Keywords
Call Centers
Finance
Marketing
Branding
Telecommunications
VoIP
Governance
Health Care
Program Management
Real Estates
Skills
PROFILE
• Specialties: Business Management & Consulting, PMO Management (Business & Technology), Portfolio/Programs/Projects Management and Delivery on Business and Technology sides (26Y)
• Industries: Banking(12Y), HealthCare(3Y), Consumer Goods(4Y), Media(2Y), IT Services (2Y), Non-Profit Education (1Y), Telecom(1Y), Transportation(1Y)
• Line of Businesses: IT(12Y),Marketing(5Y),Contact Centre(3Y),Finance(2Y),Wealth(1Y),Real Estate(0.5Y),Internal Control(0.5Y)
• Summary: Programs (12), Projects (50+), Timeline(1-5Y), Budget ($1MM-$240MM), Direct Team (5-20); Stakeholders (500+); Virtual/Distributed Team (95+countries), Vendors (10+), Business and Technology Partners (60+), MS Project Plan (10,000+ activities), MS Integrated Program Plan (1,000+ milestones)
• Programs: National Collection Contact Centre (NCC) Program, Customer Interaction Management (CIM) Program, Next Generation Contact Centre (NGCC) Program, Customer Voice Over IP (VoIP) Unified Communications (UC) Program, Cheque Image Transformation (CIT) Program, Online Banking Redesign Program, Trading/Stock Exchange/Financials Web Sites Redesign and Platform Upgrades Program, Globally Distributed Marketing Rebranding and Branding Programs (Digital and Collaterals), Provincial System Support Program, Business Cards on Customer Link Program, Server Optimization Program, and Business Process Transition Program, Fusion Program, Fox Program, Xeye Program, Cardinal Program, Geneva Program, TriCura Program, Canada Payment Modernization Program
• PMOs/Governance: Successfully set up PMO in British Council, Altria, Unibank. Developed governance processes and templates, implemented SharePoint web portal for PMO’s and acted as a Gating Specialist in HPE, TDCT, Metrolinx, and The Globe and Mail.
• Areas: Software Development(12Y), IT Infrastructure(8Y), Marketing and Branding (5Y)
• Technologies (Infrastructure&Applications): Contact Centre (3Y), Online/Digital/Web (3Y), CreditCards (1Y), Corporate (1.5Y), Financial (3Y), Marketing (5Y), Transportation (0.5Y), Health Care (2Y)
• Vendors Management: IBM, HPE, Avaya, Verint, Nuance, Inisoft, AT&T, Symcor, iGate, Watercrest, Bell, Softel, Deloitte, Unity Telecom, Allstream, Cisco, NICE, PWC
• Infrastructure: Data Centre, Network, Server, Virtualization, Antivirus, Patch Management, PC and other office electronics, etc.
• Application: Online/Digital/Mobile/Web, Financials, Human Resources, Marketing/Branding, Contact Centre, Service Oriented, Credit Cards, E-Offerings, Real Estate, etc.
• Specialties: Business Management & Consulting, PMO Management (Business & Technology), Portfolio/Programs/Projects Management and Delivery on Business and Technology sides (26Y)
• Industries: Banking(12Y), HealthCare(3Y), Consumer Goods(4Y), Media(2Y), IT Services (2Y), Non-Profit Education (1Y), Telecom(1Y), Transportation(1Y)
• Line of Businesses: IT(12Y),Marketing(5Y),Contact Centre(3Y),Finance(2Y),Wealth(1Y),Real Estate(0.5Y),Internal Control(0.5Y)
• Summary: Programs (12), Projects (50+), Timeline(1-5Y), Budget ($1MM-$240MM), Direct Team (5-20); Stakeholders (500+); Virtual/Distributed Team (95+countries), Vendors (10+), Business and Technology Partners (60+), MS Project Plan (10,000+ activities), MS Integrated Program Plan (1,000+ milestones)
• Programs: National Collection Contact Centre (NCC) Program, Customer Interaction Management (CIM) Program, Next Generation Contact Centre (NGCC) Program, Customer Voice Over IP (VoIP) Unified Communications (UC) Program, Cheque Image Transformation (CIT) Program, Online Banking Redesign Program, Trading/Stock Exchange/Financials Web Sites Redesign and Platform Upgrades Program, Globally Distributed Marketing Rebranding and Branding Programs (Digital and Collaterals), Provincial System Support Program, Business Cards on Customer Link Program, Server Optimization Program, and Business Process Transition Program, Fusion Program, Fox Program, Xeye Program, Cardinal Program, Geneva Program, TriCura Program, Canada Payment Modernization Program
• PMOs/Governance: Successfully set up PMO in British Council, Altria, Unibank. Developed governance processes and templates, implemented SharePoint web portal for PMO’s and acted as a Gating Specialist in HPE, TDCT, Metrolinx, and The Globe and Mail.
