Project Manager AGILE PRINCE2 - Senior Consultant ITSM partly available

Project Manager AGILE PRINCE2 - Senior Consultant ITSM

partly available
Profileimage by Anonymous profile, Project Manager AGILE PRINCE2 - Senior Consultant ITSM
  • 44265 Dortmund Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: 120 €/hour 960 €/day
    Details available, travel on top
  • Languages: German (Native or Bilingual) | English (Full Professional)
  • Last update: 10.09.2019
KEYWORDS
PROFILE PICTURE
Profileimage by Anonymous profile, Project Manager AGILE PRINCE2 - Senior Consultant ITSM
SKILLS
Senior Consultant – 
over 20 years of experience in consulting IT clients
Area: IT Project Management, Programme Management, ITSM Processes, Supplier-Contract Management Near Shore, Off Shore, Interim Management, PMO, Release Management, Service Management, Transition Management, Service Operations, large scale SAP Platforms 
Tools – certified knowledge
PRINCE2 AGILE, Practitioner (Scrum / KANBAN methodology), ITIL Foundation, PMP trained, Diploma Organizational Consultant (Focus SAP R3 MM SD), Personal Coach, Business Coach, Mediator in Training (University Wismar, WINGS Feb 2018-2020) – completion
Software: MS Office, Lotus Notes, MS Project, Clarity, Service Now, BMC Remedy, ARIS, HP Quality Centre, SharePoint, Windows, IOS, VISIO 

Sector:IT, various industries

Sites: Germany, Europe, UK, India, HU 

Language:German – native speaker, English, C2 level

Projects:
09/2017 – today Cloud transition Management, ERP landscape across 27 countries, Project: Coordination IT Benchmark, IT Platforms ERP / Analysis ERP/SAP 
5/19 Project Server patching Linux, Windows, Licencing, monitor compliance - define process as for automation, reporting
05/18-12/18 Project Organizational change - Manage, track and support internal organizational change of department across multiple teams, ensure aligned role descriptions and KPI´s, 
09/17-04/18 – Project Manager “Upgrade Project – SAP Solution Manager 7.x” SAP Software Upgrade, HANA Migration
04/2016-08/2017 Implementation ITSM Model and Processes 
      1. Project Manager - EMC Migration / Upgrade of Document Management System in existing ERP landscape, HW/SW, Data, interfacing 26 local markets and Vendor Platform. Service Support migration, knowledge transfer and service transition - Egypt to India
                                 Problem Process Manager – ERP Platform for 26 local markets, Coordination Near Shore (Helpdesk Hungary) Off Shore IBM / Vodafone India, Service Management,   Help Desks Service Continuity - Incident analysis, service quality analysis, sustainable solutions implementation
            2011 and 12/2015 
  1. Benchmark  Analysis – against Peergroup 
01-08 /2015    Interim Problem Management lead der Offshore Teams IBM / Vodafone, India, Noida Pune  - ERP and extended Services 
2009/2011 Project Manager Supplier Management, Improvement Initiatives Global Vendor, Service Continuity

2010-2011 Interim Problem Management lead, teams local, Offshore IBM, India
2009-2011Supplier Manager, Offshore supplier Gloabl supplier
Project – Benchmark IT
  1. Implementation Problem Management Process ERP Platform according to ITIL, design and implement process support model, Near Shore, Offshore, Help Desk, Service Management
  2. Project Manager Global Applications – Service Transition Projects for Vodafone Global (D2, Mannesmann Valourec), Introduction of Service EVO DMS – Archiving SAP SRM-ECC / EVO Implementation Service Support,  software upgrades projects according to defined methodology and quality gates, PMO  Global Applications – Global ERP Platform 
REFERENCES
  • 01/2018 - Present

    • Vodafone Gloabl
    • >10.000 employees
    • Telecommunications
  • Project Manager, Transition Manager Cloud Services
  • 09/2017 – today Cloud transition Management, ERP landscape across 27 countriesProject: Coordination IT Benchmark, IT Platforms ERP / Analysis ERP/SAP – against Peer group 5/19 Project Server patching Linux, Windows, Licencing, monitor compliance - define process as for automation, reporting
    05/18-12/18 Project Organizational change - Manage, track and support internal organizational change of department across multiple teams, ensure aligned role descriptions and KPI´s, analyse and track tasks, track trainings, transformation, documentation until completion, communicate across various teams and senior management
    05/18 – 12/18 Analyse requirements and define User Access Management of SAP HANA DB, ensure SOX AUDIT compliance according to various defined SOX controls, design work flows for various account and role types, align with On /Off Shore teams and help desks, internal teams, drive towards sign off and management approval, manage and track process implementation according required timeline. Monitor quality against defined measures, report towards senior management, manage escalations and approvals
    09/17-04/18 – Project Manager “Upgrade Project – SAP Solution Manager 7.x” SAP Software Upgrade, HANA Migration, Coordination SAP MAX Attention support, Off shore/ Business/ On shore team, plan, track, manage escalations, communicate and report towards senior management on and off shore


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