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Zürich
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Last update: 08.04.2024

Transformation and Compliance - Strategy and Programm Management

Graduation: German, Social Science
Hourly-/Daily rates: show
Languages: German (Native or Bilingual) | English (Full Professional) | French (Limited professional)

Keywords

Skills

Collaboration, Planning and Presentation Tools
Proficient in (> 3 years intensive usage):
  • Clarity
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, Skype for Business)
  • CISCO webex
  • Adobe Acrobat
Basic Knowledge of (< 3 years intensive usage):
  • Microsoft Project
  • Microsoft Visio
  • Microsoft Access
  • Adobe InDesign
  • Adobe After Effects
  • Vegas Movie Studio
  • Camtasia Studio
  • Cyberlink PowerDirector
  • Audacity
  • Unify OpenScape
  • Lotus Notes
  • SAP MM, PP, FI, Ariba
IT Ops and Development Tools
Proficient in (> 3 years intensive usage):
  • ServiceNow
  • Atlassian Confluence
  • Atlassian JIRA
  • TeamForge
  • CA Service Desk Manager
  • BMC Remedy
  • JAMA
  • HP ALM
Basic Knowledge of (< 3 years intensive usage):
  • ARIS Toolset
  • Adonis Software

Project history

10/2023 - Present
Program Manager IT Outsourcing and Third Party/Vendor Strategy – Organizational Design
International Investment Bank (Banks and financial services, >10.000 employees)
  • planned and designed the program for Germany, proactively monitored its progress, resolved issues, and initiated corrective actions
  • analyzed and set up operational outsourcing governance together with Legal, IT Risk and Compliance (a.o. BAIT, BaFin, GDPR, KWG and EBA Compliance) 
  • coordinated legal agreements/negotiations with multiple parties and external vendors across several jurisdictions
  • assured the quality and overall integrity of the program, focusing inwardly on the internal consistency of the technological, operational, and organizational roadmap and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate standards
  • successfully aligned different stakeholders, a.o. senior management (German CIO, COO), global domain heads, Data Privacy Officer, worker’s council and employees of the German IT Organization
  • authored and presented strategic papers to the Management Boards of several financial institutions
10/2023 - 12/2023
Legal Tech Consultant
International Pharma Company (Pharmaceuticals and medical technology, >10.000 employees)
  • provided strategic guidance and technical expertise to the legal operations department of an international pharma company
  • conducted comprehensive assessments of the client's existing technology infrastructure, including software, hardware, and data management systems
  • evaluated the compatibility of existing systems with emerging legal tech solutions
  • collaborated closely with legal professionals and stakeholders to identify pain points, operational inefficiencies, and opportunities for process improvement
  • translated these needs into technology requirements.
  • researched, analyzed, and recommend legal technology solutions such as contract management systems, and AI-powered legal platforms in order to pick the solution for a contract clause library under consideration of factors like budget, scalability, and user-friendliness
  • maintained and handed over detailed documentation of all technology solutions, configurations, and customizations to facilitate troubleshooting, updates, and compliance
11/2020 - 10/2023
Program Manager / IT Strategy – IT Infrastructure Delivery Transformation Germany/Europe
Multinational Investment Bank Total assets‎ USD 2.715 trillion (Banks and financial services, >10.000 employees)
  • planned and designed the program, proactively monitored its progress, resolved issues, and initiated corrective actions
  • analyzed, defined, and implemented IT Strategy, Target Operating Model, and the organizational design
  • analyzed and set up operational outsourcing governance together with Legal, IT Risk and Compliance (a.o. BAIT, BaFin, GDPR, KWG and EBA Compliance)  
  • coordinated legal agreements/negotiations with multiple parties and external vendors across several jurisdictions
  • assured the quality and overall integrity of the program, focusing inwardly on the internal consistency of the technological, operational, and organizational roadmap and outwardly on its coherence with infrastructure planning, interfaces with other programs and corporate standards
  • successfully aligned different stakeholders, a.o. senior management (German CIO, COO), global domain heads, Data Privacy Officer, worker’s council and employees of the German IT Organization
  • authored and presented strategic papers to the Management Boards of several financial institutions
11/2022 - 05/2023
Data Protection Streamlead, ServiceNow Implementation worldwide, Germany
Multinational Investment Bank (Banks and financial services, >10.000 employees)
  • analyzed, documented, and negotiated GDPR requirements with external vendors, the global delivery and product teams
  • analyzed and set up outsourcing governance together with Legal, IT Risk and Compliance (a.o. BAIT, BaFin, GDPR, KWG and EBA Compliance)
  • negotiated the introduction with the worker’s councils
  • planned and designed the rollout for the German Branch
  • authored and presented strategic papers to the Management Boards of several financial institutions
02/2019 - 12/2022
Trainer – ServiceNow Tool Implementation
