Keywords
Skills
- BACHELOR degree for business administration from Sadat academy for managerial sciences
- Financial statements analysis course ( Egyptian banking institute )
- SAP CRM FUNDMENTALS FOR EHP2
- SAP Demo 2 win course (pre-sales ) 2014
Skills
Computer Skills:
- Good Knowledge of Windows98, XP, Word, Excel, Access, PowerPoint, Internet and Microsoft Dynamics AX
Language Skills:
- Native language Arabic
- Good command of both written and spoken English
Working Experience
2012 SAP CERTIFIED CRM consultant
- ABO GHALY motors ( Automobile dealer and service center ) using SAP CRM (sales, service, marketing) .
- Nahdet Misr for publishing using SAP CRM (SALES,MARKETING ) & SAP IS-Media engine .
- AMER Group (real estate and construction company ) using SAP CRM (SALES ,SERVICE, MARKETING ,interaction Center & SAP Tenant Relationship Management .
- Total FM (facility management company ) serve real estate Projects using SAP CRM Interaction Center and SAP CRM service
- Porto Group ( hotels and restaurants company ) SAP CRM (SALES ,SERVICE, MARKETING , interaction Center & SAP Tenant Relationship Management
- Amer Malls using SAP CRM (SALES ,SERVICE, MARKETING, interaction Center & SAP Tenant Relationship Management.
2012 Application consultant at EME INT ( Microsoft Dynamics AX , Microsoft Dynamics CRM , M-SALES )
- Senior advisor for Vodafone retail department for 16 month
SAP CRM Projects
Project No.1 Nahdet Misr group (publishing company for books )
Role: CRM , IS-Media consultant
Responsibilities:
Functional consultant for SAP marketing , presales and intellectual property management
A CRM consultant supports a company\'s CRM processes, including full life cycle implementations, business functionalities and CRM service modules, in the short term and long term also using sap for intellectual property management for handling rights department business process
- Understand the Clients Business Process
- Mapping the Business Process with SAP CRM Process
- Collecting the requirements of the client
- Analyzing the requirements with respect to SAP CRM
- Configuring the SAP CRM system according to clients requirement.
- coordinating with technical team members to reach the technical requirements.
Precisely as a Functional Consultant, one has to interact with the client very often to map the business requirements with SAP CRM business Process
Project No.2 Abo Ghaly Motors (Automotive dealer )
Role: BCM & CRM consultant
Responsibilities:
Functional consultant for AGM call center , sales and service cycle
- Understand the Clients Business Process
- Mapping the Business Process with SAP BCM Process
- Collecting the requirements of the client
- Analyzing the requirements with respect to SAP BCM & CRM
- Configuring the SAP BCM system according to clients requirement.
Project No.3 AMER GROUP for Real Estate
Role: CRM consultant / team leader / project manager
Responsibilities:
Functional consultant for Amer group call center , sales ,marketing and service cycle
- Understand the Clients Business Process
- Implement SAP RE-FX connector to CRM ( TRM) tenant relationship management
- Mapping the Business Process with SAP BCM ,Sales , Marketing processes
- Collecting the requirements of the client
- Analyzing the requirements with respect to SAP CRM
- Configuring the SAP CRM integration with AVAYA CTI
Project No.4 Total FM for facility management
Role: CRM consultant / team leader / project manager
Responsibilities:
Functional consultant for Total FM call center and service cycle
- Understand the Clients Business Process
- Implement SAP RE-FX connector to CRM ( TRM) tenant relationship management
- Mapping the Business Process with SAP BCM ,Sales , Marketing processes
- Collecting the requirements of the client
- Analyzing the requirements with respect to CRM
Role: CRM consultant / team leader / project manager
Responsibilities:
Functional consultant for Porto Group call center, sales ,marketing and service cycle
- Understand the Clients Business Process
- Implement SAP RE-FX connector to CRM ( TRM) tenant relationship management
- Mapping the Business Process with SAP BCM ,Sales , Marketing processes
- Collecting the requirements of the client
- Analyzing the requirements with respect to CRM
- Configuring the SAP CRM integration with AVAYA CTI
Project No.6 Amer Malls
Role: CRM consultant / team leader / project manager
Responsibilities:
Functional consultant for Porto Group call center, sales ,marketing and service cycle
- Understand the Clients Business Process
- Implement SAP RE-FX connector to CRM ( TRM) tenant relationship management
- Mapping the Business Process with SAP BCM ,Sales , Marketing processes
- Collecting the requirements of the client
- Analyzing the requirements with respect to CRM
- Configuring the SAP CRM integration with AVAYA CTI
Project No. 7 Amer group SAP HANA migration from Oracle Database & SAP BI on HANA suite
Role: project manager
Coordinating with technical team members to reach the technical requirements
Responsible for preparing the project plan , charter and handling day to day management for the project
Responsible for delivering other modules included in the project such as :
1-SAP BI on HANA suite
2-SAP HANA database migration
Personal Skills
Personal skills:
- Project management
- High communication skills
- Goal oriented
- Team Player
- Able to work under pressure
- Eager to learn
- Able to meet deadline
Project history
Yusef Hamdy : Amer Group CIO mob:+201110124244
Ayman Bassyoni : AGM CIO Mob:+01223972506
Ayman Bassyoni : AGM CIO Mob:+01223972506
Local Availability
Only available in these countries:
Egypt
flexible