Yahya Dodin, Remote Work + Knowledge Management + Rollout Support + User Help Desk on www.freelancermap.com

SKILLS

Remote Work Readiness:

Microsoft Partner Network membership:
- Manage of Microsoft 365 SaaS environments with customers’ prior approval through the Cloud Solution Provider portal
- Manage users remotely in Azure Active Directory
- Administer Office 365 remotely
TeamViewer business license with the following features:
- Host setup: Continuous remote access to servers for maintenance and monitoring purposes
- QuickSupport module: Temporary remote access to clients and mobile devices to support end-users
- Customization: Adjusting the programs to customers’ corporate branding
Home office setting:
- DSL and LTE internet connections
- Uninterrupted power supply for 60 minutes
- Lockable cupboards
- Security cameras
- Backup devices
Experience using collaboration tools:
- Microsoft Teams and Skype for Business
- Google GSuite Meet
- Slack
- Mattermost
- Yammer

Knowledge Management:

Business process management support: Capturing undocumented IT processes and making them easier to understand for third parties and new hires, e.g. onboarding new employees, approval workflows, RMA processes, shadow IT
Creation and expansion of corporate wikis, process documentation and user handbooks in English and German
Creation of explanatory graphic illustrations and screenshots
Administration and user management of Atlassian Confluence and Microsoft OneNote

Rollout-Support:

Windows Rollout:
- Windows “fat images” containing updates, local user profiles and programs
- Windows To Go USB drives for BIOS and UEFI devices
- WICD provisioning packages
- Unattended installation answer files
- Sysprep and imaging of pre-configured clients
- Hardware hashes for Windows Autopilot
Office 2016/365 Installation:
- Unattended installation
- Change which Office 365 get installed
- Setting up local download sources for Office 365 branches
Virtualization:
- Testing the installation in virtual environments with or without a connection to the network
- Virtualization of pre-configured Windows clients
Mobile Devices:
- Connecting to the mobile device management solution, e.g. MobileIron, Microsoft Company Portal, Intune
- Updating multiple iOS devices using Apple Configurator 2
Hardware:
- Replacement of hardware and separate components
- Backups
- Inventory
Communication:
- Scheduling rollouts directly with users
- Assisting users during the rollout
- Communication in fluent German and English

User Help Desk:

SaaS support:
- Microsoft/Office 365: Domain and MDM setup, user management, administration
- Azure Active Directory: User, group, device and access management
- Google GSuite: Domain setup, administration, Sites, Gmail, Drive, Forms, Docs
- Atlassian Confluence: Administration, knowledge management
- Atlassian Jira: Administration, ticket management
- Lansweeper: Installation, setup, inventory
Mobile devices:
- iPhone/iPad setup and walkthrough for users new to iOS
- iPhone/iPad management using iTunes and Apple Configurator 2
Windows and Mac clients:
- Local account administration
- Local Windows group policies
- Wipe/Reset and clean install
- Encryption
- Active Directory user management
- Simple management in Jamf
Hardware support:
- Hardware and software inventory
- Network printer setup
- RMA processes
Problem/Incident Management:
- Basic knowledge of the ITIL framework
- Prioritizing and escalation of tickets
- Experienced in using Jira Service Desk
- Own troubleshooting tools
- Friendly and cordial communication with end users
- Communication in fluent German and English

PROJECT HISTORY

Remote Support
- Server remote maintenance,
- remote support for clients,
- onsite hardware replacement.
Tools:
A-Jur, Windows 10 Pro/Home, Azure Active Directory, Office 365 Business, TeamViewer, Lenovo notebooks, Brother large office printer.

TIME AND SPATIAL FLEXIBILITY

Availability:
You can always check my current availability at en.YahyaDodin.com. I always keep this page up to date.

Work and travel permit:
Unlimited within the EU

Driver’s license:
I do not have a driver’s license. Customers must be reachable by taxi or public transportation.

OTHER

Please contact me directly at jobs@YahyaDodin.com.

Yahya Dodin available