HCM System Implementation Support available

HCM System Implementation Support

Profileimage by Anonymous profile, HCM System Implementation Support
  • 77407 Richmond Freelancer in
  • Graduation: MBA
  • Hourly-/Daily rates:
  • Languages: English (Full Professional)
  • Last update: 23.08.2019
CV - Mariam Balogun

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HCM System Implementation support

Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Tracked feedback and researched resolutions for common concerns. Provided client support on system operation and troubleshooting.
Recommended data standardization and usage to ensure data integrity.
Evaluated and adopted new technologies to address changing Client needs. Resolved or escalated problem tickets to resolve user issues.
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Provided phone and help-desk support for New and Exciting Participant
Investigated and addressed HCM system issues to enhance usability and improve functionality.
Corrected any data entry error to prevent later issues such as duplication or data degradation.

·         Business requirements documentation
For Basic Requirement Documentation - Requirement Management i have used Excel, google docs or Word Document but for more complex documentation i have used Share-point Content Management system depending on how much documentation is involved and level of complexity, Confluence is an option as well. 

·         Process flow mapping &   Process flow narrative documentation
I have created flow charts using google slides, Microsoft word and Vision for projects in test accounts in Global Project Management and Global Business Strategy and supply chain classes. This was used to provide insight into a process and gain understanding on how to improve process efficiency, it helped to get a clear picture of the processes and ease in identifying areas of improvement needed, communication and documentation. Process narrative documentation can be done with confluence Microsoft. And  using Tableau for Dashboard reporting. 

·         Capture/scribe meeting minutes
My go to steps to capture a meeting in it's entirety is first i have to do my research/gather information or ask for previous minutes on what the meeting subject  matter is, create my minute template, determine the duration of meetings, learn basic info about the attendees. I mostly volunteered to scribe official meetings amongst school official as the president of International Student Organization. 

·         Create/maintain requirements Trace-ability matrix 
This is just a spreadsheet used to ensure that all requirement and changes in requirement are made and fully tested and You can create a RTM using excel and maintain this document by updating when there is a change in requirement. I used this to display the relations between tow values in PM. 

Software – Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, Visio),