* Managed multiple accounts/customers/vendors and delivered large programs with team size
100- 200 people and revenues $ 50 million.
* Delivered large transformational programs & Managed Services for clients across the globe.
which include TNT Post, Thames Water, National Grid US & UK
* Key member from the delivery team in driving the RFP/RFQ process
* Preparing & review SOW/WP, estimations, Costing & Scheduling
* Account mining to leverage Change Requests
* Directed the on-boarding of selected vendors by implementing defined processes and best
practices
* Maintained highest operating margin of 49%
* Part of the core team which has initiated last year Next Gen program to reduce cost and
improve productivity through Automation
* Played Advisory role to Client Management on strategic system conversions & integrations
to support client business goals & objectives
* Developed and reviewed back up & disaster recovery procedures & plans
* Driving budgeting process to meet client business plans taking into account the different
businesses in the SAP environment,
* Conceptualized initiatives in the digital space.
* Extensive experience in handling EAPM, Agile, Water Fall, V-Model model projects
* Excellent Client Management, Facilitation and People Management Skills
* Driven Value Up: Initiatives that enable World Class Service Delivery - Quality, Knowledge
Management
* Understanding the requirement of the business and putting forth the requirement gathered,
into a feasibility study in SAP environment leveraging the full potential of the application
* Conducted Program review Board Meetings with the Sponsor
* Involved in Test strategy, Test Plan preparation and review.
* Developed agile awareness in the team and implemented Scrum methodology- Scrum Meetings,
Sprint Planning, Sprint review, Retrospective meeting in one of the projects.
* Monitored the Cost of delivery , Bulge ratio and other parameters to control costs and
ensure maximum savings
* Successfully worked with the preferred vendors of WIPRO to provide both Contract to Hire
profiles as well as the free pool profiles and also was involved in the training plans to
sharpen the saw for the existing resources before placing them in various projects
* Participated in Recruitment drives and headed interview panels
* Engaged in building COE and other practice related activities
* Development of a revenue generating module
* Prepared Master Service Agreements Work Packs/SOW sign off and review the high level
estimates
* Achieved resource and effort optimization while enabling enhanced customer experience by
implementing innovative strategies using multiple levers.
* Prepare and coordinate RFI/RFQ/RFP responses by incorporating design and develop the
solution followed by right estimation techniques and costing models
* Responsible for Client Engagements, Client Presentation, Conduct Due Diligence,
Develop/Propose Solutions, Effort Estimation, Proposal responses and prepare SOW's and
handover projects.
* Developing relationships with Clients, SAP and SAP Product Partners to create strategic
initiatives that maximize growth opportunities
* Work closely with the Sales team and the Account Management team to sell new service
product offerings
* Projects/Programs handled so far:
* National Grid, USA (Energy & Utilities) - E2E Implementation
* Thames Water, UK (Utilities) - E2E Implementation & Support, Developments
* TNT Post, UK (Logistics) - FSCM Implementation & Rollouts
* SC Johnson, USA (Pharma) - Technical & Functional Upgrade
* Pitney Bowes, USA (Manufacturing) - E2E Implementation, Technical & Functional
Upgrade
* Chevron Corp, USA (Oil & Gs) - Developments/Enhancements & Support
* Cable & Wireless (Telecom) - Technical Upgrade & Support
* Sealed Air (Energy) - E2E Implementation, Technical Upgrade, Support
* Johnson & Johnson (Pharma) - Technical Upgrade, Support
* Varian (Pharma) - Support
* Novartis (Pharma) - Global support