• Areas: Software Development(12Y), IT Infrastructure(8Y), Marketing and Branding (5Y)
• Technologies (Infrastructure&Applications): Contact Centre (3Y), Online/Digital/Web (3Y), CreditCards (1Y), Corporate (1.5Y), Financial (3Y), Marketing (5Y), Transportation (0.5Y), Health Care (2Y)
• Vendors Management: IBM, HPE, Avaya, Verint, Nuance, Inisoft, AT&T, Symcor, iGate, Watercrest, Bell, Softel, Deloitte, Unity Telecom, Allstream, Cisco, NICE, PWC
• Infrastructure: Data Centre, Network, Server, Virtualization, Antivirus, Patch Management, PC and other office electronics, etc.
• Application: Online/Digital/Mobile/Web, Financials, Human Resources, Marketing/Branding, Contact Centre, Service Oriented, Credit Cards, E-Offerings, Real Estate, etc.
Project history
A change maker – I thrive on making connections and have the stamina to synthesize, present and clearly communicate recommendations, learnings and changes to peers, leaders and executives
A strategic thinker – I assess, view and influence the conditions that create a better future for my clients, peers and self
A prioritization master – I’m comfortable independently managing multiple competing priorities because I ask for clarity when needed and skilled at identifying and frequently assessing impact and dependencies
A facilitator with heart – I’m willing to learn, share and apply new methodologies and open to adjusting my communication and presence depending on the needs of my clients
A brave tinkerer – I have the courage to discover and dive into new approaches, systems, technologies and can find a way to connect and apply them to my work;
An empathizer – I listen to listen - because it helps better understand the needs of my clients and in turn, makes me better at what I do.
It's been a pleasure working with you Elza. Many thanks for your support! Dariush Shoja, PMO Director, CIBC, WMT
**********************************************************************************************************************************************************
Thank you for your hard work and leadership during the last year. You joined during a challenging period and I know your role was not easy. Best of luck moving forward. Mike Melanson – DXC, Account Executive
**********************************************************************************************************************************************************
The projects with you are the best in my 13 years of career. I will promise to stick by the standards you have trained me on. Thank you for being such a great mentor to me. I will miss working with you till we meet again. Actually in tears :( Ritchie Penumethsa, DXC, Program Manager
**********************************************************************************************************************************************************
Really enjoyed working with you. June Lau, Director – WMT PMO, Atlantic Trust & PWM Portfolio, Wealth Management Technology, CIBC
**********************************************************************************************************************************************************
I would like to say you are one of the finest manager I have seen who knows in and out of the ground level. It’s my bad that I am not able to work with you for long but I wish you best luck for your next endeavour and I mean what I say. Sujit Kulkarni, Project Manager
**********************************************************************************************************************************************************
I must share my absolute pleasure that you are working with us on these items, I am truly feeling more positive regarding HP responsiveness since your addition to the account. Hoping for extended strong partner relations in this area – Carl Stevenson, CIBC Wealth Management Technology, Release Management & Infrastructure Services
**********************************************************************************************************************************************************
Don’t go Elza, you are the best Portfolio Manager I have worked with! Nandish Haniyamballi, DXC, Project Manager
**********************************************************************************************************************************************************
Thank you Elza. This process of netsrm security firewall requests prioritization across all portfolios / CIBC LOB’s is helping us out. Tanusree Sarma, DXC, Project Manager
**********************************************************************************************************************************************************
Dear Elza,
Thank You! On many occasions, Mike and I have talked about the need for our entire HPE team and especially the leaders of our Account Service Teams to make a difference to CIBC by ensuring that we drive the right and best Customer Experience in all of our interactions. Mike Melanson and I received the note below from Stuart A. Reynolds | Executive Director, Operational Effectiveness | CIBC Asset Management
This note is the perfect example of the type of actions that we our entire team to emulate. The work that we are doing and the transformation that we are driving is tough stuff. Your approach and actions are admirable and demonstrate the leadership that we need. Thank You!
