Precious Angel Bernardo available

Precious Angel Bernardo

Virtual Assistant, Quality Assurance

available
Profileimage by PreciousAngel Bernardo Virtual Assistant, Quality Assurance from
  • Freelancer in
  • Graduation: Bachelor of Science in Business Administration major in Marketing Management
  • Hourly-/Daily rates: not provided
  • Languages: English (Full Professional)
  • Last update: 04.06.2019
KEYWORDS
PROFILE PICTURE
Profileimage by PreciousAngel Bernardo Virtual Assistant, Quality Assurance from
SKILLS
Providing business intelligence, coordinating with clients and different stakeholders, creating dashboards, gathering and analyzing data and leading presentations has been my daily tasks for over 3 years now as a Quality Assurance Supervisor.  Proficient in using Microsoft Excel, Word and PowerPoint presentation and any related tools.. Excited to share my skills with you to help with your business/project. If you want to know more, please don't hesitate to send a message.
PROJECT HISTORY
Teleperformance - Intelenet Global Services Philippines
(November 2015 – Present)
  • Quality Supervisor – Telco Account
    • Manages 8 Quality Analysts
    •  Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
    •  Works closely with the clients on risk compliance and remediation.
    • Manages Quality Analysts daily tasks and productivity.
    • Develop and prepares Quality Analysts to achieve their career goals.
  • Quality Expert – UK Financial Account
    • Spearhead onboarding process for new Quality Analysts.
    • Ensure low variance among all Quality analysts through calibration sessions.
    • Leads client calls and internal and external calibrations sessions.
    • Decision maker for disputes.
    • Works closely with clients on risk compliance and remediation.
    • Point of contact in delegating Quality Analysts tasks and productivity.
    • Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
  • Quality Analyst – UK Financial Account
    • Evaluates transaction monitoring and ensure compliance on client specific requirements.
    • Provides Business insight to Operations and its clients to improve performance and reduce possible risks.
    • Facilitates Quality talk in early life and production teams.
  • Customer Service Representative – UK Financial Account
    • Provides quality customer service by assisting customers in managing their online account.
Results Manila Inc.
(April 2014 – November 2015)
  • Customer Service Representative – Satellite Radio Account
    • Provides quality customer service by assisting customers in managing their satellite radio account.
    • Part of the Account Resolutions team which caters service by making it easier for customers to pay their account balance.
SPI Global
( January 2014 – March 2015)
  • Customer Service Representative – Order Taking Seasonal Account
    • Provides customer service by processing order transaction of customers.
GET IN TOUCH

Message:

Sender: