Profileimage by Neil Paolo Business Owner / Operator, Sr. Desktop Engineer, Service Engineer from QuezonCity

Neil Paolo

available

Last update: 05.02.2020

Business Owner / Operator, Sr. Desktop Engineer, Service Engineer

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Full Professional)

Skills

Freelance IT Support Engineer                                                                                 
January 2017  – Present

Sta. Clara Sto. Tomas Batangas                                                                                                                                                                                                                                          
  • Diagnosed malfunctioning machines to determine issue and repair accordingly.
  • Supported mobile devices, including iPads, iPhones, Android phones and tablets.Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely.
  • Conducted online research and worked through problems to resolve issues.
  • Established customer/caller relations using excellent communication & interpersonal skills.
  • Supported security related issue with successful virus detection and removal.
  • Educated end users in basic PC maintenance including antivirus software other preventive maintenance.
Business Owner / Operator       
  • Brainstorming marketing ideas and implementing them on my own or with help of family members and friends.
  • Maintain accurate customer accounts in the company computer system by keeping track of data, personnel information.
  • Interact with new customers and build relationships for returning customers.
  • Maintain clean and orderly the store.
World Bank Singapore (Vendor EPS Consultants Pte Ltd )            
February 2016 – July 2016

10 Marina Boulevard, Marina Bay Financial Center, Tower 2, #34-02, 018983
Sr. Desktop Engineer
  • Interact with VIP users and liaison between IT and external vendors providing support services.
  • Install, upgrade, support and troubleshoot Windows platform and Microsoft Office and any other authorised applications.
  • Maintain office equipment (e.g. laptops, office IT infrastructure, meeting room electronics).
  • Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. 
  • Set up new users (NT login, IP Phone, Email) and other IT equipment’s needed, Support video conferencing via webex.
  • Log all cases using Remedy, Coordinate with IT global for IT Implementation.
  • Installation of Bloomberg and Thompson Reuters Eikon.
  • Configuration on Mobile Outlook (IOS and Android).
UIC Asian Computer Service Pte Ltd                                                      
January 2014 –Jan 2015

750A Chai Chee Road, Singapore 469001
Service Engineer
  • Provides onsite and offsite technical support to end-user, troubleshooting and resolving issues related to desktop computers, laptops servers, printers and any other network peripherals.
  • Monitors Internet Desktop, Anti-Virus Alerts, and Windows patches.
  • Setup and replacement of hardware components/servers
  • Conducts hardware and software inventory for IT asset management.
  • Take ownership of the calls/emails coming to service desk until the case is closed.
  • Documentation, Asset management report and submit daily job support/end-user job completion reports.
  • Provide IT support in Analog Device International Inc. (Singapore); coordinate with Technical Team in Analog Device International Inc. (Philippines) for IT Implementation.
  • Performs any other ad-hoc assignments as may be assigned.
Hewlett-Packard Singapore Pte Ltd (vendor Capita Pte Ltd)       
June 2014 – December 2014

61 Alexandra Terrace level 8 Harbour Link Building, Singapore 119936 
Service Desk Analyst
  • Supported multiple accounts. Provides technical support via phone and email.
  • Maintains communication with customers during the problem resolution process.
  • Diagnose and resolve technical hardware and software issues. Log all help desk interactions using Remedy.
  • Redirects probles to appropriate support team for immediate resolution.
  • Identify and escalate situations requiring urgent attention. Monitors non-production servers and escalate issues to support teams.
NCS Pte Ltd                                                                                                        November 2011 – June 2014
5 Ang Mo Kio Street 62, NCS Hub Singapore 569141
Technical Support Assistant
  • Performing Setup, installation and troubleshooting for problems related to hardware/software and application system
  • Knowledge in PC cloning and migration
  • Basic knowledge on Network such as Ping , tracert and etc.
  • Basic knowledge on server administration
  • Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals
  • Perform basic administrative support, asset management and routine IT housekeeping services
  • Ensure the proper running of IT equipment and systems.
  • Familiar with the concepts of basic LAN/WAN networking infrastructure
  • Experience in desktop hardware troubleshooting and diagnosis
  • Experience supporting end users for their daily PC usage problem
Concentrix Formerly Link2support, Inc.                                                 October 2002 – September 2011
5thFlr Techno Plaza Bldg. Eastwood Libis, Quezon City, Philippines 1110
Technical Support Engineer II
  • Meet sales targets; be actively involved in the marketing of our service and performance expectations.
  • Seeks out and targets new customers and new sales opportunities, initiates action plan to approach and secure new business for the Company.
  • Provide excellent customer service.
  • Installation and deployment of PCs, Laptops and printers/ IT related peripherals.
  • Ability to troubleshoot and resolve hardware/software problems.
  • Design network structure (including configuring hardware), Manage and troubleshoot networks and internet connectivity.
  • Configures wired and wireless router, IP cameras, DVR, VPN connection, Remote Access, Gaming console and IP LED TV.
  • Administration and maintenance of Email accounts.
Escalation Team - Senior Product Support Specialist
  • Voice, Chat and Email support.
  • Taking Escalated Calls from Level 1 technicians on the floor and India
  • Support Linksys devices such as wired and wireless routers or access point, switches and hubs, LAN/WLAN cards, wired and wireless VLAN .
  • devices,Wireless Media Adapter, wired and wireless PrintServers, wired and wireless Video camera and other wireless networking devices.
  • Support VPN connection (router to router, router to vpn client software).
  • Tech to Tech Support / Providing Callback to the clients who need higher level of support.
  • Support Static Routing and Dynamic routing using linksys device, Layer 2 and Layer 3 switches.
SAT – Special Applications Team
  • Voice, Chat and Email support.
  • Assists American, British, Australian, Singaporean clients in configuring network connection.
  • Configuring VPN Connections, Print Servers (Wired and Wireless).
  • Advance Linksys Wireless Device (NAS Storage Device, Wireless Camera, Wireless Gateway).
Appointed – Assistant Team Leader
  • Monitors and handles team performance in conjunction with the Team Leader.
  • Generates daily reports to be sent to upper management.
  • Liaising and coordinating with internal staff to resolve operations issues and other necessary actions.
Product Support Representative
  • Assists American clients in configuring network connection, specifically in setting up wired and wireless connections using Linksys router.
  • Provide 1st level support to user for technical troubleshooting.
Bureau of Internal Revenue                                                                       October 2001 – December 2001
BIR National Office Bldg. Agham Rd. Diliman, Quezon City, Philippines 1101
HelpDesk Engineer
  • Responsible for IT Helpdesk for all IT helps raised by company users.
  • Assists technicians during on call services at BIR.
  • Provide support to internal helpdesk operations.
  • Track hardware inventory and software asset uses.
  • Maintenance of computer software and hardware.

Project history

Local Availability

Only available in these countries: Philippines
Can travel when it is needed.
Profileimage by Neil Paolo Business Owner / Operator, Sr. Desktop Engineer, Service Engineer from QuezonCity Business Owner / Operator, Sr. Desktop Engineer, Service Engineer
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