Business Travel Management (Transport and Logistics, 500-1000 employees)
Trainer - ServiceNow Tool Implementation
Preparation and execution of training seminars (or sessions) for IT Service Management transition
  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalogue
  • CMDB
  • Knowledge Management
  • Service Portal
  • Visual Task Boards
06/2020 - 11/2021
Project Manager – IT Service Management Transformation
Multinational Investment Bank, Total assets‎: ‎US$2.715 trillion (Banks and financial services, >10.000 employees)
Introducing global Standards for IT Incident, Problem, Change, Event Management and Alerting, Service Continuity, Capacity, Configuration and SLA Management to the German Branch
  • conducted GAP Analysis between current mode of operation and global standards (process analysis and process design), as a result defined the future mode of operation
  • process harmonization and automation enabling near- and offshoring, managed services and 3rd party contributions
  • successfully coordinated legal agreements/negotiations with multiple parties and external vendors across several jurisdictions
  • set up IT governance strategy together with Head of IT Risk, Compliance and Legal to ensure compliance with local and global supervisory rules (a.o. BAIT, BaFin, GDPR, KWG and EBA Compliance)
  • successfully aligned different stakeholders, a.o. senior management (German CIO, COO), global domain heads, Data Privacy Officer, worker’s council and employees of the German IT Organization
  • authored and presented strategic papers to the Management Boards of several financial institutions
10/2014 - 10/2021
Editor and Lector
Freelancer (Internet and Information Technology, 1000-5000 employees)
Authored and lectured papers on Change and Transformation.
10/2014 - 10/2021
Training Supervisor and Coach
Freelancer (Internet and Information Technology, >10.000 employees)
Training Supervisor and Coach for Transformation and Strategy.
06/2019 - 06/2020
Program / PMO Manager – Chief Transformation Office Banking, Automation and Innovation
International Tier-1Bank (Banks and financial services)
  • responsible for the supervision of process harmonization and automation measures with a focus on banking
  • successfully coordinated the overall project lifecycle including business analysis, conception, development, test, go-live, and post-go-live support
  • supported the overall program management of ‘Automation and Innovation’
02/2018 - 07/2019
Business Analyst – Full Policy Compliance and IT Integration
International Transaction Bank (Banks and financial services, 500-1000 employees)
  • analyzed the IT infrastructure (applications, data, technologies, platforms, processes, roles, interdependencies)
  • planned new software releases and coordinated migration activities
  • tracked change und incident management
  • planned application migration
  • conceptualized Infrastructure rollout
  • set up a test lab for the validation of technical changes
Transformation of Business Continuity Compliance (BCM)
  • compared the business continuity management guidelines between two banks, including technical gap analysis
  • built up a transition roadmap
  • set up a test lab for the validation of technical changes
  • successfully coordinated clients and stakeholders
  • reduced the necessary hardware by 50%
Application Migration
Analysis, Vendor & Compliance Onboarding, Application Migration Management of the following applications:
  •  
  • Keepass
  • CISCO Webex/Skype for Business
  • Xitaro Workstation (Boerse Stuttgart)
  • WSS Online Plus (Deutsche Boerse Market Data Services)
  • Creation Online, Billing Portal, Xact, Vestima Prime (Clearstream, Deutsche Boerse)
  • Eurex Securities (Euroclear)
  • Sparx Enterprise Architect
02/2018 - 07/2019
Communication and Change Manager – Full Policy Compliance and IT Integration
International Transaction Bank (Banks and financial services, 500-1000 employees)
Communication and Change Manager - Full Policy Compliance und IT Integration
  • re-Integration of a transaction bank into the group
  • set up a communication strategy and governed all change management measures for the successful IT merger
  • created a consistent voice line for the program including logo design, templates and information material for all levels (ExCo, Directors, Section Heads and Employees)
  • realized a proven workshop concept
  • set up transition roadmap
  • created training and information material
  • set up a test lab for the validation of technical changes 
  • instructed test SPOCs on the new IT environment
  • established efficient post go-live support
  • provided training schedules for new users, war rooms, support mailboxes
  • built up and maintained group wide program presence (e.g. Intranet, SharePoint, Confluene, JIRA)
06/2017 - 12/2017
Program / PMO Manager – Groupwide Tool-Implementation “Enterprise Architecture Management”
Insurance Company (Insurance, 1000-5000 employees)
  • created a change strategy and communication plan for Enterprise Architecture Management tool implementation – ARIS and alphabet (more than 15,000 new users groupwide)
  • responsible for successful stakeholder- and change-management
  • key contact person for all questions regarding the roll-out
  • as release manager successfully coordinated the resource planning, set up work packages and timelines for the roll-out in over 40 sections of the group
  • created information material, blogs and newsletters
