Profileimage by Joerg Behling International Project Manager IT from Rotenburg

Jörg Behling

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Last update: 12.03.2024

International Project Manager IT

Company: Behlinx GmbH
Graduation: not provided
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional)

Attachments

Joerg_Behling_Curriculum_Vitae.20190606.pdf

Skills

IT skills
  • Client/Server Systems, LAN/WAN environments, Storage Area Networks
  • Data centre design and operation
  • Development of service offerings, service structures and service processes
  • Service design implementation and operation within a client/server environment based on ITIL
  • IT-governance based on COBIT/Coso
  • Sabarnes Oxley Act (SOx) implementation for IT organisations
  • Business process analysis
Financial skills
  • Budget planning and management
  • Investment planning, cost benefit analysis, cost reduction practices
  • IT cost control
  • Business planning
  • Sales and account management
Management expertise
  • Project management
  • Personnel planning and personnel management
  • Human resource development and career management
  • Team formation and team leadership
  • Budget responsibility
  • Performing competitive market analysis and set up of future strategies
  • Definition, initiation and implementation of service offering strategies in collaboration with sales and executive board
  • Risk management and risk mitigation strategies
  • Problem solving methods
Core skills
  • Ability to lead and work in a team or as an individual
  • Strong organisational skills
  • Customer orientated approach
  • Analytical understanding of complex issues
  • Transparent and solution orientated way of working
  • Highly motivated and eager to learn
  • Strong experience in conflict resolution
  • Fluent in spoken and written German and English

ITSM Process
Company

Supplier & Contract Management
TollCollect, Hemmersbach
 
  • Evaluation of new suppliers and contracts
  • Establishing new suppliers and contracts
  • Supplier and contract review
  • Contract renewal or termination
 

Change Management
Universal Music Group
 
  • Change management support
  • Assessment of change proposals
  • RFC logging and review
  • Assessment and implementation of emergency changes
  • Post implementation review and change closure
 

Project Management
Universal Music Group,
Airbus, Hemmersbach, TUI Group
 
  • Project management strategy method and tools
  • Project initiation
  • Project planning and coordination
  • Project control
  • Project reporting and communication
 

Continuity Management
Universal Music Group
 
  • Continuity management support
  • Design services for continuity
  • Service continuity training and testing
  • Service continuity review
 

International Key Account Management
TUI InfoTec
 
  • Acquisition and sales
  • Customer relationship
  • Customer controlling reviews and reporting
 

Business Relationship Management
TUI InfoTec
 
  • Maintain customer relationships
  • Identify service requirements
  • Sign up customers to standard services
  • Customer satisfaction survey
  • Handle customer complaints
  • Monitor customer complaints
 

 
Demand Management
TUI InfoTec, Airbus
 
  • Demand management support
  • Assessment of demands
  • Demand logging and review
  • Transition into service
  • Post implementation review and demand closure
 

Strategy Management for IT Services
Universal Music Group
 
  • Strategic service assessment
  • Service strategy definition
  • Service strategy execution
 

Service Level Management
Wincor Nixdorf Portavis, TUI InfoTec, Universal Music Group
 
  • Maintenance of the SLM framework
  • Identification of service requirements
  • Agreements sign-off and service activation
  • Service level monitoring and reporting
 

Configuration Management
Universal Music Group, Airbus
 
  • Configuration identification
  • Configuration control
  • Configuration verification and audit
 
 

Project history

Period
Company
Subject

01/2015 – 09/2015
TUI Group
Data Center Migration Project: Migration of 51 Applications from Coventry Data Center into the TUI Data Center in Hannover

01/2014 – 11/2014
Airbus Defence & Space
Windows 7 rollout on ca. 18,000 devices across Europe

01/2013 – 12/2013
Airbus Operations S.A.S.
Windows 7 rollout on ca. 80,000 devices across Europe

01/2012 – 02/2013
Airbus Operations S.A.S.
Development of a rollout management system

04/2011 – 12/2012
Airbus Operations S.A.S.
Project planning and preparation of a Windows 7 rollout on ca. 80,000 devices across Europe, implementation of ZeroTouch migration methods, project preparation of the development of a rollout management system

07/2010 – 03/2011
Airbus Operations S.A.S.
Project study and initiation of a Windows 7 rollout on ca. 80,000 devices across Europe, study of virtualization methods like VDI, virtual applications or session-based desktop virtualization, study of ZeroTouch migration methods, cost benefit analysis

01/2010 – 06/2010
Airbus Operations S.A.S.
Windows XP rollout on ca. 60,000 devices across Europe; project was strongly delayed, out of budget, and of bad quality, application readiness not properly performed

08/2009 – 12/2009
Wincor Nixdorf Portavis
Modification and re-structuring of existing service contracts

09/2008 – 08/2009
Hemmersbach UK Ltd.
Foundation of Hemmersbach UK Ltd., transition of about 120 employees from a service company called HP CDM into Hemmersbach, re-structuring of Hemmersbach UK, preparation of ca. 20,000 devices refresh project for GE across the UK and Ireland

03/2006 – 09/2008
TUI InfoTec GmbH
Account management for all TUI owned airlines and the TUI Scandinavian tour operators, support of the implementation of ITSM processes

07/2005 – 01/2006
Universal Music Group
Business process analysis of the sales department

01/2005 – 06/2005
Universal Music Group
Conception and implementation of contingency and change management, support to implement configuration management

09/2004 – 12/2004
Universal Music Group
Conceptual preparation of the implementation of “Sarbanes Oxley Act” processes within the IT department

01/2004 – 08/2004
TollCollect
Conception and implementation of the ITSM process “Supplier and Contract Management”

03/2003 – 12/2003
Universal Music Group
Introduction of a network and system management tool

08/2002 – 02/2003
Universal Music Group
IT integration of “Koch Music” after merging into Universal Music Group

11/2001 – 07/2002
Universal Music Group
Management of the IT move project within the frame of the relocation of Universal Music from Hamburg to Berlin

10/2001 – 12/2001
Universal Music Group
Recruitment of IT staff for Universal Music for the time after their relocation to Berlin

Local Availability

Only available in these countries: Germany
accross Europe, on site Monday to Thursday, Homeoffice (if required) on Fridays 

Other

- 33 Jahre als Projektmanager in IT-Projekten 
- Projektthemen wie
                - Desktop Rollouts bis zu 100.000 Units
                - diverse Formen von Migrationen wie RZ, Server, Anwendungen, Datenbanken
                - Standortwechsel ganzer Unternehmen
                - SW-Entwicklungen, und weiteres mehr
- Projekte in fast 30 verschiedenen Firmen 
- Projekte in mehr als 8 europäischen Ländern
- Prozesskenntnisse in den unterschiedlichsten Branchen wie Automotive, Touristik, Flugzeugbau, Schiffbau, Banken, Musikindustrie, Behörden und weitere
- ich bewege mich seit Jahren auf GF-Ebene bei meinen Kunden 
- Spreche fließend Englisch und gut Französisch 
- beherrsche PM-Methoden prince2, IPMA, pmbook, Prince agil
- bin ITIL zertifiziert und arbeite regelmäßig in den unterschiedlichsten ITSM Prozessen
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