“From a business perspective it seems to me that the service levels from HPE since the transition of infrastructure support from our internal T & O team have not been very good - slow and expensive is the prevailing view.
But then today, in response to a specific concern I raised about the time and cost involved in setting up a NAS server to receive reports via. SFTP file feed, I connected with Elza and I was delighted to find that she is knowledgeable, capable, and totally committed to making this relationship work well, both for CIBC and for HPE.
Elza noted that she is working through the challenges we’re all experiencing with an aim to fix the process properly and not just deal with one-off issues. She also offered to schedule regular calls with me, or to be available for a call whenever there is an issue.
So I don’t really know if the service will improve, nor am I sure if the problems are with CIBC, HPE or both, but I was pleased to connect with Elza who seems like a great resource to know when things go off the rails.
I hope that you can pass this along to Elza’s management team, as people who work hard and are really making the effort to get things done should be recognized.
Thanks”
Warm Regards
Douglas G Carter, Account Delivery Executive, CIBC Account, Enterprise Services
**********************************************************************************************************************************************************
Thank you for all your support on the program. I know that it wasn't easy and I'm glad you were with us. Best of luck on your future projects and programs. – Carla Bolingbroke | Senior Manager, Projects | National Collection Centre
*********************************************************************************************************************************************************
Overall, this release has been very successful. I know it looks like there are a lot of issues in PROD but it’s important to note how minor these are. Most of them are purely cosmetic and they are being resolved on a daily basis. So minor, that we are ready to move this release into a steady state to our dialer team from the project team. (8 Days after our launch). I’m not sure if everyone knows that the NCC was the first department in the bank to have blended calling deployed, and with the amount of minor issues I can only image every deployment afterwards will be even smoother. Again, I want to thank your team for spending countless hours with NCC team and partners getting these resolved. - Carla Bolingbroke | Senior Manager, Projects | National Collection Centre
**********************************************************************************************************************************************************
The effort to get us here has been, on the words of Mr.Trump, HUGE!!! With your high standards of work and commitment to excellence, have made this moment possible, so kudos to you! – Ricardo Peguero, Director CCT, Scotiabank
Note: supporting ‘Thank You’ notes received from:
**********************************************************************************************************************************************************
Thank you! Well done! Business is pleased with the progress and we can’t wait to see it all come together! – Novy Warrow, Business PM, Scotiabank, PMO
**********************************************************************************************************************************************************
I’m impressed of your hard work for Unified Communications Program VoIP project. You helped us to see the progress in such a short period of time. – Paula Edwards, Director, Customer Care
**********************************************************************************************************************************************************
Thank you Elza for such a great support provide to the CIT Program Retail project. You smart and talented and capable to manage any program – Marta Farkas, Senior Technology Program Manager
**********************************************************************************************************************************************************
Please extend my thanks to the WPU Program team for a job well done. WPU has been consistently delivering great work. A lot of times it goes unnoticed, because it lives in the background. So, it is important that we acknowledge these achievements. Many, many thanks. – Jim Zoras, Globe and Mail, VP Information Technology
**********************************************************************************************************************************************************
Elza has done an excellent job to bring the program to its current stage. I would like to thank her for the work she has done to bring us very close to the goal line. – Angus Frame, Globe and Mail, VP Digital
**********************************************************************************************************************************************************
Thank you Elza for the great presentation you made of the Project Management Framework webinar session to CAMH team. Fantastic Job! - Trevor Wereley, Regional Manager Assistant
**********************************************************************************************************************************************************
Thank you for your note and thank you for all you helped us to accomplish here at EES. Was truly magnificent working with you and hope we have an opportunity to do so again in the future. Patrick Dugan, Ethicon Endo-Surgery, Global Marketing, Group Product Director
