PS

Prashant Shukla

available

Last update: 26.12.2017

Cisco UCCE

Company: future
Graduation: B.Sc.
Hourly-/Daily rates: show
Languages: English (Native or Bilingual) | Hindi (Native or Bilingual)

Skills

Cisco IPCC Enterprise
  • ICM Scripting.
  • Configuring agents, skill groups and teams.
  • Configuring Labels for VRU (Voice Response Unit) and IP phones.
  • Configuring Dialed Numbers and Call Types.
  • Configuring Dial Plan. Network VRU’s.
  • Configuring PG explorer, Trunk Groups.
  • Configuring Precision Routing.
  • Troubleshooting Call Routing Issues in contact center solution.
  • Administration of Router, Logger, Database Manager and Admin Workstation.
  • Using HDS for historical reporting.
  • Configuration and Administration of CISCO UCCE Components.  
SIP Proxy Server
  • Configuring SIP Proxy server, routing Sip requests Load balancing.
  • Troubleshooting of Sip issues   
Voice Gateways & VXML Gateways
  • Configuring and troubleshooting issues on Voice gateways and VXML Gateways
  • Configuring Dial peers on both Gateways
  • Configuration of TCL files on VXML gateways
  • Configuration of SIP, MGCP, CUBE functionality, H.323, Codecs, ISDN
  • Configuration of IOS based and Hardware based MTP, Transcoders.
 
Peripheral Gateways
  • Administration and Configuration of Peripheral Gateways
  • Collecting and Analyzing PIM, CTI server, OPC, PGAG logs
  • Troubleshooting PG failure, Fault Tolerance, loss of Data issues.
 
Cisco CTI
  • Troubleshooting CTI client Desktop issues.
  • Worked on CTI pop-up.
  • CTI OS Supervisor and Agent desktop.
  • CTI installation & troubleshooting.
  • Finesse Configuration and troubleshooting.
  • Design validation of call flows and reviewing Cisco ICM call flows.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
  • Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
  • Working on Cisco UCCE, CVP, CUCM, CUSP, CISCO GATEWAYS.
  • Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
  • Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
  • Management of Ingress Gateway, VXML Gateway with SIP protocol.
  • Responsible for weekly backups (UCS) for all data centers.
  • Managing UC & UCCE on UCS environment.
  • Monitoring complete environment through Management suits of Cisco Tools like Cisco Prime.
  • Managing Verint for call recording.
  • Managing Recording Configuration for Verint in Call Manager and Verint I360 application.
  • Cisco CVP and IPCC infrastructure operation management and troubleshooting on call routing. 
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
  • Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
  • Coordinating and with different Service Providers like for Voice trunk connectivity.
  • Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
  • Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
  • Installation, Configuration and troubleshooting of Cisco Unified Call Manager.
  • Responsible for weekly backups (UCS) for all data centers.
  • Managing the operations of UC & UCCE on UCS environment.
  • Monitoring complete environment through Management suits of Cisco Tools like
  • Cisco Unified Prime.
    Real Time Monitoring Tools.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
  • Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager, Unity Connection, Unity Express.
  •  Installation and troubleshooting of Voice gateways (H323, SIP and MGCP) with CUCM.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
  • Handling incidents on remedy tools following ITIL process.
  • Troubleshooting of cluster communication (Intra & Inter cluster).
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
  • Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.

Project history

  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with local teams for any issues with PRI lines.
  • Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers.
  • Coordinating and with different Service Providers like for Voice trunk connectivity.
  • Responsible for addition of gateways to CVP and creating dial plans on CVP and uploading media files to gateways.
  • Responsible for UCS management and troubleshooting like creation of service profiles, boot policies, ESXi hosts, Creation & Migration of VMs etc.
  • Installation, Configuration and troubleshooting of Cisco Unified Call Manager.
  • Responsible for weekly backups (UCS) for all data centers.
  • Managing the operations of UC & UCCE on UCS environment.
  • Monitoring complete environment through Management suits of Cisco Tools like
Cisco Unified Prime.
Real Time Monitoring Tools.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
  • Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager, Unity Connection, Unity Express.
  •  Installation and troubleshooting of Voice gateways (H323, SIP and MGCP) with CUCM.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.
  • Handling incidents on remedy tools following ITIL process.
  • Troubleshooting of cluster communication (Intra & Inter cluster).
Worked as Network Designer for Voice with T.C.S. on Role of Future Focus InfoTech, Delhi from Apr 2012 to Sept 2012.
  • Responsible for installation, configuration, maintenance and troubleshooting of Cisco Unified Communications Manager Express, and Unity Express.
  • Responsible in creating and modifying the Device Profiles and Extension mobility login in Call manger express servers for users. Voice mail creation for the users in Unity Express.
  • Troubleshooting VoIP related issues like voice quality, media resources, call routing etc and coordinating with service provider for any issues with PRI lines.

Local Availability

Only available in these countries: India
yes
Profileimage by Prashant Shukla Cisco UCCE from Cisco UCCE
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