Keywords
Skills
More than 25 years’ career developed in the areas of consulting, training, technical assistance, customer service, spare parts, quality, internal service in the company, field operations, new businesses development, start-ups projects, business negotiations, business representations for foreign companies, website designer, audiovisual producer & editor, gilmaker for marketing and social midia, prospection of new businesses and opportunities, human resources leadership, fluent native Portuguese language, sales and after sales experience of more than 10 years.
Occupied positions in the automotive industry: training instructor, service and spare parts representative, commercial sub-manager, auditor and consultant.
Occupied positions in the automotive industry: training instructor, service and spare parts representative, commercial sub-manager, auditor and consultant.
Project history
Professional Experience:
2013-2017 DEKRA
Consultant and Auditer
Training consultancies to apply the concepts of the Renault PER4 Excellence Plan, in 10 concessionaires throughout Brazil.
Needs assessment, managerial coaching, individual training, application of motivational and operational techniques.
Audit in aftermarket procedures in funillars of 04 +06 BMW dealers for certification in F & P procedures, structure, service and parts.
Audit as "hidden customer" in 09 AUDI dealers, to verify the procedures of service, service and delivery of vehicles of the brand.
2009-today Commercial Representations
Commercial Representative – Part Time
Commercial representation and technical assistance for companies:
-EmergeEV (electric medium trucks);
-EMI CONTROLS (emission control turbines);
-FIRECO (pneumatic telescopic towers and high pressure motor pumps for firemen and military, police);
-NGNS-INGENIOUS SOLUTIONS (automatic fire detection systems);
-VULCAN UAV (professional rotary wing drones);
-INTEGRATED DYNAMICS (military-police fixed wing VANT);
Representation of complete ARP solutions and equipment for aerial photography and filming, remote sensing equipment and ARP for remote aero-lift missions.
Representation of a Brazilian forest management company, CO2 credits and sale of investment properties in the Amazon to overseas clients.
2008-2008 GrandBrasil Litoral - Santos
After Sales Manager
Responsible for the operational management of all activities related to the technical assistance and customer service of the DEALER.
2007-2008 Districar – Distribuidor veículos Ssangyong & Chana
Consultant & After-Sales manager
Provision of consulting services to the company in the formation and maintenance of complete after-sales department. Translation of technical literature.
2004–2007 E-Quity, Inglaterra
Brazilian Representative
Exclusive representative in Brazil, making the acquisition of investment properties in Brazil to offer in the foreign market.
2002– 2003 Volkswagen do Brasil, Fortaleza Branch Office
Technical Assistance Manager
Performance with the concessionaires to develop technical assistance performance, increase profitability, guarantee, customer satisfaction, billing of the workshop, action plans of 21 VW dealers in the Northeast, also acting as preposto in court hearings.
1998–2002 Alfa Romeo, São Paulo
After Sales Representative
Responsible for training, technical advice, customer service, spare parts and warranty of Alfa Romeo dealers in Brazil.
1995-1998 Fiat Automóveis S.A., São Paulo
After-Sales Consultant
Responsible for the good progress of the Fiat dealers in the region of São Paulo, in the areas of technical assistance, customer service, warranty.
Creation of a project to control the service order in the workshop, generating the Fiat Standards of Attendance.
Appointment of FIAT Assist points.
1993-1995 Peugeot do Brasil S.A., São Paulo
Technical Assistant of After-Sales Department
Acting as support for the implementation of the Peugeot brand in Brazil, working in the areas of appointment of new dealers, training, technical literature, warranty, technical assistance, customer service, tropicalization of vehicles.
Implementation of the Peugeot training center at SENAI.
1992-1993 SIPEC do Brasil, São Paulo, SP
Main Board Assistant
To assist the board in all aspects related to the operation of the Italian company in Brazil, in relation to the relationship with customers, government agencies and headquarters in Italy.
1989-1990 Mercedes-Benz do Brasil S.A., Campinas, SP
Abroad Training Instructor
Responsible for trainee programs (training of new after-sales managers for the MBB dealer network); Seminars for service managers and heads of workshops; Elaboration and application of special programs of presentation of new products of the line of buses and trucks MB, having as target audience: productive, heads of workshop, managers of service and technical consultants.
1985-1988 Volkswagen do Brasil S.A., SBC, SP
Training Instructor
Training Supervisor at Rio de Janeiro
Responsible for seminars for service managers and heads of workshops;
Elaboration and application of special programs for the presentation of new products, targeting: producers, workshop managers, service managers and technical consultants.
Development of didactic material; Advice to other departments; Head of department in Rio;
1983-1985 Sun Electric do Brasil, São Paulo, SP
Training Instructor
Development and application of electronic, pneumatic and mechanical equipment presentation programs for the network of automotive dealers and independent automotive service providers.
1983-1983 IPEN/CNEN, São Paulo, SP
Trainee
Putting into practice the knowledge received in the technical school, working in various departments of production, machining, maintenance and radiology of the unit..
Dados Adicionais - Portuguese, English and Italian fluent;
- notions of Spanish, French and German;
- ease of relationship;
- ability in organization and planning, with objectives;
- willingness to travel;
- participation in various courses, seminars and lectures related to the automotive and aircraft / helicopter techniques in Brazil, France and Argentina, offered by the automaker itself, suppliers, colleges, technical schools and SENAI
- courses in the business area applied by SEBRAE;
- update on electronics and special automotive mechanical devices, based on data obtained in European and American specialized magazines, as well as a private library that includes more than 500 automotive technical books;
- truck driver's license;
- user of software, with basic knowledge in: Office, Open Office, browsers, emails, utilities and many others at the advanced user level.