**********************************************************************************************************************************************************
I cannot express how terrific it has been working together over the past several years; huge thank you to you and the team for all the big and small efforts that have contributed to the success of our organization as a whole and to my personal success. Words cannot express how grateful I am. Your professionalism and dedication to our business has made a big difference. - Mari O’Toole, Ethicon Endo-Surgery, Global Marketing, Enterprise Brand
**********************************************************************************************************************************************************
Thanks for all your wonderful collaboration, direction and clear communication. Good luck with your next endeavor and you are welcome back anytime. - Stuart Morgan, Ethicon Endo-Surgery, Industrial Design Director, Worldwide R&D
**********************************************************************************************************************************************************
AWESOME - Elza, in one word. She has been an amazing partner and will likely need a luxurious vacation after this program implemented!! Wanted to share how much we appreciate her! Her professionalism and dedication to our business has made a big difference – Mari O’Toole, Ethicon Endo-Surgery, Global Marketing, Enterprise Brand
**********************************************************************************************************************************************************
I’m impressed of your work for PMO process development. Your high quality service helped us to achieve a lot during such a short period of time – Helena Jin, the Globe and Mail, PMO Director
**********************************************************************************************************************************************************
Elza is a very organized Project Manager, both strategic and operationally focused to meet multiple Clients expectations. She is adapt at initiating strong project collaboration and building a complex multi-faceted program. An excellent addition to any team that needs innovative thinking. Great Results, High Integrity, Creative. - John Jackson, TDBFG, Enterprise Real Estate, Shared Services
**********************************************************************************************************************************************************
Thank you so much. I just went out online and looked at the site. SharePoint looks phenomenal. I love the links to external sites and the calendars. Nice touch! Thank you again for all you did to make this site beautiful - Mary Mireles, NII Holdings, Inc.
**********************************************************************************************************************************************************
Thanks very much! Budget for proposal looks very comprehensive. We appreciate all the hard work you have put into compiling the estimates in such a short period of time! – Adrienne Crawford, TDBFG, EPMO Director
**********************************************************************************************************************************************************
Terrific job! Thanks very much for pulling this together over a very short timeframe! – Dianne Smith-Sanderson, TDBFG, VP Marketing
**********************************************************************************************************************************************************
Nice work Elza, this document is complete and concise and better than anything that I have seen in TD for this purpose – John Jackson, TDBFG, ERE-Shared Services
**********************************************************************************************************************************************************
The Rebranding SharePoint site looks great! You customized it in such a short period of time for our re-branding program! Amazing work, well done! – Arturo Perez, Aviat Networks, PMO, Project Manager
**********************************************************************************************************************************************************
Well done! Rebranding Implementation Process Flow Charts your developed looks great and it’s easy to understand the process steps need to be taken in order to transition branded assets to a new look. – Rene Jones, Vale Inco, Program Manager
**********************************************************************************************************************************************************
The RBC Overall Program Plan now looks clean and structured! Thanks for your hard work and professionalism! – Bruce Simpson, IBM Certified Senior Project Manager
**********************************************************************************************************************************************************
“Thank YOU! The reports you have developed look amazing! Well done! – Michael Chirumbolo, Implementation Manager, Ethicon Endo-Surgery
**********************************************************************************************************************************************************
“Wow! You have put a lot of work into EES Rebranding Program Implementation Approach, great job! – Rene Jones, Program Manager, Vale Inco
**********************************************************************************************************************************************************
“I love your website! Congratulations on all of your professional and personal achievements!” – Stacey Porter, Agent, ISG Search
