IT Executive - CIO - Software Management - Project Management

Accomplished, executive level technology professional with over 25 years of broad-based experience in managing and delivering high quality software and technology driven solutions. Proven track record in transforming IT organizations and technology products to achieve strategic objectives. Excellent analytical and organizational skills with a proven ability as an innovative leader who can conceive, manage, deploy and support strategic corporate initiatives. 

Specialties: Software Lifecycle Development, Information Technology Management, Project Management and Analysis, Strategic Planning, Technology Infrastructure and Architecture

AssistRx, Orlando, Florida (Healthcare Technology Solutions Provider)
Vice President, IT
2014 to 2015

• Selected by this Healthcare Technology Solutions company to lead the transformation from a start-up culture to an Enterprise class IT organization. Oversee the transition of staff, processes and technology to achieve the corporate vision and goals.
• Provide architectural direction and leadership to cross functional Agile teams both on and off shore in a re-architecture project to completely rebuild both the software development environment and the application technology platform into a scalable Service Oriented Architecture (SOA), enabling the shift to a transactional, services delivery model.
• Responsible for defining vision and managing the IT teams in migrating the application platform infrastructure to a private hosted cloud and MSP, achieving full healthcare compliance and auditability, at a net reduction in overall technology spend and support resource cost.
• Work with executive leadership and product management teams to define new products and service opportunities to create new revenue opportunities by leveraging the Enterprise SOA technology platform and Enterprise development team.
• Provide executive leadership in the internal corporate transition to an Enterprise class organization, including IT service delivery, customer SLA adherence, infrastructure upgrades and standardization, business process alignment, internal healthcare security compliance and Agile SDLC delivery model.
• Applied IT budgeting, project roadmap and cost containment principles to standardize Capex/Opex, consolidate infrastructure platforms and locations, resulting in over 25% annualized savings.
• Responsible for the overall technology architecture product roadmap, working in conjunction with the Business Development and Sales teams to define and deliver the technology components necessary to meet the desired sales and product pipelines.

 
DME, Daytona Beach, Florida (Integrated Direct Marketing Services Provider)
Chief Information Officer
2012 to 2014

• Responsible for setting the overall direction for technology through strategic planning and evaluation. Provided leadership and management for all areas of information technology strategy, development and implementation, with an overall goal of aligning technology initiatives with corporate goals.
• Responsible for managing all information technology operations to achieve goals of optimizing IT service delivery and reducing costs. Managed IT efforts in migration of local Data Center assets and resources to Co-Location facility, resulting in over 30% annualized cost reduction. Defined and implemented IT services business model for corporate and satellite companies for distributing IT cost allocations.
• Implemented agile processes, project management structure, and a culture of continuous improvement in a software development environment that was previously managed in a loose, ad hoc process format.
• Responsible for overseeing the design and implementation of new applications and leveraging existing and leading edge technologies to deliver high quality products and services to customers. 
• Directed internal and outsourced development resources in architecting, developing, and delivering a state of the art SaaS e-Commerce Web to Print platform used as the foundational technology for Marketing Services B2B portals for customers like Office Depot, NCR and Allstate.
• As the corporate technology executive, I played a key role in defining and implementing a new line of business centered on Technology Services delivery, to augment the existing Print production and Direct Mail services.

 
AccessOnTime / LifeStar Response Corp., Lake Mary, Florida (Healthcare Logistics Provider)
Chief Information Officer
2004 to 2012

• Senior executive responsible for all Information Technology infrastructure and application development of a million ambulance and medical transportation and translation logistics company with operations in six states.
• Directed consolidation of IT staff, strategy and budgets for company merger which has achieved significant bottom line savings relative to volume purchasing discounts, streamlined IT processes, technology configurations, reduced help desk support costs and  standardized business processes and applications across the enterprise, resulting in annual savings of over 0,000.
• Architected and managed all internal systems software development initiatives, including customer and vendor integration projects for online portals, XML web services, telephony, fax automation and mapping integration, providing automated coupling of internal and customer systems, resulting in competitive advantages and 20% increase in service volumes at existing staffing levels.
• Implemented enterprise wide disaster recovery planning and associated technology infrastructure to achieve full system and data redundancy of mission critical applications, servers and phone systems.
• Implemented corporate IT steering committee, Service Level Agreements, status reporting and IT business alignment frameworks to provide management visibility and direction of IT initiatives, achieving top down IT alignment with business goals.

 
Cerner Corporation (Formerly VitalWorks, Inc.), Daytona Beach, Florida (Enterprise Solution Provider for Healthcare)
Director of Operations, Classic Products
2003 to 2004

• Line of Business responsibility for Practice Management product division, including sales, development, support, implementations and training staff of twenty-five.
• Increased LOB revenue over 20% from previous year.
• Performed systems analysis, architecture, design and software development for integration of HIPAA security and EDI transactions sets.
• Architected, developed and implemented standardized HIPAA transaction engine across all LOB’s, resulting in one year savings of over 0,000 in redundant development, implementation and support costs.
• Successfully managed rollout of HIPAA integrated product releases across customer base.
• Performed lead technical role in cross application integration architecture for development of reusable HIPAA software components.

