Jürgen Kasch available

Jürgen Kasch

Change Management Incident Management, Prozesse, Service Delivery Management, Transition, Team Lead

available
Profileimage by Juergen Kasch Change Problem Incident Management, Prozesse, Service Delivery Management, Transition, Team Lead from Friedberg
  • 86316 Friedberg Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: not provided
  • Languages: German (Native or Bilingual) | English (Full Professional) | French (Elementary)
  • Last update: 05.12.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Juergen Kasch Change Problem Incident Management, Prozesse, Service Delivery Management, Transition, Team Lead from Friedberg
SKILLS
bisherige Schwerpunkte:
IT-Administration, 1st/2nd/3rd Level Support, Projekt- und Teilprojektleitung, Projekte Migration, Incident-Management, Service-, Change-/ Release-Management, IT Service Steuerung/ ITIL Prozesse, Konfigurationsmgmt. und Bereitstellungsprozesse

Qualifikationen
Betriebssysteme
Windows, Windows 95, Windows NT, DOS, Windows 3.1x, Windows 98, MS-DOS, Windows 2000, Windows XP, Windows 3.x, Linux, Windows ME, Windows Vista, Windows 7, Windows CE, CP/M, Windows 2003, Eurix
Sprachen
Basic, Ebus-Generator-C, HTML, C++, MS Visual-Basic, SQL, XML, Atlas
Datenbanken
MS-Access, mySQL, DBase, MS-SQL-Server, Informix, FoxPro
DC/Netzwerke
IPX, LAN, Novell, Novell Netware, 3270, DHCP, HTTP, Hub, Internet, WAN, Intranet, POP3, SMTP, DNS, Novell Netware 3.x, Win95, FTP, Firewall, IMAP, ISDN, Router, SPX, Novell Netware 5.x, CISCO Router, DSL, Novell Netware 2.x, Win NT, HBCI, MAPI, NetBEUI, Netbios, Novell Netware 4.x, Switches, WINS, Samba, Winsock

MS Internet Explorer, MS-Office, Crystal reports, MS-Backoffice, Active Directory, PC Anywhere, MS-Exchange, MS-Exchange 5.5, CA Arcserve, Corel Draw, Datev, ITIL, Netscape Navigator, Remedy, MS-Projekt, MS-Visio, Roll-Out, ARIS, Apache, Lotus Notes, StarOffice, Citrix Metaframe, Data Warehouse, MS-Exchange 2000, MS-Exchange 2003, CTI, Exceed, MS SharePoint Portal Server, MS-Internet Information Server, NetInstall, Apache, Apache, Apache, DOCUMENTUM, MS Office 95/97, Peregrine Service Center, Telnet, FNT Command, uCMDB, ServiceNow, BMC Remedy, CMDB

PC, Compaq, HP, RAID, Scanner, Streamer, Modem, Drucker, Siemens
Releases
Audit Management
SAP-CATS, SAP-CS, SAP-SD

NFS, UML, NFS, UML
BUS, Kommunikation
Ethernet, TCP/IP, WLAN, SCSI, Ethernet

Projektmanagement
SoftSkills
Eigenverantwortliches Arbeiten, Einsatzbereitschaft, Gewissenhaftigkeit, Kundenorientierung, Networking, Organisationsfähigkeit, Pädagogische Fähigkeit, Selbstständige Arbeitsweise, Sprachliche Ausdrucksfähigkeit, Teamfähigkeit, Zuverlässig, persönliche Organisation, zeitliche Organisation
Weitere Fhigkeiten
Alphabet planningIT, CMDB, Projektmanagement( , ,), ZOPE CMS, firmeneigene Anwendung für Bereitstellungsprozess, Win7, Windows 2008, BMC ITSM Suite, BMC ITSM Suite (BMC Atrium SSO), C600, eTTS, ARIS Business Publisher, AVB Modellierung, Auffassungsvermögen, Drucker( ,>10,Fortgeschrittener), Führungsfähigkeit, HP Asset Manager, HP OpenView Network Node Manager, Interkulturelle Kompetenz, Kommunikationsfähigkeit, MS Office 2003 Impact / WebImpact (Ticketsystem) MS-Terminalserver Dell Blackberry Englisch fliessend / verhandlungssicher, Nagios, Netcool / OMNIbus, OpenText, HP Service Manager, ServiceNow, Dokumentenmanagementsystem, Organisationsfähigkeit, PMA, Präzisionswerkzeuge, Selbstständige Arbeitsweise, SiteScope, Teamfähigkeit, Zielstrebigkeit
Branchen
Automobilbranche, Bahn, Banken, Dienstleistung, EDV-Dienstleistungen, Einzelhandel, Fahrzeug- und Schienenbau, Finanzdienstleistung, Großhandel, Handelskonzern, Informations Technologie, Logistik, Medien, Medizintechnik, Softwarehaus, Telekommunikation, Verlagswesen, Versicherungen, Werbeagentur, Energieversorgung

Tätigkeiten
Administration, Auswahl, Beratung, Dokumentation, Dokumentenmanagement, DV-Anwendung, DV-Betreuung, DV-Leitung, Einkauf, Führung, Help Desk, Hotline, Implementierung, Installation, Integration, IT Service Management, Konfiguration, Konzeption, Kundenschulung, Migration, Netzadministration, Netzwerkanalyse, Organisation, Outsourcing, Presales, Projektmanagement, Projektplanung,Service Level Management, Change-/ Release Management, Schulung, Service, Support, Systemadministration, Technical Support, Technische-Dokumentation, Teilprojektleitung, Training, Troubleshooting, Web-Design
PROJECT HISTORY
  • 01/2003 - 04/2020

  • all projects - full profile as DOC see link to my homepage
  • 11/2018 - 04/2020

     

    Project management device replacement rollout (Self employed)

    - Definition and update of the project plan
    - Coordination with the various locations worldwide, rollout preparation
    - Coordination and commissioning of internal and external service providers worldwide

    - Tracking of the project plan, if necessary escalation management
    - Tests and quality checks
    - Reporting


     

    Sector:

    Automotive, Information Technology

     

    06/2019 - 11/2019

     

    Service Delivery Support: Preparation and revision of operating manuals (Self employed)

    - Revision of existing operating manuals both technically and formally

    - Coordination with management, operating team and technical specialists

    - Preparation of missing operating manuals

    - Cleanup of data sources

     

    Sector:

    Automotive, Information Technology

     

    4/2018 - 10/2018

    IT Service Manager / Transition Management (Self employed)

    - Transition Management
    - Service Management according to ITIL
    - Conducting Service Review Meetings
    - KPI reporting
    - Review of service designs
    - Coordination and rebuilding of the processes between the client and the internal and external providers

    Sector:

    Automotive, Information Technology

     

    2/2017 - 3/2018

    Project manager + processes + support data protection (Self employed)

    Migration project Datacenter: physical relocation of an in-house data center to an external data center

    Coordination of each team
    Creation, processing and monitoring of the project plan
    Clarification and agreement with internal and external interfaces

    Recording + documentation of previous processes
    Optimization of IT operating processes
    Consulting, design and documentation of the new processes (interim processes for migration and regular operation afterwards)

    Process and tool training: Evaluation of the administration system at the new provider, preparation of training documents, live training and support of the employees on the system. Creation of training material for FNT Command and for the new processes, training and ongoing support of the employees

    Professional support in data protection
    Support of the departments, revision and projects, research
    Collaboration in assessments of processing of personal data
    Coordination with the data protection officer
    Maintenance of documentation


    in additionally: advice and support in the area of FNT Command and updating of CI for CMDB, Administration CMDB (FNT Command, not installing the tool itself), consulting on processes and standards around FNT or the CMDB

    Creation and modification of CIs in the CMDB, training of employees in the use of the CMDB, creation of status reports on CIs/CMDB


     

    Sector:

    Beratungsunternehmen, Dienstleistung

     

    11/2016 - 3/2018

     

    Support Service Delivery Manager + process analysis / -coordination, Incident Manager, Change Manager (Self employed)

    Service Delivery Manager + Process Coordination / Project Management
    - Project management, coordination of subprojects + reporting
    - Detailed conception of existing processes, process analysis + improvements in the field of incident management / change management / problem management
    - Control and monitor ongoing events in incident, change, problem and order management
    - Monitoring and reporting of contract performance and performance
    - Development of concepts, development of decision documents, support of acceptance processes, creation of approvals
    - Customer Communication + Service Level Monitoring
    - Interface to Service Delivery Managers Customer, Operations Team + ext.Provider
    - Preparing and Main Contact for the client in the weekly CAB / Change Advisory Board
    - Service level management and SLA control
    - Regular customer communication, preparation and execution of service review meetings
    - Coordination of change requests to existing services
    - Change Management:

    - Examination of the change request, if necessary clarification with the requester, creation of plans, agreements with the technicians or external contractors regarding the implementation date, technical requirements, resources, possible overlaps with other changes etc., fallback scenario
    - Risk assessment
    - monitoring and coordination during the process, if necessary
    - Handover/acceptance with the client after checking the complete documentation, updating and completion of the associated tickets
    - Incident and Problem Management

    Process reconciliation with the customer to take over new services
    - Regular voting meetings on the structure
    - Revision and review of the service manuals
    - Revision and review of the operating manuals


     

    Sector:

    Finance Information Technology

     

    10/2016 - 12/2016

     

     

    Change Manager (Self employed)

    - Qualification, coordination and planning of changes
    - Monitoring progress and support for the changes
    - Communication with international customers
    - Overarching coordination and interface between internal and external delivery units
    - Assistance in the planning and management of (Emergency) Change Advisory Boards (CAB) nationally and internationally


     

    Sector:

    Energy industry

     

    9/2014 - 10/2016

    Service Delivery Manager + process analysis / -coordination, Asset Manager, Incident Manager, Change Manager, Transition Manager, Team lead (Self employed)

    Company size:
    up to 10000 people


    Departement size:
    up to 40 people

    Service Delivery Manager + Prozess coordination / Project lead
    - Project lead, coordination of subprojects+ reporting
    - Revision of existing processees, process analysis + improvements for Incident Management / Change Management / Problem Management
    - Control and monitoring of ongoing operations in Incident-, Change-, Problem- and Order Management
    - Monitoring and reporting of contract fulfillment and performance
    - Control of (billing-relevant) activities e.g. order management, escalation management, reporting, invoicing
    - Planning + implementation of workshops, development of concepts, development of decision matrix, supervision release processes, initiating of approvals

    - Process and Tool Training: Contract Training, Process Incident/Change/Problem/Asset Management, Tool HP Service Manager, FNT Command: Training of the existing team itself as well as the new employees. Preparation of training documents (PowerPoint or films), training live on site in the subsidiaries and via WebEx

    - Coordination with the Central Service Desk and setup of the internal Service Desk
    - Customer Communication + Service Level Monitoring
    - Interface to Shared Service Center Leaders, Service Delivery Managers on Customer side, Operation team + ext.Provider
    - Teamlead Onsite (various locations), Responsibility for the operation team and execution of daily status calls with the operation team and ext. provider
    - Preparing and main contact for the customer for weekly CAB / Change Advisory Board
    - Service Level Management and SLA monitoring
    - regular customer communication, preparation and lead through of Service Review Meetings
    - coordination of change requirements for exisiting services
    - Change Management:

    - Examination of the change request, if necessary clarification with the requester, creation of plans, agreements with the technicians or external contractors regarding the implementation date, technical requirements, resources, possible overlaps with other changes etc., fallback scenario
    - Risk assessment
    - monitoring and coordination during the process, if necessary
    - Handover/acceptance with the client after checking the complete documentation, updating and completion of the associated tickets

    - Assetmanagement / Lifecyclemanagement

    - creating, check and updating of CI in CMDB, Creation and modification of CIs in the CMDB, checking the data in the CMDB, ensuring data integrity, training employees in handling the CMDB, creating status reports on CIs/CMDB
    - as part of a Daily Call with the operation team also Incident- and Problem management

    Process coordination with the customer for take-over of new services

    - Transition of the Data Center to the new Service Provider
    - Setting up of an additional serviceteams, coordination for all processes (Incident Management, Change Management, Problem Management, Asset Management, IT Security Management, Knowledge Management, Financial Management, Service Level Management, Capacity Management, Availability Manangement, Quality Management, Documentation Management. Service Portfolio Management)
    - regular meetings for implemention of processes
    - Setup of recurring meetings for the different processes
    - Development of Service manuals
    - Development of Operation manuals
    - Onboarding of new employees
    - Training for new employees


    Sector:
    Automotive

    IT environment:
    ARIS, ITIL, Lotus Notes, HP Service Center/Service Manager, Service Now, FNT Command, Sharepoint

     

    9/2013 - 3/2014

    Servicelevelmanager (SLM) / Lifecyclemanagement (Self employed)

    Company size:
    up to 10000 people


    Departement size:
    up to 20 people

    The servicelevel manager is the interface between customer/delivery manager and platform / application services of his customers. He is responsible for implemenation of the OLA. He establishes the OLA, orders the service at the internal and external suppliers, takes care of OLA monitoring and creates the service report for the customer.



