Agile Transformation Coach and Trainer available

Agile Transformation Coach and Trainer

available
Profileimage by Anonymous profile, Agile Transformation Coach und Trainer
  • 22607 Hamburg Freelancer in
  • Graduation: University graduate in Economics and Business Administration
  • Hourly-/Daily rates: not provided
    auf Anfrage, verhandelbar abhängig von Projektumfang und Einsatzort
  • Languages: German (Native or Bilingual) | English (Full Professional)
  • Last update: 04.11.2019
KEYWORDS
PROFILE PICTURE
Profileimage by Anonymous profile, Agile Transformation Coach und Trainer
SKILLS
Background
  • University graduate in Economics and Business Administration
  • Management experience [16 years]
  • Agile Coaching [10 years]
  • Organisational and cultural change [9 years]
  • Project management [20 years]
  • Budgetary responsibilities for up to 2.8 million EUR p.a.
  • Software development and process change with focus on business intelligence tools and methods [18 years]
  • IT and process consulting for, among others, retail and mailorder, logistics, financial services [4 years]
  • International project work with a focus on Europe [6 years]
Skills
  • Culture Change
  • Agile, Scrum (PSM I), Kanban
  • Lean Management / Kaizen
  • Projektmanagement
  • (Großgruppen-)Moderation
  • Training design and delivery
  • Conflict resolution / mediation
  • Design Thinking
  • Decision Support
  • Business Intelligence
  • Event / conference organisation
Successes
  • New mission statement: Bottom-up-development with 7,000 employees in 26 countries
  • Agile Transformation: Reduced programming lead time of customer interfaces by 60% through agile product development
  • Leadership: Reformed annual management conference: "Moving away from classical management lecture towards an open dialogue at eye level" => excellent feedback from participants
  • Advanced Analytics: +10 % result through machine-learning pilot project

Goals
  • Make digital change economically meaningful and humane
  • Turn positive experiences into good habits
  • Empower people to be more effective and adaptable
REFERENCES
  • 01/2018 - 05/2018

    • financial services
    • 5000-10.000 employees
    • Banks and financial services
  • Coach / facilitator NewWork@HR
  • Tasks:
    • Clarification of objectives and project setup for the development of a modern working environment in the HR department that promotes teamwork, communication, agility and creativity.
    • Coaching and consulting of the project team consisting of HR management, works council and human resources development
    Successes:
    • Project goal agreed with key stakeholders to guide action
    • user-centered approach established

  • 05/2017 - 12/2018

    • financial services
    • 5000-10.000 employees
    • Banks and financial services
  • Coach / Facilitator Agile Transformation “Cultural Journey”
  • Tasks:
    • Development of the value-oriented mission statement
    • Design and facilitation of intercultural workshops (bottom-up for more relevance and effectiveness)
    • Design and planning of transformation measures
    • Coordination of the interdisciplinary project team (18 employees and consultants, 44 multipliers from 26 countries)
    • Reported to: CEO

    Successes:
    • Transformation of the business model: e.g. voluntary waiver of portions of the debt collection fee in order to unburden the debtors becomes possible through a lean, cost-effective organisation
    • 7,000 employees in 26 countries (Europe, USA, Canada) actively integrated into the mission statement development (involvement rate of ~ 70%, “Make Every Employee an Ambassador for Cultural Change”)
    • Transformation started in all 26 countries
      • 20 FTE for the next 2 years made available for multipliers (“Culture Companions”)
      • International innovation initiative: 263 ideas submitted for the realisation of the mission statement; development of an app which makes it easier for the debtors to settle the outstanding payment claims; initial application development on an internationally-staffed team
      • Networking of the international multipliers established

  • 01/2012 - 04/2017

    • financial services
    • 1000-5000 employees
    • Banks and financial services
  • Coach / Facilitator of Leadership Development
  • Tasks:
    • Development of a mission statement for the “Germany B2C” division with 1,300 employees at 7 locations
    • Design, organisation and facilitation of annual management workshops with (approx. 100 participants)
    • Organisation of the annual employee survey called “Pulse Check” with 1,300 participants
    • Integration of the division's employees into the cultural transformation initiative of the parent company
    • Reported to: Managing Director of “Germany B2C” division

    Successes:
    • 45 team leaders and employees trained in agile product development
    • Lead time of the programming of customer interfaces reduced by 60%
    • Release cycles reduced from 3 months to 2 weeks (project “Redevelopment of the Customer Portal” project)
    • Focus on value-adding themes increased to 80 % (in the Analysis & Controlling Division with approx. 40 employees)
    • Annual management conference reformed
      • Management seeks proximity to the employees: "Moving away from classical management lecture towards an open dialogue at eye level"
      • Excellent feedback from the participants
      • Monthly collegial consultation on agile practices (especially Kanban and Scrum) established

  • 10/2011 - 12/2018

    • financial servives
    • 1000-5000 employees
    • Banks and financial services
  • Head of Business Intelligence Competency Centre (BICC)
  • Tasks:
    • Decision making support through relevant business intelligence tools and methods from the team level to the top management level including design, software development and process change
    • Development of the Business Intelligence Competency Centres (BICC) organisational structures and procedures
    • Personnel responsibilities for two developers
    • Technical management of 15 employees (system architects, database and frontend developers, system administrators)
    • Coordination of service providers and software suppliers
    • Development of the BI strategy
    • Functional responsibilities for the company-wide analytical and reporting platform as well as the data warehouse with 200 users
    • Consulting on the build-up of the required staff in relevant functional areas (e.g. IT, controlling, sales)
    • Consulting on the set-up of the international “Centre of Analytics” and the development of an international “Analytical Platform” for data science applications
    • Reported to: Division Director of Analysis and Controlling
        
