Keywords
Skills
jQuery/Javascript
HTML
CSS
WordPress Implementation/Customization
VBScript
PHP
GitHub
Photoshop/Print/Graphic/Web Design
Computer Networking
PC/Mac Troubleshooting
Copy-writing
Proofreading
Project history
June 2014 - Current
Copper – McKinney, TX
Support Representative / Wordpress Developer
Currently supporting the web-based Project Management Software product, Copper. I respond to info@ email inquiries, log support requests in their Zendesk website, as well as triage requests to their proper department.
- Schedule and Host Application Demos
- Answer E-mails & deliver service and support to end-users
- Identify issues per Client specifications and assign to developers
- Make scheduled call backs to customers where necessary
- Redirect problems to appropriate resource
- Design & Code Front-end of Website using Wordpress
- Regular updates to website
- Diagnose and resolve software issues
- Create documentation and video tutorials for community
January 2015 - Current
Freelance – Bend, OR
Web Developer/Consultant
Currently working on multiple ventures by providing front-end/back-end programming, as well as training and support for their respective products. Work routinely with new clients developing and defining the projects in a full software cycle approach including project budget, schedule, and execution.
- Develop and implement training material for
- Successfully obtain new contracts for work and complete the work exceeding expectations and meeting deadlines.
- Custom CMS development including WordPress
- Work daily with jQuery, HTML/CSS, Media Queries, JavaScript, PHP
- Knowledge and implementation of Google Analytics, Google Webmaster, and basic SEO principles
January 2014 - January 2015
Odesk Corporate - Remote
Client Support Expert
Odesk is a global online work platform where businesses and independent professionals connect and collaborate remotely. As an Odesk representative, I handled customer inquiries, complaints, billing questions and payment extension/service requests. Managed incoming calls, located resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
- Provided client support and technical issue resolution via phone, e-mail and web
- Built rapport and evoked problem details from non-technical and technical customers
- Interacted effectively with customers and internal developers
- Assisted in generating training materials and customer facing documentation.
March 2010 - January 2012
Escalate Media LP
Jr. Software Engineer
Womensforum.com and Escalate are leading online advertising companies encompassing a number of owned and operated websites, an online advertising network and an affiliate network. Worked remotely on a team of 3 developers, coordinating with a project manager to coordinate projects and deadlines. Developed, deployed, maintained and updated client websites, as well as administrated multiple vBulletin based forums.
- Responsible for the design, coding and testing of technical solutions in websites with large client base
- Front-end coding for websites using HTML/CSS/jQuery
- Integrated WordPress and coded themes, created and re-designed WordPress themes
- Worked with standard systems development lifecycle processes and applied methodology effectively on client engagements
- Updated and maintained company and client websites and vBulletin forums
Website Work:
http://www.escalatemedia.com
http://www.escalatenetwork.com
http://www.contractortalk.com
http://www.thatfreebiesite.com
http://www.freecouponalerts.com
April 2004 - October 2005
Cascade Motosports - Bend, OR
E-Media Manager
Built and maintained company website using CSS, HTML and vBulletin CMS. Also managed cash transactions via eBay, eBay stores and PayPal.
October 2002 - January 2005
Sweeney’s Workensport - Bend, OR
E-Media Website Maintenance
Duties included maintaining the company’s website using HTML/CSS code, as well as building and managing the online store and sales e-commerce aspect.
Local Availability
Only available in these countries:
USA
