Prashant Shukla available

Prashant Shukla

Cisco UCCE

available
Profileimage by Prashant Shukla Cisco UCCE from
  • Freelancer in
  • Graduation: B.Sc.
  • Hourly-/Daily rates:
  • Languages: English (Native or Bilingual) | Hindi (Native or Bilingual)
  • Last update: 26.12.2017
KEYWORDS
SKILLS
Cisco IPCC Enterprise
  • ICM Scripting.
  • Configuring agents, skill groups and teams.
  • Configuring Labels for VRU (Voice Response Unit) and IP phones.
  • Configuring Dialed Numbers and Call Types.
  • Configuring Dial Plan. Network VRU’s.
  • Configuring PG explorer, Trunk Groups.
  • Configuring Precision Routing.
  • Troubleshooting Call Routing Issues in contact center solution.
  • Administration of Router, Logger, Database Manager and Admin Workstation.
  • Using HDS for historical reporting.
  • Configuration and Administration of CISCO UCCE Components.  
SIP Proxy Server
  • Configuring SIP Proxy server, routing Sip requests Load balancing.
  • Troubleshooting of Sip issues   
Voice Gateways & VXML Gateways
  • Configuring and troubleshooting issues on Voice gateways and VXML Gateways
  • Configuring Dial peers on both Gateways
  • Configuration of TCL files on VXML gateways
  • Configuration of SIP, MGCP, CUBE functionality, H.323, Codecs, ISDN
  • Configuration of IOS based and Hardware based MTP, Transcoders.
 
Peripheral Gateways
  • Administration and Configuration of Peripheral Gateways
  • Collecting and Analyzing PIM, CTI server, OPC, PGAG logs
  • Troubleshooting PG failure, Fault Tolerance, loss of Data issues.
 
Cisco CTI
  • Troubleshooting CTI client Desktop issues.
  • Worked on CTI pop-up.
  • CTI OS Supervisor and Agent desktop.
  • CTI installation & troubleshooting.
  • Finesse Configuration and troubleshooting.
  • Design validation of call flows and reviewing Cisco ICM call flows.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
  • Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
  • Working on Cisco UCCE, CVP, CUCM, CUSP, CISCO GATEWAYS.
  • Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
  • Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
  • Management of Ingress Gateway, VXML Gateway with SIP protocol.
  • Responsible for weekly backups (UCS) for all data centers.
  • Managing UC & UCCE on UCS environment.
  • Monitoring complete environment through Management suits of Cisco Tools like Cisco Prime.
  • Managing Verint for call recording.
  • Managing Recording Configuration for Verint in Call Manager and Verint I360 application.
  • Cisco CVP and IPCC infrastructure operation management and troubleshooting on call routing. 
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
  • Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
  • Coordinating and with different Service Providers like for Voice trunk connectivity.
  • Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
  • Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
  • Installation, Configuration and troubleshooting of Cisco Unified Call Manager.
  • Responsible for weekly backups (UCS) for all data centers.
  • Managing the operations of UC & UCCE on UCS environment.
  • Monitoring complete environment through Management suits of Cisco Tools like
  • Cisco Unified Prime.
    Real Time Monitoring Tools.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
  • Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager, Unity Connection, Unity Express.
  •  Installation and troubleshooting of Voice gateways (H323, SIP and MGCP) with CUCM.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
  • Handling incidents on remedy tools following ITIL process.
  • Troubleshooting of cluster communication (Intra & Inter cluster).
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
  • Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
PROJECT HISTORY
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
  • Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
  • Coordinating and with different Service Providers like for Voice trunk connectivity.
  • Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
  • Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
  • Installation, Configuration and troubleshooting of Cisco Unified Call Manager.
  • Responsible for weekly backups (UCS) for all data centers.
  • Managing the operations of UC & UCCE on UCS environment.
  • Monitoring complete environment through Management suits of Cisco Tools like
Cisco Unified Prime.
Real Time Monitoring Tools.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
  • Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager, Unity Connection, Unity Express.
  •  Installation and troubleshooting of Voice gateways (H323, SIP and MGCP) with CUCM.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
  • Handling incidents on remedy tools following ITIL process.
  • Troubleshooting of cluster communication (Intra & Inter cluster).
Worked as Network Designer for Voice with T.C.S. on Role of Future Focus InfoTech, Delhi from Apr 2012 to Sept 2012.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
  • Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
TIME AND SPATIAL FLEXIBILITY
yes
GET IN TOUCH

Message:

Sender: