MR

M Rakesh

available

Last update: 06.09.2022

Consultant & Implementation Engineer, Lead Administrator, System Administrator, Citirx

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Full Professional)

Skills

Citrix, VMware, Hyper, V, Microsoft Azure, Citrix and VMware, relational databases, XenDesktop 7, NetScaler, VPX, MPX, SDX, Cloud Bridge (SD-WAN), App Sense, App Layering, AWS, MS Azure, Windows 2003, 2008 R2, 2012 R2, IAAS, PAAS, SAAS, SQL, Standard, Clustering, Mirroring, HP blade Server Gen 8, 9 & Gen 10, IBM Servers, programming, data processing, Windows 2016, Azure platform, Citrix Version 7.15 LTSR CU04, Citrix NetScaler VPX 12, Microsoft Azure SQL, Azure, XenDesktop, XenApp, cloud, Hyper -V, Windows 2012 R2, Citrix XD Version 7.15 LTSR, Citrix NetScaler MPX 11.0, SQL Mirroring, ADFS, HP Blade server Gen9, Private Cloud VDI's & Apps, ITIL, Virtual Desktop, Windows Server, operating system, data centre, virtualization, DC, DR, SQL Mirroring Hardware, HP Blade server, Hyper-V, Cloud Bridge - Wan Optimization, Citrix XD Version 7.12, Citrix NetScaler VPX 10.0, Citrix NetScaler SD-Wan, IBM, Version 11.0, Servers, Load balancing, XenServer, XA 7.11, NS Ver, XenApp 6.5, NS MPX-5500, HA, XA 6.5, VMware ESXi-5.5, NS Ver.11, routers, Citrix XenDesktop, Citrix Access Gateway, Citrix Web Interface, Edge sight, Load Manager, Farm management, troubleshooting, Citrix print management, Citrix client, licensing, web interface and server management, Installing, Server Racking, Cable Laying, Tagging, Documentation, Windows, User Rights

Project history

12/2019 - 12/2019
Consultant & Implementation Engineer
Bank of Baroda

Platform Hyper -V , Windows 2012 R2 ( DC & DR sites)

Technology/Software Citrix XD Version 7.13, Citrix NetScaler MPX 11.0 , SQL Mirroring
Hardware HP Blade server Gen9

Apps 19 Apps

01/2018 - 11/2018
Lead Administrator
Wipro Technologies

Responsibilities:

* Provide subject matter expertise in the Citrix portfolio (i.e. XenDesktop, XenApp, NetScaler, etc.).

* Design, implement and maintain virtual application and desktop solutions using Citrix, VMware and
Microsoft technologies.

* Design, implement and maintain multi-tenant VDI solutions that can uphold continuous operations in the
event of a datacentre.

* Assist in the scoping and design of technical solutions for potential customers.

* Assist with day-to-day operations & manage Citrix Environments.

* Maintain Operation Excellence by helping to define and execute daily activities following Citrix best
practices.
* Work with the technical team to maintain SLA's around resolving customer issues.

* Troubleshoot and assess performance issues using common Citrix utilities and/or 3rd party tools when

appropriate.
* Work closely with resources across multiple disciplines to drive customer projects to 100% completion.

* Create and maintain support documentation that will used by engineers while troubleshooting customer
issues.

* Perform customer discoveries and document environment as part of onboarding process.

* Provide technical evaluation and consulting support for enterprise projects.

* Stay up-to-date on emerging cloud and infrastructure technologies.

* Analyse system requirements by interacting with IT and business stakeholders.

* Develop and maintain effective working relations with customers, vendors and stakeholders.

* Assist in the development of operational best practices, procedures and standards.

* Participate in the administration of Cloud Safe's cloud infrastructure, including the resolution of escalated
issues.

* Participate in the technical evaluations of prospective new employees.




* Provide mentorship and knowledge transfer to co-workers.

* Work selflessly to maintain the commitments and vision of the organization, even when such tasks don't
fall within their core responsibilities or areas of expertise.

* Perform all other job-related duties as requested.

Project Maersk oil

Type New Implementation

Role Consultant & Implementation Engineer
Platform Hyper -V, Windows 2012 R2

Technology/Software Citrix XD Version 7.15 LTSR , Citrix NetScaler MPX 11.0 , SQL Mirroring,
SCVMM, Fileservers, ADFS Configuration

Hardware HP Blade server Gen9, Private Cloud
VDI's & Apps 9000 VDI's, 3000 Applications

No. of Users 1500 Concurrent Users

Period Jan 2018 to Dec 2018

09/2017 - 01/2018
Consultant
Main DC

Number of Users 8000
Period Sep 2017 to Jan 2018

Project Prince Pipes
Role Consultant

Platform Hyper-V, Cloud Bridge - Wan Optimization

Technology/Software Citrix XD Version 7.12 , Citrix NetScaler VPX 10.0 ,Citrix NetScaler SD-Wan, SQL
Mirroring
Hardware HP Blade server Gen8

Apps 20 Apps

Number of Users 2k
Main DC 1 Data Centres

Remote DC 5 Data Centres

03/2015 - 01/2018
System Administrator

Responsibilities:

* Leverage Magnify toolsets to create and maintain regular reporting on Citrix environments, including
incident management, service requests, performance metrics, and capacity planning

* Conduct advanced troubleshooting and root-cause analysis for Citrix related issues

* Conduct Citrix environment updates, including security patches and feature enhancement deployments

* On-call engineer outside of standard business hours (weeknights, weekends and public holidays), on a roster.
An on-call allowance is included with the role.