**********************************************************************************************************************************************************
“Elza Efendi was new to TD for BCIF. She quickly demonstrated to the VISA team why we felt she was the right person for the job during the hiring process. The BCIF SharePoint site to me is 1st class and her ability to manage the financial aspects of the program was top class. In addition, Elza was key components to the building of the Infrastructure and Conversion Master Event Schedule that allowed us to have two of the smoothest implementations a VISA initiative has ever had. Thank you for all your contributions and dedication to BCIF.” – Jim Felix, Program Delivery Manager, TD Bank
**********************************************************************************************************************************************************
“I wanted to congratulate you on a job well done over the last few days in successfully installing the TS components for BCIF – GREAT JOB! All your hard work and focus has paid off in a flawless install. I’ve seen strong leadership and great problem solving from the team throughout this program and am very much looking forward to the conversion and full-on implementation!!” – Kim Lewis, VISA Division Senior Manager, TD Bank
**********************************************************************************************************************************************************“Thank you for your hard work and dedication to this program! You were a big part of our success! – Pamela Paddon, Business Manager, TD Bank
**********************************************************************************************************************************************************
“Congrats to Elza (BCIF Program) – at 42% of budget with 42% of the days elapsed! Can’t get much better than that! – Dale Cunningham, VISA Division Controller, TD Bank
**********************************************************************************************************************************************************
“Thank you for all your help throughout this program! I’m not sure how you kept everything straight with so many partners. Your help was appreciated with the questions I had in regards Project Management/Forecasting, PCRs and the MES. I wish you best of luck in the future. I’m sure you’ll be back! Your knowledge will be missed.” – Kathy Sullivan, Project Manager, TD Bank
**********************************************************************************************************************************************************
“Congratulations and thank you for the focus on this. We drove $200K of operating expense out of the system last quarter, real quantifiable savings, thanks to the team work and cooperation within the team and with our user community. At this rate we may hit $ 1MM in savings for the year, while at the same time providing a more secure and stable environment from the SOP initiative. Thanks for the great team work.” – JP Savage, CTO, IT&Solutions, Scotiabank
************************************************************************************************************************
“Elza is truly amazing at getting things done and making all things run smoothly. She is an outstanding performer and a fantastic asset to any team.” – Scott Phillips, Infrastructure Analyst, Scotiabank
**********************************************************************************************************************************************************“Elza is a conscientious Project Manager and has a great eye for details. She brings years of experience and knowledge to the environment she works in. It was an opportunity to have worked with her and I would highly recommend Elza to anyone looking for a Project/Program Manager for a large / complex project” – Tim Barry, Project Manager, Scotiabank
**********************************************************************************************************************************************************“Elza is a detail-oriented manager who watches the balance sheet like a hawk without ever losing sight of the strategic objective. She is very strong manager.” – Fuad Efendi, CEO, Royal Intellect
**********************************************************************************************************************************************************“Elza is a great PMO manager! Her achievements in establishing and development of PMO are incredible!” – Kenan Mammedov, Project Manager, British Council
**********************************************************************************************************************************************************
“Elza is so conscientious and hardworking person. She is an outstanding manager and she is fantastic as a team member!” – Margaret Jack, Director, British Council, 3rd Secretary of the British Embassy
A strategic thinker – I assess, view and influence the conditions that create a better future for my clients, peers and self
A prioritization master – I’m comfortable independently managing multiple competing priorities because I ask for clarity when needed and skilled at identifying and frequently assessing impact and dependencies
A facilitator with heart – I’m willing to learn, share and apply new methodologies and open to adjusting my communication and presence depending on the needs of my clients
A brave tinkerer – I have the courage to discover and dive into new approaches, systems, technologies and can find a way to connect and apply them to my work;
An empathizer – I listen to listen - because it helps better understand the needs of my clients and in turn, makes me better at what I do.
It's been a pleasure working with you Elza. Many thanks for your support! Dariush Shoja, PMO Director, CIBC, WMT
**********************************************************************************************************************************************************
Thank you for your hard work and leadership during the last year. You joined during a challenging period and I know your role was not easy. Best of luck moving forward. Mike Melanson – DXC, Account Executive
**********************************************************************************************************************************************************
The projects with you are the best in my 13 years of career. I will promise to stick by the standards you have trained me on. Thank you for being such a great mentor to me. I will miss working with you till we meet again. Actually in tears :( Ritchie Penumethsa, DXC, Program Manager
**********************************************************************************************************************************************************
Really enjoyed working with you. June Lau, Director – WMT PMO, Atlantic Trust & PWM Portfolio, Wealth Management Technology, CIBC
**********************************************************************************************************************************************************
I would like to say you are one of the finest manager I have seen who knows in and out of the ground level. It’s my bad that I am not able to work with you for long but I wish you best luck for your next endeavour and I mean what I say. Sujit Kulkarni, Project Manager
**********************************************************************************************************************************************************
I must share my absolute pleasure that you are working with us on these items, I am truly feeling more positive regarding HP responsiveness since your addition to the account. Hoping for extended strong partner relations in this area – Carl Stevenson, CIBC Wealth Management Technology, Release Management & Infrastructure Services
**********************************************************************************************************************************************************
Don’t go Elza, you are the best Portfolio Manager I have worked with! Nandish Haniyamballi, DXC, Project Manager
**********************************************************************************************************************************************************
Thank you Elza. This process of netsrm security firewall requests prioritization across all portfolios / CIBC LOB’s is helping us out. Tanusree Sarma, DXC, Project Manager
**********************************************************************************************************************************************************
Dear Elza,
Thank You! On many occasions, Mike and I have talked about the need for our entire HPE team and especially the leaders of our Account Service Teams to make a difference to CIBC by ensuring that we drive the right and best Customer Experience in all of our interactions. Mike Melanson and I received the note below from Stuart A. Reynolds | Executive Director, Operational Effectiveness | CIBC Asset Management
This note is the perfect example of the type of actions that we our entire team to emulate. The work that we are doing and the transformation that we are driving is tough stuff. Your approach and actions are admirable and demonstrate the leadership that we need. Thank You!
“From a business perspective it seems to me that the service levels from HPE since the transition of infrastructure support from our internal T & O team have not been very good - slow and expensive is the prevailing view.
But then today, in response to a specific concern I raised about the time and cost involved in setting up a NAS server to receive reports via. SFTP file feed, I connected with Elza and I was delighted to find that she is knowledgeable, capable, and totally committed to making this relationship work well, both for CIBC and for HPE.
Elza noted that she is working through the challenges we’re all experiencing with an aim to fix the process properly and not just deal with one-off issues. She also offered to schedule regular calls with me, or to be available for a call whenever there is an issue.
So I don’t really know if the service will improve, nor am I sure if the problems are with CIBC, HPE or both, but I was pleased to connect with Elza who seems like a great resource to know when things go off the rails.
I hope that you can pass this along to Elza’s management team, as people who work hard and are really making the effort to get things done should be recognized.
Thanks”
Warm Regards
Douglas G Carter, Account Delivery Executive, CIBC Account, Enterprise Services
**********************************************************************************************************************************************************
Thank you for all your support on the program. I know that it wasn't easy and I'm glad you were with us. Best of luck on your future projects and programs. – Carla Bolingbroke | Senior Manager, Projects | National Collection Centre
*********************************************************************************************************************************************************
Overall, this release has been very successful. I know it looks like there are a lot of issues in PROD but it’s important to note how minor these are. Most of them are purely cosmetic and they are being resolved on a daily basis. So minor, that we are ready to move this release into a steady state to our dialer team from the project team. (8 Days after our launch). I’m not sure if everyone knows that the NCC was the first department in the bank to have blended calling deployed, and with the amount of minor issues I can only image every deployment afterwards will be even smoother. Again, I want to thank your team for spending countless hours with NCC team and partners getting these resolved. - Carla Bolingbroke | Senior Manager, Projects | National Collection Centre
