Keywords
Skills
Hello!
I am an astute professional with 10+ years of experience with holistic software development and design knowledge. I’ve worked on large and small projects using Agile/Scrum with different teams and personalities.
Strong understanding of iterative development principles and practices, managing stakeholder expectations, developing solutions that lower operational costs, and continuously improving processes and team efficiency.
Also, carrying experience in Product Management, Project Management, Business Operations, Client Servicing, Technology Sales, Marketing & Sales Team Leadership, Business Strategy Development, and Implementation.
Experience Highlight:
➡️ Excellent leadership, communication, negotiation, and interpersonal skills, including the ability to mentor and inspire team members and peers to meet high standards.
➡️ Experienced in performing MBTI (Myers-Briggs Personality Type Indicator) among teams and individuals.
➡️ Well Conversant with Agile, Scrum, Kanban, Scrumban, SDLC, Waterfall development & project management methodologies.
➡️ Assist with managing all facets of the project’s life cycle, including analysis, design, development, testing, deployment, and maintenance.
➡️ Translated business goals, feature concepts, and customer need into prioritized product requirements, use cases, and stories.
➡️ Ensured project/products met or exceeded client expectations. Excelled at gathering feedback and requirements, communicating needed changes to the development team, and overseeing seamless, high-quality rollouts to on-time and on-budget conclusions.
➡️ Worked with teams from the USA, UK, Estonia, Poland, Ukraine, Belarus, Russia, India, Vietnam, Columbia, Argentina & Pakistan.
Field of experience:
▸ Online Marketplaces
▸ Booking Systems
▸ Healthcare Systems
▸ EdTech Systems
▸ Survey Tools
▸ CAFM, CMMS & Asset Management
▸ ERP / CRM / HRMS / Inventory Systems
▸ GPS Tracking & Fleet Systems
▸ Marketing Automation Tools
▸ E-commerce & e-shops Tools & tech skills:
▸ PM Tools: Trello, Jira, ClickUp, Asana, Monday, Basecamp, Wrike
▸ Office Tools: MS Office, G-Suite, Airtable, Confluence
▸ Communication: Slack, Skype, Zoom, Teams, Meet
▸ Operating Systems: MacOSx, Windows, Ubuntu
▸ Design Tools: Canva, Fotojet, Figma, Mindmap, Lucidchart, Visio, Balsamiq
▸ eCommerce & CMS: WordPress, Sharetribe, Prestashop, Opencart, Magento, Shopify, Woocommerce
▸ Others: Zoho, MailChimp, Sendinblue, Hellosign, Biteable
Please, feel free to contact me if you have any questions!
I am an astute professional with 10+ years of experience with holistic software development and design knowledge. I’ve worked on large and small projects using Agile/Scrum with different teams and personalities.
Strong understanding of iterative development principles and practices, managing stakeholder expectations, developing solutions that lower operational costs, and continuously improving processes and team efficiency.
Also, carrying experience in Product Management, Project Management, Business Operations, Client Servicing, Technology Sales, Marketing & Sales Team Leadership, Business Strategy Development, and Implementation.
Experience Highlight:
➡️ Excellent leadership, communication, negotiation, and interpersonal skills, including the ability to mentor and inspire team members and peers to meet high standards.
➡️ Experienced in performing MBTI (Myers-Briggs Personality Type Indicator) among teams and individuals.
➡️ Well Conversant with Agile, Scrum, Kanban, Scrumban, SDLC, Waterfall development & project management methodologies.
➡️ Assist with managing all facets of the project’s life cycle, including analysis, design, development, testing, deployment, and maintenance.
➡️ Translated business goals, feature concepts, and customer need into prioritized product requirements, use cases, and stories.
➡️ Ensured project/products met or exceeded client expectations. Excelled at gathering feedback and requirements, communicating needed changes to the development team, and overseeing seamless, high-quality rollouts to on-time and on-budget conclusions.
➡️ Worked with teams from the USA, UK, Estonia, Poland, Ukraine, Belarus, Russia, India, Vietnam, Columbia, Argentina & Pakistan.