    Main duties:

    creating the service orders via the customer tool

    creating the technical forecast

    creating OLA, preparing/adjusting SLA

    preparing OLA for approval

    ordering the service

    activating the provided services

    monitoring the agreed services according to OLA

    supporting troubleshooting

    setting up monitoring

    generating the service report for the customer

    monitoring and cost analysis of the services for internal financial application controlling


    responsibility:
    creating the order
    processing and commercial responsibility for quantative planning

    responsibility for the OLA

    monitoring and implementation of SLA


     

    prerequisites:
    Technical basis for the assumption of responsibility
    good knowledge of ITIL processes

    good knowledge of the SLM process and tools used there

    good knowledge of application architecture
    Comprehensive knowledge for the creation of service documents
    Personal responsibility for care of the assigned applications

    Sector:
    Rail, Logistic

    IT environment:
    ARIS, ITIL, Lotus Notes, Peregrine Service Center, HP Asset Manager, ARIS Business Publisher, AVB Modellierung, OpenText Documentmanagement system

     

    3/2009 - 9/2013

    IT-Projekt-Koordinator- Change-/ Release-Management (Self employed)

    Company size:
    > 50000 people

    Department size:
    up to 20 people

    Responsibility as a key partner for the provision of IT standard components in test, integration and production environments. The projects of departmental IT and sales companies are supported; Personal responsibility for preparation and implementation of training of internal staff as well as support during operation; Implementation, communication and monitoring of the processes provided for this purpose - both nationally and in the international environment / offices around the world (because of my language skills main contact for international users in support;Process and tool training for the deployment process: day seminars / training courses in German and English, preparation of the training concept and training documents, preparation of the test system for the training, coordination of dates and rooms Trainings optionally on site in Munich, for the colleagues in USA/ China/ Japan/ Brazil/ South Africa then via video conference

    Acquisition as an internal service provider the responsibility for providing the necessary components to final implementation of the solutions. The projects will be kept informed of the progress of deliveries up to date. With a tool it is possible to do detailed monitoring and controlling of the desired deployments and guarantee agreed delivery times and corresponding documentation. Part of this activity is both process consulting, analysis and optimization and coordination. Checking the CIs in the CMDB, ensuring data integrity and initiating data corrections

    As part of a migration, extensive software testing, design of test objects, tests, description of test procedures and documentation of results.

    Sector:
    Automotive

    IT environment:
    Alphabet planningIT, ARIS, CMDB, individual software for the provisioning process, intercultural competence, ITIL, MS SharePoint Portal Server, Remedy, BMC ITSM Suite (BMC Atrium SSO)

     

    7/2008 - 9/2008

    Auftragssteuerung IT (Self employed)

     

    - Coordination of IT orders with internal and external suppliers
    - Reporting
    - Ordermanagement in SAP
    - Communication with customers

    Sector:
    Bank, IT-Services, Informations Technology

    IT environment:
    Independent work, personal organization, SAP CATS, SAP CS, SAP SD, time management, ability to work in a team

     

    4/2008 - 6/2008

    Projektassistenz SW-Entwicklung (Self employed)

    Company size:
    > 50000 people

    Departement size:
    up to
    20 people

    Project Assistance / Representation Project Managers / predominantly organizational tasks with strong technical background in the field of software development Automotive

     

    - Project Plan Care

    - Get interns

    - Support diploma

    - Project Communications

    -> Protocols

    -> Presentations

    - Budget

    -> Controlling

    -> Specifications


    Sector:
    Automotive, software company

    IT environment:
    Communication skills, MS Office, MS Project, project management, precision tools, ability to work in a team, organizational skills

     

    11/2007 - 12/2007

    Prozessdokumentation in ARIS (Self employed)

    Company size:
    > 50000 people

    Departement size:
    up to
    200 people

    Process documentation in ARIS, transfer draft records from Alphabet planningIT + check & revision of exisiting processes

    Sector:
    Automotive

    IT environment:
    Alphabet planningIT, ARIS, rapid learning ability, good communication skills, Lotus Notes, UML

     

