Senior Systems Lead (Messaging & Collaboration), Support Engineer (Microsoft Exchange), Technical Co

Roles and Responsibilities: 1. Communicate with Premier Customers across the globe and troubleshoot issues related to Exchange Server 2000/2003/2007/2010 administration and planning their infrastructure. (Expertise in XADM|XCON| partially XCSI). 2. Working as an L2/L3 Engineer for MS Exchange/Exchange Online and handling cases for Microsoft Premier Customers. 3. Troubleshooting all (Administration| Mail Flow | Client Connectivity) related issues of Exchange 2003,2007,2010,2013. 4. Handling Critical cases to name few: Setup, Disaster Recovery, Datacenter Failover/Switchover, Mailbox migrations, Backup and restore, High Availability, Clusters, Cross -Forest migration, Mail flow related, outlook client connectivity, Auto-Discover, Free busy, Federation Trust, Organization Relationship Etc. 5. Worked with Active Directory Migration tools like ADMT, IOrepl for Exchange and DirSync/AAPPonnect for Exchange Online. 6. Working with Support Escalation Engineers and Escalation engineers to fix all Bugs in the product. 7. Designing and deploying New infrastructure on core technologies build on Windows server 2012 / Windows server 2008 R2 and 2012 domain controllers build up, Exchange server with all different versions. 8. Designing solutions for infrastructure upgrade which includes, upgrading Domain controllers from 2003 to 2008 R2 and 2012, Exchange upgrade from 2003 / 2007 to exchange 2010, 2013,2016 and Office 365. 9. Troubleshooting Hybrid Rich co-existence issues between On-premises and cloud servers. In depth troubleshooting for Office 365 client facing applications. 10. Handled multiple Escalation calls and conducted technical triage's 11. Performing System health checks prior and post migrations. 12. Handle Exchange Server Performance related issues. 13. Worked on Virtual Environment like Hyper-V and VMware. 14. Troubleshooting Complex Exchange Deployment Scenarios. 15. Worked on Crit-sits (Critical Situation) incidents which required topmost priority. 16. Knowledge transfer to client on the newly / migrated setup infrastructure. 17. Worked with Active Directory Migration tools like DirSync(ILM) and Multiple Exchange Platforms like 2003, 2007, 2010 and Office 365. 18. Worked with Multiple Exchange Platforms like 2003, 2007, 2010, 2013 and BPOS/Office 365 W14/W15. 19. Mentor new hires to understand both Processes and Technical to ramp up fast.

Roles and Responsibilities: 1. Worked for Client Microsoft GTSC, providing technical resolution as a Microsoft Support Engineer. 2. Troubleshooting all Administration related issues of Exchange 2003,2007,2010. 3. Handling Critical cases to name few: Setup, DAG, Disaster Recovery, Datacenter Failover/Switchover, Mailbox migrations, Backup and restore, High Availability, Clusters, Cross -Forest migration, etc. for all Professional clients of Microsoft. (Wipro BPO is partner support of Microsoft). 4. Worked with Active Directory Migration tools like ADMT, IOrepl for Exchange and DirSync/AAPPonnect for Exchange Online. 5. Designing and deploying New infrastructure on core technologies build on Windows server 2012 / Windows server 2008 R2 and 2012 domain controllers build up, Exchange server with all different versions. 6. Designing solutions for infrastructure upgrade which includes, upgrading Domain controllers from 2003 to 2008 R2 and 2012, Exchange upgrade from 2003 / 2007 to exchange 2010, 2013,2016 and Office 365. 7. Troubleshooting Hybrid Rich co-existence issues between On-premises and cloud servers. In depth troubleshooting for Office 365 client facing applications. 8. Performing System health checks prior and post migrations. 9. Handle Exchange Server Performance related issues. 10. Worked on Virtual Environment like Hyper-V and VMware. 11. Troubleshooting Complex Exchange Deployment Scenarios. 12. Worked on Crit-sits (Critical Situation) incidents which required topmost priority. 13. Knowledge transfer to client on the newly / migrated setup infrastructure. 14. Worked with Multiple Exchange Platforms like 2003, 2007, 2010, 2013 and BPOS/Office 365 W14/W15. 15. Mentor new hires to understand both Processes and Technical to ramp up fast. 16. Handled multiple Escalation calls and conducted technical triage's. 17. Configuring and troubleshooting Issues with Federation Trusts and Organization Relationships. 18. Migration from on premises messaging servers (all versions) to Office 365. 19. Worked with Active Directory Migration tools like DirSync(ILM) and Multiple Exchange Platforms like 2003, 2007, 2010 and Office 365. 20. Providing on floor support and Technical Assistance to Support Engineers whenever required. 21. Mentored new joiners in the process and cascade Process related and Technical information to them. 22. Reviewing cases and confirming that the troubleshooting is in the right direction, if not then updating the case owner and educate him about the issue.

Roles and Responsibilities: 1. Providing comprehensive technical support in resolving issues and queries related to all D-Link manufactured products, like ADSL/Cable Routers, Switches, Wireless devices, KVM switches and other peripherals 2. Providing high-end technical support for most of the IEEE 802.11 a/b/g and draft N technology wireless devices 3. Preparing detailed case documentation for future reference and maintenance needs. 4. Handling customer escalation issues.

Roles and Responsibilities: 1. Administration of windows 2003 server, Group Account Administration, Administering Active Directory, Managing Active Directory Performance, administering a Security Configuration, Managing of user and group. 2. Trouble shooting Mail issue, Mailbox creation, DL creation, new policy creation, profile issue. 3. Creating users & groups on the Win 2000/2003 Server and assigning appropriate rights & permissions to users, groups & shared resources. 4. Provide accurate and timely technical support to customer through advanced troubleshooting skills. 5. Vendor Management. 6. Monthly MIS report.

Roles and Responsibilities: 1. Providing support to US home users for their computer related Problems. 2. Handling Operating system problems, Hardware problems, application problems, Internet related problems. 3. Creating daily and weekly reports of individual's stats for the entire team and reporting to the team leader.

Roles and Responsibilities: 1. I was the main anchor person in the system study carried out by our engineers in Pondicherry Electricity Department &Studies conducted in major clients (B.S.E.S, M.S.E.B, CESC, NMMC and CIDCO). 2. Power quality analysis based on fuzzy estimation algorithm. 3. Train team of energy specialists to visit the site, review the processes, look over 4. The power distribution, and consult with the employees to learn about their businesses 5. Power usage and needs. 6. Understanding Demand and Consumption on analysis done. 7. Conduct technical training for Site-engineers for projects on Reactive Power Compensation. 8. In depth knowledge of Power Quality. 9. Analysis of harmonics generated within the industrial premises. 10. Generating Report about the survey and analysis done in the client's industrial premises. 11. Erection and Commissioning of APFC (Automatic Power Factor Panels)

Roles and Responsibilities: 1. Worked as a Service engineer for electrical control panels. 2. Learnt in-depth knowledge of techno-functionalities of control systems and control panels.