* Preparing change management documentation and present to Change Advisory Board as required

* Highlight Citrix technical solution risks and provide recommendations for improvements and enhancements
to customers

* Conduct duties in a process orientated manner, adhering to ITIL process and procedure

* Implement processes and procedures within the managed services organization to increase the efficiency of
the overall delivery team

* Ensure process and procedure documentation is kept up to date and current

* Communicate effectively with the service delivery function and senior management.

* Troubleshoot day-to-day escalations from L1 Support team.

* Manages clients or their own company Citrix system and its other technologies

* Checking and controlling the server and offering solutions to its problems.




* Supporting and preserving the Virtual Desktop setup, which includes the AppSense and XenDesktop,
XenApp and others.

* Help in organization and management of the business applications.

* Determining the increased cases received by the IT Helpdesk.

* Design and implement platform security.

* Taking part in upgrading and updating the system's applications, installing it with up to date
descriptions.

* Should strengthen the apps, the Windows Server and the principal operating system.

* Providing technical assistance for all servers, desktops and services that apply business.

* Moving ahead to the data centre for configuration and deployment of the virtualization environment as
per client requirement.

* Discuss the Client requirement and implement same as per SLA.

06/2017 - 08/2017
Consultant & Implementation Engineer
Hindalco

Platform Hyper -V , Windows 2012 R2

Technology/Software Citrix XD Version 7.6
Hardware IBM Server

Apps 22 Applications

No.of Users 500 Users
Period Feb 2017 to May 2017



Project Axis Finance
Role Implementation Engineer

Platform Hyper -V , Windows 2012 R2
Technology/Software Citrix XD Version 7.6

Apps 60 Applications

No.of Users 6k Users
Period Nov 2016 to Jan 2017

09/2016 - 10/2016
Implementation Engineer & Support
Bharat Oman Refineries Limited

Project Bharat Oman Refineries Limited
Type Designing / Implementation /Maintenance

Role Implementation Engineer & Support
Platform NetScaler SDX (2)

Technology/Software Version 11.0

Apps 290 Web Servers for Load balancing, 90 Applications Servers
No.of Users 5000 Users

Period Sep 2016 to Oct 2016

02/2016 - 08/2016
Implementation Engineer & Support
Cedar White Trading Company

Project Cedar White Trading Company

Type Implementation & Maintenance

Role Implementation Engineer & Support
Platform XD 7.11 (PVS& MCS), NS VPX, XenServer

Technology/Software XA 7.11, NS Ver.11.0

Apps & VDIs 70 Apps, 90 HSDs & 50 VDIs,
No.of Users 1200 Users

Period Feb 2016 to Aug 2016

03/2015 - 01/2016
Implementation Engineer & Support
Abu Dhabi Investment Council

Project Abu Dhabi Investment Council
Type Implementation & Maintenance

Role Implementation Engineer & Support

Platform XenApp 6.5 ( DC& DR ) NS MPX-5500 With HA, VMware
Technology/Software XA 6.5, VMware ESXi-5.5, NS Ver.11.0

Apps & VDIs 100 HSDs, 20 Apps

No.of Users 5k Users
Period March 2015 to Jan 2016

01/2013 - 03/2015
Implementation Engineer & Support

Project Emaar Hospitality

Type Implementation & Maintenance

Role Implementation Engineer & Support
Platform XenApp 6.5

Technology/Software XA 6.5

Apps 40 Apps
No.of Users 600 Users

Period Jan 2013 to Mar 2015



Project Department of Human Resource - Sharjah

Type Upgrade Project
Role Implementation Engineer & Support

Platform XenApp 6.5

Technology/Software XA 6.5

Apps 20 Apps
No.of Users 300 Users

07/2010 - 03/2015
System Administrator
Global Services

Responsibilities:

* Provides overall technical responsibility for applications with in-depth knowledge of a wide variety of
communications hardware and software.

* Designs, installs, maintains and documents infrastructure including servers, routers, hubs and wiring.

* Oversees network/computer resources and installation of new equipment.

* Administers the testing and analysis of all components of network facilities to ensure operational status.

* Responsible for and supports a variety of Mt. Auburn's based applications. Provides site design and client
support, including Citrix support under Microsoft Server Operating Systems.

* Analyses systems or applications testing and production problems; takes corrective action to reduce system
failure; implements new system or applications software and modifications efficiently.

* Tests new or modified software; analyses test results.

* Maintains technical data on state-of-the-art systems or applications software and computer equipment;
applies knowledge as applicable, in making recommendations to management and/or users for new systems
or modifications to existing systems. Provides or assures that technical guidance and resources are
available.

* Researches, evaluates and recommends changes in hardware, software, data communications, and
techniques that contribute to more effective automated systems capabilities.

* Develops and administers data processing disaster recovery and/or security systems and procedures. *
Serves as team member in the development and implementation of complex computer system projects.

* Works with IT management to prepares project prioritization, project tracking and resource allocation.

* Level III escalation support.

* Maintain and Enhance the existing Citrix XenDesktop, Xenapp and Netscaler environment.

* Work on and provide design input on upcoming Citrix redesign.

* Other work as required by the Windows Infrastructure team.
* Oversee and update assigned support service requests.

* Handle daily technical support activities on desktop support, data network and server management.

07/2010 - 07/2011
Implementation Engineer & Support
Stanford Marine Group

Project Stanford Marine Group

Type Implementation & Maintenance
Role Implementation Engineer & Support

Platform XenApp 6.5
Technology/Software XA 6.5

Apps 10 Apps

No.of Users 1000 Users

Period July 2010 to July 2011

Local Availability

Only available in these countries: India
Depending on Requirement am avaiable to travel.
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