documents to suit the client’s needs and specifications within the guidelines of the Visual Process Methodology
Project history
Available upon request
Local Availability
Only available in these countries:
Canada
Toronto GTA