 
PricewaterhouseCoopers, Tampa, Florida (Fortune 500 Professional Services Provider)
Web Portal Architect Consultant
2002

• Performed technical architecture and business analysis activities for existing knowledge content management systems; created baseline system architecture & infrastructure documentation for gap analysis review.
• Responsible for all project management activities, including requirements analysis, design, development, implementation, testing and deployment for project to integrate auditing division content repositories into global B2E/B2C portal.
• Designed, created and documented application for configurable knowledge extraction integration engine for quickly integrating existing knowledge content from across data repositories into the global portal, eliminating costly development rework and providing significant savings.
• Created workflow automation processes for content management cleansing, risk management and publication processes.
• Performed graphic design and website design tasks to create layout and presentation elements for rendering of publication content within the portal.
• Delivered complete documentation set for all facets of deliverables and performed knowledge transfer to development staff.

 
RealVue Simulation Technologies (Formerly SoftMountain, Inc.), Orlando-Fort Lauderdale, Florida (Enterprise Solution Provider)
Chief Information Officer, Chief Engineer, Technology Consultant
2000 to 2002

• Responsible for technical due diligence, product evaluations, and creation of technical analysis documentation for software products identified by source partners for potential commercialization.
• Managed technical activities, project management and communications between the engineering organization, over twelve Lockheed Martin source partner organizations and offshore development and support teams from technical support partner Infosys.
• Developed business analysis, technical architecture and performed project management activities for development of new healthcare application integration product utilizing distributed XML and J2EE based expert system software platform.
• Created business analysis requirements and technical designs for commercialization of EJB & J2EE based e-Learning simulation development environment, real-time database management system and agent based expert system applications.
• Managed implementation of mirrored on and off-shore technical product support labs providing help desk, level 2 and 3 technical support, quality assurance, configuration management, production of end-user support documentation and knowledge bases.
• Responsible for business analysis and process design, development and deployment of all corporate technology initiatives, including corporate email, enterprise information portal, web based document and knowledge management repositories, online meeting and instant messaging collaboration tools.
• Performed integration of core technical processes and systems with partner technology systems such as B2B Extranet, ASP e-commerce website, CRM, digital rights management and content management systems.

 
Cerner DHT, Lake Mary, Florida (Enterprise Solution Provider for Healthcare)
Senior Technical Consultant
1999 to 2000

• Responsible for all aspects of EAI projects for design and development of interfaces for multi-vendor healthcare deployments.
• Redesigned and integrated existing point-to-point EAI interfaces into a modular, object oriented interface manager architecture.
• Performed level 2 and 3 technical support activities for assigned interface implementation sites.
• Created Intranet portal for software development and technical support organizations for product design, troubleshooting, knowledge bases, FAQ\'s and incident tracking for interface projects, which improved customer support and technical support resource knowledge.

 
HTE, Inc., Lake Mary, Florida (Enterprise Solution Provider for Local Governments, Public Safety and Utilities)
Director of Technology
1997 to 1999

• Created and directed new R&D division with a mission to infuse new technologies and capabilities into financial, utility, community service and public safety product lines consisting of over 50 applications.
• Managed staff of over 50 software engineers, support technicians, trainers and quality assurance resources in ensuring resource alignment to strategic business goals.
• Responsible for strategic direction, business analysis, product architecture and product rollout for new e-Commerce Government web services, resulting in implementation within one year and achievement of a IBM Business Partner technology award.
• Created business plan and initiated project to provide application service provider (ASP) hosting of Internet products to customers at a forecasted revenue stream of over 0,000 per month.
• Provided product design and executive sponsorship for Enterprise Business Intelligence product line with first year revenue of over .7 million for Data Mart, Data Warehousing and Business Analytics products.
• Responsible for integration of emerging technologies across all product lines, including Document Imaging and Workflow, Internet, Integrated Voice Response and Microsoft Office integration.

 
Dynamic Healthcare Technologies, Inc., Lake Mary, Florida (Enterprise Solution Provider for Healthcare)
Senior Technical Manager, Application Services
1994 to 1997

• Responsible for product development and technical support for Electronic Health Record, Document Imaging and Workflow product lines.
• Managed all customer implementations, product upgrades and customer training engagements.
• Coordinated with other Senior Management staff on technology planning across lines of business.

• Managed cross functional development staff of programmers, technical support and application trainers.
• Implemented help desk, quality assurance and knowledge tracking applications to facilitate coordinated technical support processes across development, support and professional services teams.