Salesforce.com / IoT CRM Program Management
Florja
(Consumer goods and retail, 10-50 employees)
Keywords
Skills
Experienced program manager, solution architect, and CRM specialist in salesforce.com applications and projects
Being part of a real solutions team is very important to me. My 10+ years of experience with CRM (salesforce.com and Oracle) and my hands-on understanding of the Marketing and Services Cloud make me a great partner for CRM projects in any industry.
Customer relationship management and customer satisfaction - internal and external - are my favorite topics. In my eyes, salesforce.com and its ecosystem opens up a whole new dimension of CRM and digital transformation in a positive sense, with potentially huge benefits for the customer and the vendor.
10+ years Salesforce (users and consultant) as Project Manager / Senior Business Analyst
- Presales and sales presentations
- Implementation and training
- Customize and Introduce
- Force.com applications (including AppExchange launch and marketing)
- IoT Cloud, Marketing Cloud and Services Cloud
- 15+ years of team leadership (international)
- fluent german and english
Being part of a real solutions team is very important to me. My 10+ years of experience with CRM (salesforce.com and Oracle) and my hands-on understanding of the Marketing and Services Cloud make me a great partner for CRM projects in any industry.
Customer relationship management and customer satisfaction - internal and external - are my favorite topics. In my eyes, salesforce.com and its ecosystem opens up a whole new dimension of CRM and digital transformation in a positive sense, with potentially huge benefits for the customer and the vendor.
10+ years Salesforce (users and consultant) as Project Manager / Senior Business Analyst
- Presales and sales presentations
- Implementation and training
- Customize and Introduce
- Force.com applications (including AppExchange launch and marketing)
- IoT Cloud, Marketing Cloud and Services Cloud
- 15+ years of team leadership (international)
- fluent german and english
Project history
03/2017
-
Present
Successful design and implementation of an end-2-end salesforce platform with a focus on the horticultural and agricultural industry. With force.com, LoRaWAN sensors and LoRaWAN (private) networks we have developed a first-class and open platform for the largest global horticultural player.
I managed the business requirements analysis, the architecture of the system, the implementation and the successful pilot phase. A team from three different technical areas (sensors, networks and force.com) worked very closely together for more than 12 months to complete the project on time and (almost) within budget.
This project had both a B2B and a B2C aspect and will be used by medium-sized companies all over the world in both areas.
I managed the business requirements analysis, the architecture of the system, the implementation and the successful pilot phase. A team from three different technical areas (sensors, networks and force.com) worked very closely together for more than 12 months to complete the project on time and (almost) within budget.
This project had both a B2B and a B2C aspect and will be used by medium-sized companies all over the world in both areas.
06/2015
-
03/2017
Projectmanager Customer Communication Center, Salesforce.com
Communicate2Integrate GmbH
(Internet and Information Technology, 10-50 employees)
Successful design and implementation of a customer communication application for the furniture industry. The application had to be integrated with various production systems (M2M support) and also had to be linked to the online presence of EMV members. With Salesforce.com and Twillio I managed the whole project - from defining the business requirements to implementation and training.
Workshops and training as well as customization strategies were required to roll out the project across 4 different parties. Internal marketing and training were part of the program management role.
One of the challenges was to coordinate the development teams of customers, EMC and MS development partners.
Workshops and training as well as customization strategies were required to roll out the project across 4 different parties. Internal marketing and training were part of the program management role.
One of the challenges was to coordinate the development teams of customers, EMC and MS development partners.
01/2013
-
05/2015
Programm Manager force.com / salesforce.com / Joint Venture Market Entry
OneCallNow / Westbrook Ltd.
(Internet and Information Technology, 50-250 employees)
OneCallNow (American cloud communications provider) and Westbrook Ltd. (English salesforce.com partner) wanted to establish OneCallNow in the European market.
- Market research
- Concept and marketing strategy
Before the launch of the partnership OneCallNow was sold to SendWordNow. After that the partners "reverse engineered" the application on force.com.
- Architecture force.com
- Development and testing
- Market launch
- Implementation projects
- Support and services
01/2011
-
12/2012
CRM Subject Matter Expert
IT & Business Services GmbH
(Internet and Information Technology, 10-50 employees)
Part of numerous Salesforce.com and Oracle CRM projects
- ProSiebenSat1 (PM development)
- SolvencyCheck AG (implementation, configuration and administration)
- BMW Munich (PM development)
- Advenio GmbH (leading implementation)
- KidsReadNow Inc. (implementation, configuration and administration)
- It's Wild Org (implementation, configuration and administration)
- COMACO Zambia (implementation, configuration and administration)
Facilitated as partner and business development manager the entry of various cloud applications into the Central European market. (force.com products).
03/2000
-
04/2011
Co-Founder and MD
ITBConsult GmbH
(Internet and Information Technology, 10-50 employees)
The company was founded in 2000 as an integration consulting firm with a focus on data integration and data analysis.
By 2005, when I left for the US, we had grown the company into a $3.5 million integration company.
During my stay in Silicon Valley, I got to know salesforce.com and started to push IT & Business Services in that direction (non-active shareholder). In 2007, we were one of the first consulting firms to work on salesforce.com projects in Central Europe.
The salesforce.com business replaced the integration business by 2010 and we grew to become one of the larger salesforce.com implementers in DACH.
We have worked on numerous salesforce.com and Oracle CRM projects as project managers, while also managing partners and business development.
By 2005, when I left for the US, we had grown the company into a $3.5 million integration company.
During my stay in Silicon Valley, I got to know salesforce.com and started to push IT & Business Services in that direction (non-active shareholder). In 2007, we were one of the first consulting firms to work on salesforce.com projects in Central Europe.
The salesforce.com business replaced the integration business by 2010 and we grew to become one of the larger salesforce.com implementers in DACH.
We have worked on numerous salesforce.com and Oracle CRM projects as project managers, while also managing partners and business development.
Local Availability
Open to travel worldwide
Verfügbar: ab 16.3.2020 (Stand 1.3.2020)
Nationalität: Deutsch
Alter: 52
WICHTIG: KEIN Interesse an Unternehmensberatungen
vermittelt zu werden
Stunden Satz: €90 (München)
andere Standorte (auch international) sind
verhandelbar, Reisen kein Problem
Nationalität: Deutsch
Alter: 52
WICHTIG: KEIN Interesse an Unternehmensberatungen
vermittelt zu werden
Stunden Satz: €90 (München)
andere Standorte (auch international) sind
verhandelbar, Reisen kein Problem
Other
WICHTIG: KEIN Interesse an Unternehmensberatungen vermittelt zu werden
Verfügbar: ab 16.3.2020 (Stand 1.3.2020)
Verfügbar: ab 16.3.2020 (Stand 1.3.2020)