Field of experience:
▸ Online Marketplaces
▸ Booking Systems
▸ Healthcare Systems
▸ EdTech Systems
▸ Survey Tools
▸ CAFM, CMMS & Asset Management
▸ ERP / CRM / HRMS / Inventory Systems
▸ GPS Tracking & Fleet Systems
▸ Marketing Automation Tools
▸ E-commerce & e-shops Tools & tech skills:
▸ PM Tools: Trello, Jira, ClickUp, Asana, Monday, Basecamp, Wrike
▸ Office Tools: MS Office, G-Suite, Airtable, Confluence
▸ Communication: Slack, Skype, Zoom, Teams, Meet
▸ Operating Systems: MacOSx, Windows, Ubuntu
▸ Design Tools: Canva, Fotojet, Figma, Mindmap, Lucidchart, Visio, Balsamiq
▸ eCommerce & CMS: WordPress, Sharetribe, Prestashop, Opencart, Magento, Shopify, Woocommerce
▸ Others: Zoho, MailChimp, Sendinblue, Hellosign, Biteable
Please, feel free to contact me if you have any questions!
Project history
Account Manager & Client Servicing (Remotely) at KeyUA Limited
Associated with KeyUA Limited as a Account Manager & Consultant - Enterprise Mobility & Business Solutions, IT Staff Augmentation Services (Application Development in Python, Django, Flask, PHP, Ruby on Rails, WordPress, Symfony, Zend, Laravel, Yii, Drupal, .NET & Java)
Identify new client accounts all the time and qualify them for a penultimate sale. The aim was always to sell smart and maximize the opportunity with an agreeable client. Always develop longer pipelines and churn the pitches with customized changes and maintaining regular follow-ups.
Also creating marketing campaigns, brand awareness programs, identifying the qualified leads, make proposals & presentations, setup demos, negotiating, closing and then transferring new account to the delivery team. Servicing the clients constantly is a major prerequisite. Account Management
Identify new client accounts all the time and qualify them for a penultimate sale. The aim was always to sell smart and maximize the opportunity with an agreeable client. Always develop longer pipelines and churn the pitches with customized changes and maintaining regular follow-ups.
Also creating marketing campaigns, brand awareness programs, identifying the qualified leads, make proposals & presentations, setup demos, negotiating, closing and then transferring new account to the delivery team. Servicing the clients constantly is a major prerequisite. Account Management
- Responsible for overall management of new and existing clients accounts
- Managing significant assignments strategies to improve client services and increase revenue streams.
- Doing proper need analysis and offering needle-point solutions to render superior value to clients and gain more respect
- Coming up with Bespoke Solutions to meet the needs of customers
- Having a keen eye to avail any possibility of up-selling to the client any new promotional offer during the contractual service tenure
- Maintain relationship to achieve for revenue expansion within the existing accounts
- Review meetings with the development team to make sure on-time delivery and customer satisfaction
- Market research - Product & Customer segmentation for SaaS/Cloud platform, Internet rich applications and IT-related services
- Accountable for online bidding on Upwork, Elance, Guru, Freelancer and other mediums
- Handled Europe, Middle East & US geographies in terms of lead generations, scheduling meetings, email campaigning & product demonstration
- Conduct virtual meetings with prospects (mostly CXO) using Skype, WebEx, Hangouts and propose innovative
- ideas
- Primary & Secondary research through research tools, like Hoovers, Jigsaw, Manta & LinkedIn
- Promote KeyUA brand to key buyers, ensuring their knowledge is current and appropriate
- Creating introductory emails for marketing campaigns
- Client Presentations and response to RFQs and RFIs
- Project costing and proposal development
- Participated in pre-sales calls & developing client centric demonstrations
- Development of content strategy, editing, restructuring and new content development
- Development of collateral’s like brochure, presentations for marketing activities of company
- Data collections and capturing voice of customer for product development/improvement
- Using CRM tool to capture and maintain complete and accurate information of all leads and contacts on day
- to day basis
Local Availability
Only available in these countries:
India