    8/2007 - 10/2007

    Anforderungs- und Prozeßanalyse (Self employed)

    Company size:
    Up to
    10000 people

    Preparation for the introduction of a new software for the internal help desk:

    - Process analysis within the company

    - Process development and optimization (Incident, Problem and Change Management)

    - Process documentation / UML

    - Requirements analysis to the software manufacturers

    - Integration of the collected data and preparation of functional specifications

    Sector:
    Media

    IT environment:
    fast learning ability, independent work, English, MS-Projekt, MS-Visio, Peregrine Service Center, UML

     

    5/2007 - 8/2007

    Projekt Management Office / Support (Self employed)

    Company size:
    Up to
    50000 people

    Support Project Management Office
    Monitoring and coordination of internal IT-Service-providers. Projectmanagement assistance für process documentation, presentations, memos, reports on basis of Excel-, Access-, Powerpoint, Mail, specification sheets, Service agreements – Design and implementation of tools for automated reporting (Excel, Business Objects/Crystal Reports). Support Project and Communication (IT service management - Preparation of monthly reporting - Preparation of regular meetings with departments and internal service providers) - ITIL know-how-

    Analysis of existing processes in the company, set-up and implementation of ITIL processes, monitoring of sub-projects, support the Project leader and independent sub-project management, process coaching, setting up a unified IT reporting in the company, setting up of SLA, including cost statements

    Sector:
    Automotive

    IT-Environment:
    Audit Management, Crystal reports, Data Warehouse, DOCUMENTUM, intercultural competence, ITIL, MS-Projekt, Ability to communicate and organize, Peregrine Service Center, Projectmanagement, Ability to work in a team, Team leading skills

     

    6/2006 - 1/2007

    WAN-Monitoring 1st Level (Provider) (Self employed)

    Company size:
    up to 10000 people
     

    - acive network monitoring WAN of customer networks (PMA Netcool/OMNIbus, Nagios, SiteScope, HP OpenView Network Node Manager)
    - Portconfiguration switches
    - control of routers and switches

    - analysis of logs and status messages of the routers
    - dectect and solve problems with routers + switches as well as DNS, DHCP, FTP and HTTP
    - first checks in case of problems and forwarding to 2nd level via ticket system (eTTS / Remedy)
    - tracking of the tickets eTTS, communication with the customers and internal and external suppliers
    - network plans via MSVisio
    - control of network development for main customers with MS-Projekt

    Sector:
    T
    elecommunication

    IT environment:
    CISCO Router, ISDN, Remedy, Switches, Telnet, HP OpenView Network Node Manager, Nagios, SiteScope, PMA, eTTS, Netcool / OMNIbus

     

    0/2005 - 2/2006

    UHD - ServiceLine / Assistant and Support (Self employed)

    Company size:
    up to
    10000 people

    Function :

    The ServiceLine is first point of contact in all matters of support requests via telephone or email.

     

    requisitions:
    -user support to solve their problems

    -coordination of incidents with internal and external instances

    -time shifted work (service hours from 07:00am to 09:00pm)

    Incident management of C/S platforms on basis W2k,/XP network and current applications (internal developments of the company, of the department and standard applications)

     

    additional technical support e.g. printer mappings, data restore, translation of documentations and manuals to English


    expected skill: System engineer:
    -excellent  telephone behaviour
    -experience in Windows administration Client/Server (Win2K and XP)
    -experience in installation (Software installation, Software paketing / - Integration)
    -good knowledge TCP/IP and C/S- environments
    -personal responsibility
    -fluent in written and spoken English
    -basic knowledge of administration tools under XP
    -good know how of networks

    Experience in Microsoft Cluster and Veritas Volume Management

    IT skills (Must Have):
    English, PC,TCP/IP, Windows 2000,Windows XP

    Sector:
    Bank, Financial Services

     

    3/2004 - 4/2004

    WebDesign (Self employed)

     

    (Retail food)

    Setup of a website for a retail store, starting with conception (content and design), technical implementation (programming and optimisation for search engines), website marketing (registration at search engines and catalogues, linking to other relevant sites)

    Sector:
    retail

     

     

     

    3/2004 - 9/2005

    Network administrator and Teilproject management (Self employed)

     

    (Printing shop)
    external Full service IT (1st/2nd/3rd Level Support), self dependent design and improvement of the network, (W9x / NT / W2K / XP/ printer/ Hubs & swiches /...)