- several short courses and correspondence in Sebrae - administrative as well as courses in nautical, astronomy, astrophysics, computers, internet among others.
- availability to change country.
2013-2017 DEKRA
Consultant and Auditer
Training consultancies to apply the concepts of the Renault PER4 Excellence Plan, in 10 concessionaires throughout Brazil.
Needs assessment, managerial coaching, individual training, application of motivational and operational techniques.
Audit in aftermarket procedures in funillars of 04 +06 BMW dealers for certification in F & P procedures, structure, service and parts.
Audit as "hidden customer" in 09 AUDI dealers, to verify the procedures of service, service and delivery of vehicles of the brand.
2009-today Commercial Representations
Commercial Representative – Part Time
Commercial representation and technical assistance for companies:
-EmergeEV (electric medium trucks);
-EMI CONTROLS (emission control turbines);
-FIRECO (pneumatic telescopic towers and high pressure motor pumps for firemen and military, police);
-NGNS-INGENIOUS SOLUTIONS (automatic fire detection systems);
-VULCAN UAV (professional rotary wing drones);
-INTEGRATED DYNAMICS (military-police fixed wing VANT);
Representation of complete ARP solutions and equipment for aerial photography and filming, remote sensing equipment and ARP for remote aero-lift missions.
Representation of a Brazilian forest management company, CO2 credits and sale of investment properties in the Amazon to overseas clients.
2008-2008 GrandBrasil Litoral - Santos
After Sales Manager
Responsible for the operational management of all activities related to the technical assistance and customer service of the DEALER.
2007-2008 Districar – Distribuidor veículos Ssangyong & Chana
Consultant & After-Sales manager
Provision of consulting services to the company in the formation and maintenance of complete after-sales department. Translation of technical literature.
2004–2007 E-Quity, Inglaterra
Brazilian Representative
Exclusive representative in Brazil, making the acquisition of investment properties in Brazil to offer in the foreign market.
2002– 2003 Volkswagen do Brasil, Fortaleza Branch Office
Technical Assistance Manager
Performance with the concessionaires to develop technical assistance performance, increase profitability, guarantee, customer satisfaction, billing of the workshop, action plans of 21 VW dealers in the Northeast, also acting as preposto in court hearings.
1998–2002 Alfa Romeo, São Paulo
After Sales Representative
Responsible for training, technical advice, customer service, spare parts and warranty of Alfa Romeo dealers in Brazil.
1995-1998 Fiat Automóveis S.A., São Paulo
After-Sales Consultant
Responsible for the good progress of the Fiat dealers in the region of São Paulo, in the areas of technical assistance, customer service, warranty.
Creation of a project to control the service order in the workshop, generating the Fiat Standards of Attendance.
Appointment of FIAT Assist points.
1993-1995 Peugeot do Brasil S.A., São Paulo
Technical Assistant of After-Sales Department
Acting as support for the implementation of the Peugeot brand in Brazil, working in the areas of appointment of new dealers, training, technical literature, warranty, technical assistance, customer service, tropicalization of vehicles.
Implementation of the Peugeot training center at SENAI.
1992-1993 SIPEC do Brasil, São Paulo, SP
Main Board Assistant
To assist the board in all aspects related to the operation of the Italian company in Brazil, in relation to the relationship with customers, government agencies and headquarters in Italy.
1989-1990 Mercedes-Benz do Brasil S.A., Campinas, SP
Abroad Training Instructor
Responsible for trainee programs (training of new after-sales managers for the MBB dealer network); Seminars for service managers and heads of workshops; Elaboration and application of special programs of presentation of new products of the line of buses and trucks MB, having as target audience: productive, heads of workshop, managers of service and technical consultants.
1985-1988 Volkswagen do Brasil S.A., SBC, SP
Training Instructor
Training Supervisor at Rio de Janeiro
Responsible for seminars for service managers and heads of workshops;
Elaboration and application of special programs for the presentation of new products, targeting: producers, workshop managers, service managers and technical consultants.
Development of didactic material; Advice to other departments; Head of department in Rio;
1983-1985 Sun Electric do Brasil, São Paulo, SP
Training Instructor
Development and application of electronic, pneumatic and mechanical equipment presentation programs for the network of automotive dealers and independent automotive service providers.
1983-1983 IPEN/CNEN, São Paulo, SP
Trainee
Putting into practice the knowledge received in the technical school, working in various departments of production, machining, maintenance and radiology of the unit..
Dados Adicionais - Portuguese, English and Italian fluent;
- notions of Spanish, French and German;
- ease of relationship;
- ability in organization and planning, with objectives;
- willingness to travel;
- participation in various courses, seminars and lectures related to the automotive and aircraft / helicopter techniques in Brazil, France and Argentina, offered by the automaker itself, suppliers, colleges, technical schools and SENAI
- courses in the business area applied by SEBRAE;
- update on electronics and special automotive mechanical devices, based on data obtained in European and American specialized magazines, as well as a private library that includes more than 500 automotive technical books;
- truck driver's license;
- user of software, with basic knowledge in: Office, Open Office, browsers, emails, utilities and many others at the advanced user level.
- several short courses and correspondence in Sebrae - administrative as well as courses in nautical, astronomy, astrophysics, computers, internet among others.
- availability to change country.
Local Availability
Only available in these countries:
Brazil
totally available.
