Yahya Dodin partly available

Yahya Dodin

Remote Work + Knowledge Management + Rollout Support + User Help Desk

partly available
Profileimage by Yahya Dodin Remote Work + Knowledge Management + Rollout Support + User Help Desk from Berlin
  • 10178 Berlin Freelancer in
  • Graduation: “Diplomkaufmann” degree (German MBA equivalent) from the Freie Universität Berlin, with focus on Business Informatics
  • Hourly-/Daily rates: not provided
  • Languages: German (Full Professional) | English (Full Professional)
  • Last update: 17.02.2021
KEYWORDS
PROFILE PICTURE
Profileimage by Yahya Dodin Remote Work + Knowledge Management + Rollout Support + User Help Desk from Berlin
SKILLS
Remote Work Readiness:
  • Microsoft Partner Network membership:
    • Manage of Microsoft 365 SaaS environments with customers’ prior approval through the Cloud Solution Provider portal
    • Manage users remotely in Azure Active Directory
    • Administer Office 365 remotely
  • TeamViewer business license with the following features:
    • Host setup: Continuous remote access to servers for maintenance and monitoring purposes
    • QuickSupport module: Temporary remote access to clients and mobile devices to support end-users
    • Customization: Adjusting the programs to customers’ corporate branding
  • Home office setting:
    • DSL and LTE internet connections
    • Uninterrupted power supply for 60 minutes
    • Lockable cupboards
    • Security cameras
    • Backup devices
  • Experience using collaboration tools:
    • Microsoft Teams and Skype for Business
    • Google GSuite Meet
    • Slack
    • Mattermost
    • Yammer

Knowledge Management:
  • Business process management support: Capturing undocumented IT processes and making them easier to understand for third parties and new hires, e.g. onboarding new employees, approval workflows, RMA processes, shadow IT
  • Creation and expansion of corporate wikis, process documentation and user handbooks in English and German
  • Creation of explanatory graphic illustrations and screenshots
  • Administration and user management of Atlassian Confluence and Microsoft OneNote

Rollout-Support:
  • Windows Rollout:
    • Windows “fat images” containing updates, local user profiles and programs
    • Windows To Go USB drives for BIOS and UEFI devices
    • WICD provisioning packages
    • Unattended installation answer files
    • Sysprep and imaging of pre-configured clients
    • Hardware hashes for Windows Autopilot
  • Office 2016/365 Installation:
    • Unattended installation
    • Change which Office 365 get installed
    • Setting up local download sources for Office 365 branches
  • Virtualization:
    • Testing the installation in virtual environments with or without a connection to the network
    • Virtualization of pre-configured Windows clients
  • Mobile Devices:
    • Connecting to the mobile device management solution, e.g. MobileIron, Microsoft Company Portal, Intune
    • Updating multiple iOS devices using Apple Configurator 2
  • Hardware:
    • Replacement of hardware and separate components
    • Backups
    • Inventory
  • Communication:
    • Scheduling rollouts directly with users
    • Assisting users during the rollout
    • Communication in fluent German and English

User Help Desk:
  • SaaS support:
    • Microsoft/Office 365: Domain and MDM setup, user management, administration
    • Azure Active Directory: User, group, device and access management
    • Google GSuite: Domain setup, administration, Sites, Gmail, Drive, Forms, Docs
    • Atlassian Confluence: Administration, knowledge management
    • Atlassian Jira: Administration, ticket management
    • Lansweeper: Installation, setup, inventory
  • Mobile devices:
    • iPhone/iPad setup and walkthrough for users new to iOS
    • iPhone/iPad management using iTunes and Apple Configurator 2
  • Windows and Mac clients:
    • Local account administration
    • Local Windows group policies
    • Wipe/Reset and clean install
    • Encryption
    • Active Directory user management
    • Simple management in Jamf
  • Hardware support:
    • Hardware and software inventory
    • Network printer setup
    • RMA processes
  • Problem/Incident Management:
    • Basic knowledge of the ITIL framework
    • Prioritizing and escalation of tickets
    • Experienced in using Jira Service Desk
    • Own troubleshooting tools
    • Friendly and cordial communication with end users
    • Communication in fluent German and English
PROJECT HISTORY
  • 12/2018 - Present

  • Remote Support
    • Server remote maintenance,
    • remote support for clients,
    • onsite hardware replacement.
    Tools:
    A-Jur, Windows 10 Pro/Home, Azure Active Directory, Office 365 Business, TeamViewer, Lenovo notebooks, Brother large office printer.

  • 08/2019 - 11/2019

  • IT Consultant
    • Creating Windows installation images for logistics tablets
    • documenting all relevant processes, e.g. RMA, delivery, setup, communication with third parties,
    • managing Atlassian cloud infrastructure,
    • creating Confluence namespaces and Jira projects,
    • software packaging in Intune,
    • User management in Azure Active Directory.
    Tools:
    Windows Local Group Policies, Windows 10 Pro, Windows 10 Enterprise IOT, Azure Active Directory, Office 365 Enterprise, Atlassian Confluence, Atlassian JIRA, Intune, Windows System Image Manager, Windows Imaging and Configuration Designer, Rufus, Logic Instrument Fieldbooks, Lenovo Notebooks.

  • 02/2019 - 06/2019

  • IT Consultant
    • Tech-support,
    • ticket management,
    • knowledge management,
    • user management,
    • inventory management,
    • coordinating with partners and third parties,
    • setting up phone extensions, VoIP phones, laptops, mobile phones and accessories.
    Tools:
    GSuite, Google Docs/Sheets, Google Drive FileStream, Google Chrome, Windows 10 Build 1703-1809, Windows Server, Active Directory, Mac OS X Mojave, Apple Configurator 2, iPhone iOS 12, jamf inventory, Atlassian Jira/Confluence, upKeeper, OPSI Config Editor, Elastix, SNOM VoIP Phones, Dell notebooks/monitors, Fujitsu scanners, HP printers, ASUS ChromeBoxes.

  • 12/2016 - 12/2018

  • User Help Desk
    • Processing incidents, requests and problems,
    • central inventory management,
    • communication with IT service providers/suppliers,
    • rollout of iPhone 7/8/X
    • mobile device management with MobileIron,
    • business process documentation in OneNote,
    • preliminarily software packaging and installation manuals,
    • first level support,
    • hardware setup.
    Tools: 
    Windows 10 Build 1703/1709, Windows 7 Enterprise SP1, Mac OS X High Sierra, Apple Configurator 2, iPhone iOS 11, MobileIron Mobile@Work, iTunes, Office 365/2016, Microsoft OneNote, Microsoft Outlook, Skype for Business, OneDrive for Business, Fujitsu Desktops/Notebooks/Monitors, Epson projectors

TIME AND SPATIAL FLEXIBILITY
Availability:
You can always check my current availability at en.YahyaDodin.com. I always keep this page up to date.
Work and travel permit:
Unlimited within the EU
Driver’s license:
I do not have a driver’s license. Customers must be reachable by taxi or public transportation.
OTHER
Please contact me directly at jobs@YahyaDodin.com.
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