    Setup + Administration LAN,
    Planning, Organisation, Control
    Setup of servers and workstations
    Monitoring of Security Patches and Updates etc.
    Maintenance controlling entire Hard- u. Software IT
    Training + support for the employees

    Sector:
    Media

    IT environment:
    DHCP, DNS, DSL, Printer, FTP, Hub, LAN, MS Internet Explorer, MS-DOS, MS-Office, Modem, PC, PC Anywhere, POP3, SMTP, TCP/IP, Win NT, Windows 2000, Windows NT, Windows XP

     

    2004 - current

    IT-Support (Self employed)

     

    (Service)
    Network support

    Sector:
    medical technology

    IT environment:
    DHCP, DSL, Printer, LAN, MS-Office, PC, POP3, SMTP, TCP/IP, Windows 2000, Windows XP

     

    2004 - current

    IT-Support / Network administrator (Self employed)

     

    (agency)
    external Full service IT:

    Network support (W9x / NT / W2K / XP/ Printer/ Hubs & swiches /...)
    (1st/2nd/3rd Level Support)
    Maintenance and development of scripts for Backup & Restore
    License management
    Planning and development of the network
    Installation of entire hard- u. software (Server + Workstations)
    Maintenance and control of Security (Virus scanner, access control)
    Training
    Maintenance of the telephone system
    local programming (Scripts and reports)
    Documentation

    Sector:
    Services

    IT environment:
    Compaq, Crystal reports, DHCP, DNS, DSL, Printer, Ethernet, Firewall, Hub, ISDN, Internet, Intranet, LAN, MS-Exchange 2003, MS-Office, PC, POP3, Streamer, TCP/IP, Win NT, Windows, Windows 2000, Windows 2003, Windows NT, Windows XP

     

    12/2003 - current

    IT-Support (Self employed)

     

    (environmental technology)
    external Full service IT:

    Network support, Updates etc. (RH Linux-Network)
    Documentation

    Sector:
    Services

    IT environment:
    Apache, DSL, Printer, Ethernet, FTP, Firewall, HTML, HTTP, LAN, Linux, Modem, PC, SMTP

     

    3/2001 - 3/2003

    IT-Support (Self employed)

     

    (broker)
    external Full service IT

    Network support (W9x / NT / Notebooks W2K)
    Software installations + Updates
    Installation and Maintenance Printer
    RAS
    Security (Antivirus / Access control)

    Sector:
    Financial services Insurances

    IT environment:
    DBase, DNS, Datev, Printer, Ethernet, LAN, MS-Backoffice, MS-Office, Modem, PC, PC Anywhere, POP3, SCSI, SMTP, Win NT, Windows NT

     

    2001 - current

    external Networkadmin (Self employed)

     

    (Textile wholesale and retail)
    external Full service IT, self dependent Design and Improvement of the Network

    Network support (W9x / NT / Notebooks W2K/ Printer/ Hubs & swiches /...)
    Updates and Maintenance of Datev
    RAS
    Training + Support for employees
    Security (Antivirus / Access control)

    Sector:
    Retail, Wholesale

    IT environment:
    Datev, DHCP, DOS, Printer, Ethernet, HTML, HTTP, Hub, Internet, ISDN, LAN, Modem, MS Internet Explorer, MS-Backoffice, MS-Exchange 2003, MS-Office, NetInstall, PC, PC Anywhere, Streamer, TCP/IP, Win NT, Windows 2003, Windows NT, Windows XP

     

    2000 - 2002

    external Networkadmin (Self employed)

     

    (vehicle construction)
    external Full service IT, self dependent Design and Improvement of the network, coordination with other subsidiaries and Datev

    1st/2nd/3rd Level Support + Training for employees
    Seup and development of the Network incl. RAS
    Setup of the email systems
    Network support (W9x / NT / Notebooks W2k / Printer/ Hubs & swiches /...)
    Updates and Maintenance for the Datev-System
    Setup and Maintenance of the website
    Security (Antivirus / Access control)

    Sector:
    vehicle construction

    IT environment:
    Compaq, DHCP, DNS, DOS, DSL, Datev, Printer, Ethernet, FTP, Firewall, HTML, HTTP, ISDN, Internet, LAN, MS-Backoffice, MS-DOS, MS-Office, Modem, PC, PC Anywhere, POP3, SMTP, Siemens, TCP/IP, Win NT, Windows 98, Windows NT

