Manage of Microsoft 365 SaaS environments with customers’ prior approval through the Cloud Solution Provider portal
Manage users remotely in Azure Active Directory
Administer Office 365 remotely
TeamViewer business license with the following features:
Host setup: Continuous remote access to servers for maintenance and monitoring purposes
QuickSupport module: Temporary remote access to clients and mobile devices to support end-users
Customization: Adjusting the programs to customers’ corporate branding
Home office setting:
DSL and LTE internet connections
Uninterrupted power supply for 60 minutes
Lockable cupboards
Security cameras
Backup devices
Experience using collaboration tools:
Microsoft Teams and Skype for Business
Google GSuite Meet
Slack
Mattermost
Yammer
Knowledge Management:
Business process management support: Capturing undocumented IT processes and making them easier to understand for third parties and new hires, e.g. onboarding new employees, approval workflows, RMA processes, shadow IT
Creation and expansion of corporate wikis, process documentation and user handbooks in English and German
Creation of explanatory graphic illustrations and screenshots
Administration and user management of Atlassian Confluence and Microsoft OneNote
Rollout-Support:
Windows Rollout:
Windows “fat images” containing updates, local user profiles and programs
Windows To Go USB drives for BIOS and UEFI devices
WICD provisioning packages
Unattended installation answer files
Sysprep and imaging of pre-configured clients
Hardware hashes for Windows Autopilot
Office 2016/365 Installation:
Unattended installation
Change which Office 365 get installed
Setting up local download sources for Office 365 branches
Virtualization:
Testing the installation in virtual environments with or without a connection to the network
Virtualization of pre-configured Windows clients
Mobile Devices:
Connecting to the mobile device management solution, e.g. MobileIron, Microsoft Company Portal, Intune
Updating multiple iOS devices using Apple Configurator 2
Hardware:
Replacement of hardware and separate components
Backups
Inventory
Communication:
Scheduling rollouts directly with users
Assisting users during the rollout
Communication in fluent German and English
User Help Desk:
SaaS support:
Microsoft/Office 365: Domain and MDM setup, user management, administration
Azure Active Directory: User, group, device and access management
Google GSuite: Domain setup, administration, Sites, Gmail, Drive, Forms, Docs
iPhone/iPad setup and walkthrough for users new to iOS
iPhone/iPad management using iTunes and Apple Configurator 2
Windows and Mac clients:
Local account administration
Local Windows group policies
Wipe/Reset and clean install
Encryption
Active Directory user management
Simple management in Jamf
Hardware support:
Hardware and software inventory
Network printer setup
RMA processes
Problem/Incident Management:
Basic knowledge of the ITIL framework
Prioritizing and escalation of tickets
Experienced in using Jira Service Desk
Own troubleshooting tools
Friendly and cordial communication with end users
Communication in fluent German and English
PROJECT HISTORY
12/2018
- Present
Remote Support
Server remote maintenance,
remote support for clients,
onsite hardware replacement.
Tools:
A-Jur, Windows 10 Pro/Home, Azure Active Directory, Office 365 Business, TeamViewer, Lenovo notebooks, Brother large office printer.
08/2019
- 11/2019
IT Consultant
Creating Windows installation images for logistics tablets
documenting all relevant processes, e.g. RMA, delivery, setup, communication with third parties,
managing Atlassian cloud infrastructure,
creating Confluence namespaces and Jira projects,
software packaging in Intune,
User management in Azure Active Directory.
Tools:
Windows Local Group Policies, Windows 10 Pro, Windows 10 Enterprise IOT, Azure Active Directory, Office 365 Enterprise, Atlassian Confluence, Atlassian JIRA, Intune, Windows System Image Manager, Windows Imaging and Configuration Designer, Rufus, Logic Instrument Fieldbooks, Lenovo Notebooks.
02/2019
- 06/2019
IT Consultant
Tech-support,
ticket management,
knowledge management,
user management,
inventory management,
coordinating with partners and third parties,
setting up phone extensions, VoIP phones, laptops, mobile phones and accessories.
Tools:
GSuite, Google Docs/Sheets, Google Drive FileStream, Google Chrome, Windows 10 Build 1703-1809, Windows Server, Active Directory, Mac OS X Mojave, Apple Configurator 2, iPhone iOS 12, jamf inventory, Atlassian Jira/Confluence, upKeeper, OPSI Config Editor, Elastix, SNOM VoIP Phones, Dell notebooks/monitors, Fujitsu scanners, HP printers, ASUS ChromeBoxes.
12/2016
- 12/2018
User Help Desk
Processing incidents, requests and problems,
central inventory management,
communication with IT service providers/suppliers,
rollout of iPhone 7/8/X
mobile device management with MobileIron,
business process documentation in OneNote,
preliminarily software packaging and installation manuals,
first level support,
hardware setup.
Tools:
Windows 10 Build 1703/1709, Windows 7 Enterprise SP1, Mac OS X High Sierra, Apple Configurator 2, iPhone iOS 11, MobileIron Mobile@Work, iTunes, Office 365/2016, Microsoft OneNote, Microsoft Outlook, Skype for Business, OneDrive for Business, Fujitsu Desktops/Notebooks/Monitors, Epson projectors
TIME AND SPATIAL FLEXIBILITY
Availability:
You can always check my current availability at en.YahyaDodin.com. I always keep this page up to date.
Work and travel permit:
Unlimited within the EU
Driver’s license:
I do not have a driver’s license. Customers must be reachable by taxi or public transportation.
OTHER
Please contact me directly at jobs@YahyaDodin.com.
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