  • planned major events groupwide with focus on the specific stakeholder needs
  • planned and successfully executed workshops for communication management, change strategy and agile project management
  • tracked and reported progress of the project to the Executive Board – time, budget, resources, scope
  • responsible for the project documentation & quality assurance
  • coordinated the back office:
    • License Management
    • Resource Management
03/2017 - 06/2017
Program / PMO Manager – Data Warehouse / Banking Regulation / BCBS 239
International Infrastructure Bank (Banks and financial services)
  • summarized financial reporting and disclosure requirements
  • supervised the budget and resource planning
  • tracked risk, issues, milestones and benefits
  • responsible for escalation management
  • responsible for internal and external communication streams
  • strong stakeholder management
  • key contact person for client requirements
  • reported to the Executive Board
  • set up change management methodology for the program with clearly defined rules and ownerships
  • responsible for the program quality assurance in accordance with PM guidelines
  • assisted internal and external IT audits
  • supported the operational management incl. scheduling meetings, providing the IT infrastructure and reviewing documents
  • administrated the SharePoint and user authorization
  • coordinated the back office:
    • Procurement and Inventory
    • License management
    • Resource management
    • On and off boardings
    • Room/infrastructure set-up/installation/accounts
03/2016 - 03/2017
Subproject Manager – Cyber Security, Cyber Analytics, Engineering and Solutions
International Tier-1Bank Revenue €30 billion (Banks and financial services, 5000-10.000 employees)
Subprojectmanager – Data Privacy Implementation
Cyber Security – Cyber Analytics, Engineering and Solutions
  • key contact for negotiations with Data Privacy Office, Works Council, sponsors, engineering team and user groups
  • defined and tracked status of work packages
  • monitored all project related activities (risks, issues, milestones, resources, budget, benefit)
  • responsible for escalation management
  • reported to the Executive Board
  • supported internal and external IT audits
  • supervised technical change request
03/2016 - 03/2017
Program / PMO Manager – Cyber Security, Cyber Analytics, Engineering and Solutions
International Tier-1Bank (Banks and financial services, 5000-10.000 employees)
  • supervised the budget and resource planning, incl. all follow-up activities (financial forecasting, head counting, hiring of resources)
  • tracked risk, issues, milestones and benefits
  • responsible for the program quality assurance in accordance with PM guidelines
  • assisted internal and external IT audits and change processes
  • supported the operational management incl. scheduling meetings, providing the IT-infrastructure and reviewing documents
  • administrated the SharePoint and Confluence
Business Analyst – Release Planning
  • release planning:  set up, tracked and reported task status
  • suprevised and planned task status in JAMA/JIRA integration
10/2015 - 04/2016
Business Analyst – Portfolio Management Application Services and Research Systems
International Investment Bank (Banks and financial services, 1000-5000 employees)
  • supported operational management incl. scheduling the launch of new IT software (piloting, release, going live)
  • evaluated business user needs and system functionality
  • documented user specifications
  • provided 1st and 2nd level support
  • coordinated the service release lifecycle
  • executed, monitored and evaluated UAT and SIT functionality
  • consulted the IT archiving and decommission process
  • assisted internal and external IT audits
09/2009 - 04/2010
Participant in the Dual Study Program “Business Informatics”, adidas
adidas AG (Consumer goods and retail, 1000-5000 employees)
Dual Study Program “Business Informatics”
Competence Centre Retail, Global IT
  • updated and monitored databases and purchase orders
  • reported customer data and supported the communication between IT and other areas of the business
  • supported change management in providing IT solutions that are aligned with current business needs and anticipated future IT requirements for retail
  • tested and produced IT tools for POS systems on the European market
  • supported operational management incl. scheduling the launch of new IT software (piloting, release, going live)
  • prearranged and reported team meetings (in English and German)
  • undertook in-service training for IT and teambuilding

Certifications

ISO/IEC 19001:2018 Foundation
ICO
2023
ISO/IEC 19001:2018 Professional
ICO
2023
ISO/IEC 27001:2013 Foundation
ICO
2023
ISO/IEC 27001:2022 Professional
ICO
2023
ISO/IEC 27001:2022 Implementer
TÜV Süd Schweiz
2023
SMS Security Officer according to ISO/IEC 27001:2022
ICO
2023
ISMS Auditor according to ISO/IEC 27001:2022
ICO
2023
Scrum Product Owner
Scrum
2018
Scrum Master
Scrum
2018
COBIT 5
ISACA
2017
Controlling
XPERT Business
2017
COBIT 5
ISACA
2017
Microsoft Office Specialist
Certiport
2016
Prince 2 Foundation
APMG international
2015
Prince 2 Practicioner
APMG international
2015

Local Availability

Open to travel worldwide
worldwide
Profileimage by Anonymous profile, Transformation, Compliance - Strategieberatung und Programmmanagement Transformation and Compliance - Strategy and Programm Management
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