Camilo Torres available

Camilo Torres

APPOINTMENT SETTER, TECH SUPPORT/ COSTUMER SERVICE, Costumer service/bilingual Agent

available
Profileimage by Camilo Torres APPOINTMENT SETTER, TECH SUPPORT/ COSTUMER SERVICE, Costumer service/bilingual Agent from Brandon
  • 33510 Brandon Freelancer in
  • Graduation: english b2 costumer service training course graduate
  • Hourly-/Daily rates: not provided
  • Languages: English (Native or Bilingual)
  • Last update: 09.03.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Camilo Torres APPOINTMENT SETTER, TECH SUPPORT/ COSTUMER SERVICE, Costumer service/bilingual Agent from Brandon
ATTACHMENTS
costumer service

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SKILLS
I am an experience inbound/outbound costumer service phone representative,worked for multiple call centers as a bilingual phone agent.my experience consist of troubleshooting,generating leads,solving multi task issues regarding Home Improvement Services as well as mhuman resource solutions.also work for major internet and cable provider as a support tech agent. worked in the sears warranty department as an appointment setter, and warranty upgrades.my experience as a costumer service phone rep equips me as the right candidate for any challenging issue at hand at the workplace.
PROJECT HISTORY
  • 07/1997 - 03/2020

    • High School Diploma; Brandon High School
  • Costumer service/bilingual Agent
  • Comfenalco, Colombia
    * Profesional development completed in b2 english and costumer service

  • 02/2016 - 05/2016

    • Sitel
  • APPOINTMENT SETTER
  • Sitel Bogotá, Colombia
    * Assisted internal staff with clerical and administrative needs to maximize efficiency and team
    producivity

    * Scheduled consultations for SEARS technicians, while offering upgrades in warranties on
    purchased merchandise

    * Balanced appointment setting availability, customer schedules and máximum load levels when
    scheduling appointments

  • 08/2015 - 12/2015

    • Teleperformance
  • TECH SUPPORT/ COSTUMER SERVICE
  • Teleperformance Bogotá, Colombia
    * Developed exceptional attendance record with special attention to punctuality and preparation
    to work upon arrival

    * Resolved conflicts and negotiated agreements between parties in order to reach win-win
    solutions to disagreements and clarify misunderstandings

    * Increased customer satisfaction and repeat business through relentless pursuit of resolutions
    to problems arising from wifi issues and cable conectivity proctecting company reputation and
    loyal client base

TIME AND SPATIAL FLEXIBILITY
i will rather do it from home no traveling please!!unless the job requires it!!!
OTHER
feel free to contact me also at rabbitsick2017@outlook.com
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