**********************************************************************************************************************************************************
The effort to get us here has been, on the words of Mr.Trump, HUGE!!! With your high standards of work and commitment to excellence, have made this moment possible, so kudos to you! – Ricardo Peguero, Director CCT, Scotiabank
Note: supporting ‘Thank You’ notes received from:
- Alison Strimas, VP Strategic Support & Business Transformation
- Francis Power, SVP, Retail Service Centre
- Pedro Maya, VP Collections (Shared Services Group)
**********************************************************************************************************************************************************
Thank you! Well done! Business is pleased with the progress and we can’t wait to see it all come together! – Novy Warrow, Business PM, Scotiabank, PMO
**********************************************************************************************************************************************************
I’m impressed of your hard work for Unified Communications Program VoIP project. You helped us to see the progress in such a short period of time. – Paula Edwards, Director, Customer Care
**********************************************************************************************************************************************************
Thank you Elza for such a great support provide to the CIT Program Retail project. You smart and talented and capable to manage any program – Marta Farkas, Senior Technology Program Manager
**********************************************************************************************************************************************************
Please extend my thanks to the WPU Program team for a job well done. WPU has been consistently delivering great work. A lot of times it goes unnoticed, because it lives in the background. So, it is important that we acknowledge these achievements. Many, many thanks. – Jim Zoras, Globe and Mail, VP Information Technology
**********************************************************************************************************************************************************
Elza has done an excellent job to bring the program to its current stage. I would like to thank her for the work she has done to bring us very close to the goal line. – Angus Frame, Globe and Mail, VP Digital
**********************************************************************************************************************************************************
Thank you Elza for the great presentation you made of the Project Management Framework webinar session to CAMH team. Fantastic Job! - Trevor Wereley, Regional Manager Assistant
**********************************************************************************************************************************************************
Thank you for your note and thank you for all you helped us to accomplish here at EES. Was truly magnificent working with you and hope we have an opportunity to do so again in the future. Patrick Dugan, Ethicon Endo-Surgery, Global Marketing, Group Product Director
**********************************************************************************************************************************************************
I cannot express how terrific it has been working together over the past several years; huge thank you to you and the team for all the big and small efforts that have contributed to the success of our organization as a whole and to my personal success. Words cannot express how grateful I am. Your professionalism and dedication to our business has made a big difference. - Mari O’Toole, Ethicon Endo-Surgery, Global Marketing, Enterprise Brand
**********************************************************************************************************************************************************
Thanks for all your wonderful collaboration, direction and clear communication. Good luck with your next endeavor and you are welcome back anytime. - Stuart Morgan, Ethicon Endo-Surgery, Industrial Design Director, Worldwide R&D
**********************************************************************************************************************************************************
AWESOME - Elza, in one word. She has been an amazing partner and will likely need a luxurious vacation after this program implemented!! Wanted to share how much we appreciate her! Her professionalism and dedication to our business has made a big difference – Mari O’Toole, Ethicon Endo-Surgery, Global Marketing, Enterprise Brand
**********************************************************************************************************************************************************
I’m impressed of your work for PMO process development. Your high quality service helped us to achieve a lot during such a short period of time – Helena Jin, the Globe and Mail, PMO Director
**********************************************************************************************************************************************************
Elza is a very organized Project Manager, both strategic and operationally focused to meet multiple Clients expectations. She is adapt at initiating strong project collaboration and building a complex multi-faceted program. An excellent addition to any team that needs innovative thinking. Great Results, High Integrity, Creative. - John Jackson, TDBFG, Enterprise Real Estate, Shared Services
**********************************************************************************************************************************************************
Thank you so much. I just went out online and looked at the site. SharePoint looks phenomenal. I love the links to external sites and the calendars. Nice touch! Thank you again for all you did to make this site beautiful - Mary Mireles, NII Holdings, Inc.