    Successes:
    • +10 % revenue through first, fully-automated forecast system for the individual debtor-specific selection of the best next debt collection action (dunning letter, outbound call, field service visit, court proceedings, compulsory debt enforcement measures, etc.) via analytical models and machine-learning
    • International “Centre of Analytics” introduced (promotes the usage of predictive analytics and machine-based learning as well as data security and data protection at the Group’s companies)
    • Development of the international “Analytical Platform” started (technical infrastructure and tools for predictive analytics and/or machine-learning for usage at all of the group’s companies)
    • “Best IT System” Award for the data warehouse for the internal user satisfaction survey

  • 04/2010 - 09/2011

    • financial services
    • 1000-5000 employees
    • Banks and financial services
  • Project Manager Data Warehouse
  • Tasks:
    • Project management during the initial development of the data warehouse and the introduction of an enterprise-wide reporting tool “MicroStrategy” for the "Germany B2C" division
    • Initiation of the Business Intelligence Competency Centre as an autonomous organisational unit
    • Introduction of “DWH-Wiki” for the documentation of key indicators and reports
    • Introduction of Jira for the requirements and quality management
    • Remote collaboration established through introduction of Webex for user support and online training across multiple locations
    • Advice and support of the DWH-project-team and other stakeholders while adopting an agile project approach
    • Organisation and implementation of user training classes

    Successes:
    • First permanent, cross-functional development team established
    • Data warehouse and reporting tool “MicroStrategy” releasesd into production on time and in budget

  • 01/2006 - 03/2010

    • Management and technology consulting
    • >10.000 employees
    • Internet and Information Technology
  • Management and technology consulting, business development
  • Selected Projects:

    Project Manager of “ERP vendor selection and functional design”
    • Process modelling, functional conception, software selection and proof of concept for the introduction of a new ERP system as well as the optimisation of the project, requirements and risk management in the ERP and the DWH environments at one of the largest international B2B mail-order retailers for office supplies
    Achievements:
    Consistent process orientation of the new software, company-wide requirements profile, transparent selection decision (customer feedback)

    Project Manager: “Redesign of the Sales Information Portal”
    • Development of a web-based sales information portal at an internationally leading specialist for consumer credit; Support in the functional design of the components "master data", "reporting" and "workflow", design of the target process model for partner acquisition and partner support as the preliminary step for workflow management
    Achievements:
    Measurable success of sales activities through versatile standard reports, clear information on product-oriented improvement potentials; transparent partner data; efficient approvals and customer integration through workflow management (customer feedback)

    Project Manager, Consultant: “MIS Project Set-Up”
    • Advisory services to the board of directors and the project manager of a major provider of geriatric care, health care and disability care on the selection of a software vendor and the project approach for the introduction of a management information system
    Achievements: EUR 500,000 savings compared to the solution intended before this consultation
    Consultant, Developer, Trainer: “Financial Cockpit”
    • Design and implementation of a worldwide, interactive financial cockpit based on IBM Cognos TM1 for the executive management and division controllers of a manufacturer of rail vehicles; training of the employees of the customer and the Indian outsourcing partner for system operation
    Achievements: Intuitive, guided navigation through standard reports; guided annotation of reports; automatic, monthly calculation of KPI’s; automatic compilation and emailing of standard reports to target users
      Selected Additional Activities:   Marketing and Sales
    • Whitepaper and press article about ERP systems with solutions specifically designed for mail order businesses; collaboration in international specialist groups for the development of consulting approaches and business cases for business development in the ERP systems field as well as in the retail sector.
    Achievements: +2 million EUR in turnover within two years; reactivation of business relationship with a large mail order group

  • 10/2003 - 12/2005

    • retail
    • >10.000 employees
    • Consumer goods and retail
  • Team Leader International Store and Warehouse Reporting
  • Tasks:
    • Personnel responsibilities for two employees
    • Conceptual design and introduction of an international reporting system for the key indicators of warehousing and store logistics
    • Proof-of-concept of data warehouse and OLAP solutions for the sales controlling
    • Consulting, training and organisational support for the national subsidiaries to optimise store inventory management

    Successes:
    • Specialised and technical bases for the analytical usage of sales receipt data created
    • Prototype of “permanent store inventory” conceived and tested

  • 11/2001 - 09/2003

    • retail
    • >10.000 employees
    • Consumer goods and retail
  • Project Manager International Management Reporting
  • Tasks:
    • Provisional management of the “International Reporting” Division with 10 employees for six months
    • Selection and development of a management information system for the short-term profit & loss statement
    • International introduction of asset accounting in accordance with IAS/IFRS in SAP    

    Successes:
    • Lead time of monthly closing reduced from 7 days to 3 days
    • From 60% to 99% adherence to deadlines and quality of the monthly key figures reported by the national companies

  • 09/1999 - 10/2001

    • Restructuring consulting, insolvency management
    • 10-50 employees
    • Auditing, taxes and law
  • Project Manager restructuring consulting and insolvency management
    • Planning and coordination of emergency measures in financial distress
    • Drafting restructuring and insolvency expert reports
    • Continuation of company during insolvency proceedings
    • Conducting negotiations with financial institutions, suppliers, key customers and investors
    • Coordination of the winding-up/liquidation during insolvency proceedings
    • Design and development of tools for the project management and the integrated corporate planning
    • Selection of job applicants
    • Drafting requirements profiles and selection of software products (e.g. document management system)

TIME AND SPATIAL FLEXIBILITY
  • metropolitan area Hamburg 100 % on site
  • all other regions max. 2-3 days per week on site
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