     

    9/1996 - 3/2003

    Network administrator / Sub project management and Project management (Employed)

    Firmengröße:
    Bis 10000 Personen

    (agency)
    LAN/WAN-Administration (Network management WAN/LAN, RAS, Server)
    Coordination IT of the German subsidiary with headquarter in USA
    1st/2nd/3rd Level Support other European subsidiaries
    Software programming, -selection and purchase
    Administration LAN- Network, Win NT /2k and Novell 5.1
    Maintenance and development of scripts for Backup & Restore, Development
    Documentation
    IT purchase, License management
    Administration Exchange - Servers
    Planning and development of the network
    Planning, Organisation, control
    Installation of entire hard- u. software (Server + Workstations)
    Maintenance and control of Security (Virus scanner, access control)
    User support + Training
    Maintenance of the telephone system
    local programming(Scripts and reports)
    Project management / sub project management

    Migration / Roll-Out
    Setup and Maintenance of a website
    Setup and Maintenance document management system
    coordination with headquarter in USA
    Project management Migration W9x
    Project management locale invoice programming
    Responsibility for other employees
    sub project management: Integration of a new network after company take-over
    Language: mostly English, written as well as oral

    Sector:
    Service agency, retail, media, publishing

    IT environment:
    3270, Apache, Compaq, Corel Draw, Crystal reports, DBase, DHCP, DNS, DOS, DSL, Printer, Ethernet, FTP, Firewall, FoxPro, HTML, HTTP, Hub, IMAP, IPX, ISDN, Internet, Intranet, LAN, Linux, MAPI, MS Internet Explorer, MS Visual-Basic, MS-Access, MS-Backoffice, MS-DOS, MS-Exchange, MS-Exchange 5.5, MS-Office, Modem, NFS, NetBEUI, Netbios, Netscape Navigator, Novell, Novell Netware 3.x, Novell Netware 5.x, PC, PC Anywhere, POP3, Roll-Out, Router, SCSI, SMTP, SPX, SQL, Samba, Streamer, TCP/IP, WINS, Win NT, Win95, Windows, Windows 2000, Windows 3.1x, Windows 3.x, Windows 95, Windows 98, Windows NT, Windows XP, Winsock

     

    8/1995 - 6/1996

    System/Network admin (Employed)

    Firmengröße:
    Bis 50 Personen

    (Retail, Wholesale food)
    network administrator, single-handed implementation of abstract targets from the management:

    Software programming, -selection,- purchase and installation
    Administration LAN, Win and Novell
    Maintenance and development of scripts for Backup & Restore,
    Installation and Maintenance Printer
    Planning and development of the network
    Installation + Update entire Hard- u. Software (Server + Workstations)
    Maintenance and control of Security (Virus scanner, access control)
    1st/2nd/3rd Level Support + Training

    Sector:
    Retail, Wholesale

    IT environment:
    Printer, HP, MS Office 95/97, Modem, Novell Netware, Windows

     

    1995 - 1995

    IT-asistant (Self employed)

     

    (advertising agency)

    From the local AS-400 data was exported on daily basis, where I programmed then several different reports in Excel and Crystal Reports then

    Sector:
    advertising agency

    IT environment:
    Crystal reports, MS Office 95/97

     

    1989 - 3/1993

    System-/ Network admin / Programming, Network administration, Support (Employed)

    Firmengröße:
    Bis 50 Personen

    (IT-supply wholesale- and retail)
    Software Programming (internal development network ERP/MIS in C ++ with interfaces to external software e.g. accounting), Software programming, -selection,- purchase and installation
    Administration LAN- Network, Win and Novell
    Maintenance and development of scripts for Backup & Restore
    IT purchase, License management
    Planning and development of the network
    Programming
    Documentation
    Installation of entire hard- u. software (Server + Workstations)
    1st/2nd/3rd Level Support + Training

    Sector:
    Retail, Wholesale

    IT environment:
    DOS, Printer, Ebus-Generator-C, Ethernet, LAN, MS-Access, MS-Backoffice, MS-DOS, Modem, NetBEUI, Netbios, Novell, Novell Netware, Novell Netware 2.x, PC, SPX, Streamer, Windows, Windows 3.1x, Windows 3.x


     


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Englisch fliessend Wort und Schrift
selbständig mit eigener GmbH seit 2003
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