**********************************************************************************************************************************************************
Thanks very much! Budget for proposal looks very comprehensive. We appreciate all the hard work you have put into compiling the estimates in such a short period of time! – Adrienne Crawford, TDBFG, EPMO Director
**********************************************************************************************************************************************************
Terrific job! Thanks very much for pulling this together over a very short timeframe! – Dianne Smith-Sanderson, TDBFG, VP Marketing
**********************************************************************************************************************************************************
Nice work Elza, this document is complete and concise and better than anything that I have seen in TD for this purpose – John Jackson, TDBFG, ERE-Shared Services
**********************************************************************************************************************************************************
The Rebranding SharePoint site looks great! You customized it in such a short period of time for our re-branding program! Amazing work, well done! – Arturo Perez, Aviat Networks, PMO, Project Manager
**********************************************************************************************************************************************************
Well done! Rebranding Implementation Process Flow Charts your developed looks great and it’s easy to understand the process steps need to be taken in order to transition branded assets to a new look. – Rene Jones, Vale Inco, Program Manager
**********************************************************************************************************************************************************
The RBC Overall Program Plan now looks clean and structured! Thanks for your hard work and professionalism! – Bruce Simpson, IBM Certified Senior Project Manager
**********************************************************************************************************************************************************
“Thank YOU! The reports you have developed look amazing! Well done! – Michael Chirumbolo, Implementation Manager, Ethicon Endo-Surgery
**********************************************************************************************************************************************************
“Wow! You have put a lot of work into EES Rebranding Program Implementation Approach, great job! – Rene Jones, Program Manager, Vale Inco
**********************************************************************************************************************************************************
“I love your website! Congratulations on all of your professional and personal achievements!” – Stacey Porter, Agent, ISG Search
**********************************************************************************************************************************************************
“Elza Efendi was new to TD for BCIF. She quickly demonstrated to the VISA team why we felt she was the right person for the job during the hiring process. The BCIF SharePoint site to me is 1st class and her ability to manage the financial aspects of the program was top class. In addition, Elza was key components to the building of the Infrastructure and Conversion Master Event Schedule that allowed us to have two of the smoothest implementations a VISA initiative has ever had. Thank you for all your contributions and dedication to BCIF.” – Jim Felix, Program Delivery Manager, TD Bank
**********************************************************************************************************************************************************
“I wanted to congratulate you on a job well done over the last few days in successfully installing the TS components for BCIF – GREAT JOB! All your hard work and focus has paid off in a flawless install. I’ve seen strong leadership and great problem solving from the team throughout this program and am very much looking forward to the conversion and full-on implementation!!” – Kim Lewis, VISA Division Senior Manager, TD Bank
**********************************************************************************************************************************************************“Thank you for your hard work and dedication to this program! You were a big part of our success! – Pamela Paddon, Business Manager, TD Bank
**********************************************************************************************************************************************************
“Congrats to Elza (BCIF Program) – at 42% of budget with 42% of the days elapsed! Can’t get much better than that! – Dale Cunningham, VISA Division Controller, TD Bank
**********************************************************************************************************************************************************
“Thank you for all your help throughout this program! I’m not sure how you kept everything straight with so many partners. Your help was appreciated with the questions I had in regards Project Management/Forecasting, PCRs and the MES. I wish you best of luck in the future. I’m sure you’ll be back! Your knowledge will be missed.” – Kathy Sullivan, Project Manager, TD Bank
**********************************************************************************************************************************************************
“Congratulations and thank you for the focus on this. We drove $200K of operating expense out of the system last quarter, real quantifiable savings, thanks to the team work and cooperation within the team and with our user community. At this rate we may hit $ 1MM in savings for the year, while at the same time providing a more secure and stable environment from the SOP initiative. Thanks for the great team work.” – JP Savage, CTO, IT&Solutions, Scotiabank
************************************************************************************************************************
“Elza is truly amazing at getting things done and making all things run smoothly. She is an outstanding performer and a fantastic asset to any team.” – Scott Phillips, Infrastructure Analyst, Scotiabank
**********************************************************************************************************************************************************“Elza is a conscientious Project Manager and has a great eye for details. She brings years of experience and knowledge to the environment she works in. It was an opportunity to have worked with her and I would highly recommend Elza to anyone looking for a Project/Program Manager for a large / complex project” – Tim Barry, Project Manager, Scotiabank
**********************************************************************************************************************************************************“Elza is a detail-oriented manager who watches the balance sheet like a hawk without ever losing sight of the strategic objective. She is very strong manager.” – Fuad Efendi, CEO, Royal Intellect
**********************************************************************************************************************************************************“Elza is a great PMO manager! Her achievements in establishing and development of PMO are incredible!” – Kenan Mammedov, Project Manager, British Council
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“Elza is so conscientious and hardworking person. She is an outstanding manager and she is fantastic as a team member!” – Margaret Jack, Director, British Council, 3rd Secretary of the British Embassy
Local Availability
Only available in these countries:
Canada
