Yahya Dodin available

Yahya Dodin

Remote Work + Knowledge Management + Rollout Support + User Help Desk

available
Profileimage by Yahya Dodin Remote Work + Knowledge Management + Rollout Support + User Help Desk from Berlin
  • 10178 Berlin Freelancer in
  • Graduation: “Diplomkaufmann” degree (German MBA equivalent) from the Freie Universität Berlin, with focus on Business Informatics
  • Hourly-/Daily rates:
  • Languages: German (Full Professional) | English (Full Professional)
  • Last update: 09.05.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Yahya Dodin Remote Work + Knowledge Management + Rollout Support + User Help Desk from Berlin
ATTACHMENTS
CV Deutsch

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CV English

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SKILLS
Remote Work Readiness:
  • Microsoft Partner Network membership:
    • Manage of Microsoft 365 SaaS environments with customers’ prior approval through the Cloud Solution Provider portal
    • Manage users remotely in Azure Active Directory
    • Administer Office 365 remotely
  • TeamViewer business license with the following features:
    • Host setup: Continuous remote access to servers for maintenance and monitoring purposes
    • QuickSupport module: Temporary remote access to clients and mobile devices to support end-users
    • Customization: Adjusting the programs to customers’ corporate branding
  • Home office setting:
    • DSL and LTE internet connections
    • Uninterrupted power supply for 60 minutes
    • Lockable cupboards
    • Security cameras
    • Backup devices
  • Experience using collaboration tools:
    • Microsoft Teams and Skype for Business
    • Google GSuite Meet
    • Slack
    • Mattermost
    • Yammer

Knowledge Management:
  • Business process management support: Capturing undocumented IT processes and making them easier to understand for third parties and new hires, e.g. onboarding new employees, approval workflows, RMA processes, shadow IT
  • Creation and expansion of corporate wikis, process documentation and user handbooks in English and German
  • Creation of explanatory graphic illustrations and screenshots
  • Administration and user management of Atlassian Confluence and Microsoft OneNote

Rollout-Support:
  • Windows Rollout:
    • Windows “fat images” containing updates, local user profiles and programs
    • Windows To Go USB drives for BIOS and UEFI devices
    • WICD provisioning packages
    • Unattended installation answer files
    • Sysprep and imaging of pre-configured clients
    • Hardware hashes for Windows Autopilot
  • Office 2016/365 Installation:
    • Unattended installation
    • Change which Office 365 get installed
    • Setting up local download sources for Office 365 branches
  • Virtualization:
    • Testing the installation in virtual environments with or without a connection to the network
    • Virtualization of pre-configured Windows clients
  • Mobile Devices:
    • Connecting to the mobile device management solution, e.g. MobileIron, Microsoft Company Portal, Intune
    • Updating multiple iOS devices using Apple Configurator 2
  • Hardware:
    • Replacement of hardware and separate components
    • Backups
    • Inventory
  • Communication:
    • Scheduling rollouts directly with users
    • Assisting users during the rollout
    • Communication in fluent German and English

User Help Desk:
  • SaaS support:
    • Microsoft/Office 365: Domain and MDM setup, user management, administration
    • Azure Active Directory: User, group, device and access management
    • Google GSuite: Domain setup, administration, Sites, Gmail, Drive, Forms, Docs
    • Atlassian Confluence: Administration, knowledge management
    • Atlassian Jira: Administration, ticket management
    • Lansweeper: Installation, setup, inventory
  • Mobile devices:
    • iPhone/iPad setup and walkthrough for users new to iOS
    • iPhone/iPad management using iTunes and Apple Configurator 2
  • Windows and Mac clients:
    • Local account administration
    • Local Windows group policies
    • Wipe/Reset and clean install
    • Encryption
    • Active Directory user management
    • Simple management in Jamf
  • Hardware support:
    • Hardware and software inventory
    • Network printer setup
    • RMA processes
  • Problem/Incident Management:
    • Basic knowledge of the ITIL framework
    • Prioritizing and escalation of tickets
    • Experienced in using Jira Service Desk
    • Own troubleshooting tools
    • Friendly and cordial communication with end users
    • Communication in fluent German and English
PROJECT HISTORY
TIME AND SPATIAL FLEXIBILITY
Availability:
You can always check my current availability at en.YahyaDodin.com. I always keep this page up to date.
Work and travel permit:
Unlimited within the EU
Driver’s license:
I do not have a driver’s license. Customers must be reachable by taxi or public transportation.
OTHER
Bitte nehmen Sie mit mir direkt über jobs@YahyaDodin.com Kontakt auf. Vielen Dank.
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