Languages:
German (Native or Bilingual) | English (Full Professional) | French (Limited professional) | Italian (Limited professional) | Spanish (Full Professional)
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Skills
Teamwork, Business Analytics, Process Improvement, MS Office, SAP, Design Thinking, Workshops, Business Model Canvas, Service Design, User Research, User-Centered Design, Adobe Suite
Project history
01/2018
-
09/2019
INNOVATION CONSULTANT
BYHOURS
BYHOURS, Barcelona, Spain
- Defined personas, managed user research & synthesized insights.
- Worked on storytelling and presented in front of CMO & CTO.
Final outcome: BYHOURS GO, a feature to improve speed of the
booking process.
01/2018
-
09/2019
INNOVATION CONSULTANT
ROCA´S FOUNDATION ¨WE ARE WATER
ROCA´S FOUNDATION ¨WE ARE WATER¨, Barcelona, Spain
- generated insights through user research.
- designed and tested solutions to develop water management.
Final outcome: DROPCOUNT, a gamification designed for tourists to
safe water in Barcelona.
01/2015
-
12/2017
REAL ESTATE ADVISOR
RALF BORCHERS
RALF BORCHERS (Real Estate Agency), Hanover, Germany
Part-time role when studying Business Administration & Economics.
- Consulted clients about real estate & construction loans.
- Oversaw and planned property visits.
01/2012
-
12/2014
FINANCIAL CONSULTANT
TARGOBANK AG
TARGOBANK AG, Hanover, Germany
- Consulted clients about insurances, loans, investments and
traditional bank products & analyzed customer satisfaction data.
Certified financial advisor in bancassurance (2012).
01/2009
-
01/2012
APPRENTICE
POSTBANK AG
POSTBANK AG, Hanover, Germany
Management assistant for dialogue marketing and customer service.
- Developed presentation, communication and product skills
Officially certified by the German Chamber of Industry and Commerce (IHK)