Technician, Quality Control Manager, Service Manager available

Technician, Quality Control Manager, Service Manager

available
Profileimage by Anonymous profile, Technician, Quality Control Manager, Service Manager
  • Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates: not provided
  • Languages: English (Full Professional)
  • Last update: 21.01.2020
KEYWORDS
ATTACHMENTS
CV - Majid Korat

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SKILLS
Full experience in service industry around 20 years worked as service manager in IT/mobile industry 
Technical person 
expert in customer care/support
PROJECT HISTORY
  • 01/2011 - 12/2019

    • VISTA ( HAMI )
  • Service Manager
  • Company Profile: Authorized service provider for Asus and other brand like Huawei


    Tasks:

    * Set up and Establishment of High Quality workshop and help desk and call center agreed by
    vendors
    * Effectively manages team members, including technicians and advisors, to ensure team
    objectives and sales goals are being carried out
    * Technical Support to Supervisors
    * In charge of leading, motivating and developing of service team
    * Heading Customer Service Dept
    * Managing Key Performance Indicators (KPI) to Achieve Maximum Customer Satisfaction
    * In charge of selection and hiring of qualified service staff
    * Increasing revenue and maintaining high quality service to clients




    * Performance management of employees
    * Expansion of service network
    * Direct connection with brands head offices for trainings, parts ordering, etc
    * Resolves service desk problems and improves current service desk methods to increase
    productivity and customer service
    * Monitors service issues and client complaints to define patterns and work to lessen those
    recurring issues
    * Stay up to date on industry standards and any new innovations, materials, tools and/or
    processes that can benefit the company

  • 01/2010 - 01/2011

    • SAZGAR
  • Quality Control Manager
  • Company Profile: Authorized service provider for Asus and other brand

    Tasks:

    * Building a Quality control section in SAZGAR
    * Training the team to increase abilities
    * Proving solution to decrease second return
    * Managing key Performance indicators (KPI)
    * Supervising inspectors, technicians, and other staff members and providing guidance

  • 01/2001 - 12/2009

    • ALMASA MIDDLE EAST(VISTA)
  • Technician
  • Company Profile: Authorized service provider for Asus and other brand

    Tasks:

    * Test and repair all Asus product on that time like ODD, MB, VGA, ...
    * Arranging team for repairing Asus first notebooks in the market
    * Provide training to team
    * Managing the workshop and technical team to achieve best performance

  • 01/1997 - 12/2000

    • SAMA Computer
  • Technician and Network Specialist
  • Company Profile: Company Active in Sales/Service Desktop computers and agreement with government
    Companies for after sales service

    Tasks:

    * Assembling Desktop computers
    * Troubleshooting
    * On-site service for Hardware issues
    * Providing solution for big government companies for networking solution

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