Junior Support Analyst
HOET PELAEZ CASTILLO & DUQUE.
Keywords
Skills
Administración de red, Active Directory, DHCP, DNS, Windows Server Migration 2012 R2, Windows Server, antivirus, Office 365, enrutador, 3COM, LAN / WAN, WLAN, Windows server R2, Virtualización, Hyper V, VMware 5.5, UTM, firewall, enrutadores, impresoras, VoIP, impresoras de red, computadoras portátiles, Sophos, Fortinet, TCP / IP, Windows, GNU / Linux
Project history
10/2002
-
04/2020
employed in the company. Perform corrective and preventive maintenance on workstations.
Provide technical assistance to users. Detecting faults in systems applications in both
hardware and software, take inventory of parts and pieces to replace. Test, evaluate and learn
about new technological trends. Pay attention to the requirements from people without
expertise in the area. Network management services (Active Directory, GPO, DHCP, DNS). Windows
Server Migration 2012 R2 to Windows Server 2016 - 2019. Implementation of corporate-level
antivirus ESET Security Management Center. Printer Setup. Office 365 management.
Provide technical assistance to users. Detecting faults in systems applications in both
hardware and software, take inventory of parts and pieces to replace. Test, evaluate and learn
about new technological trends. Pay attention to the requirements from people without
expertise in the area. Network management services (Active Directory, GPO, DHCP, DNS). Windows
Server Migration 2012 R2 to Windows Server 2016 - 2019. Implementation of corporate-level
antivirus ESET Security Management Center. Printer Setup. Office 365 management.
04/2018
-
12/2018
Networking and Communications Manager
CENTRAL Madeirense, CA Exercising Fee
both in headquarters and all its branches in the country. Installation, configuration and
management of network equipment switch and router CISCO, 3COM and HP. Maintaining the
security of the system according to the established parameters. Continuous monitoring of LAN
/ WAN / WLAN using tools such as HP IMC and Check-MK. Manage data links and connection
equipment guaranteeing service availability and operational continuity of the organization. Check
and resolve failures related internet links directly with the various service providers
(ISP). User support experience.
management of network equipment switch and router CISCO, 3COM and HP. Maintaining the
security of the system according to the established parameters. Continuous monitoring of LAN
/ WAN / WLAN using tools such as HP IMC and Check-MK. Manage data links and connection
equipment guaranteeing service availability and operational continuity of the organization. Check
and resolve failures related internet links directly with the various service providers
(ISP). User support experience.
09/2015
-
10/2017
Systems Coordinator
PROGENTE SERVICES, CA. Exercising Fee
update the information security system. Coordinate and assist in the activities of technical
support, preventive maintenance and updating information systems to meet the requirements of
hardware and software to business users. Provide support systems, while preserving reliability
and continuity of administrative and operational processes. Set in accordance with management
policies, standards and procedures directed to the use of technological resources, to provide
the optimum use of them.
support, preventive maintenance and updating information systems to meet the requirements of
hardware and software to business users. Provide support systems, while preserving reliability
and continuity of administrative and operational processes. Set in accordance with management
policies, standards and procedures directed to the use of technological resources, to provide
the optimum use of them.
01/2015
-
05/2015
System Analyst Level III.
PROGENTE SERVICES
platform. Restructuring of structured cabling. Creating and managing servers under Windows
environment (Windows server R2 2003-2008-2012). Virtualization (Hyper V, VMware 5.5). Network
management services (Active Directory, GPO, DHCP, DNS). Installation and configuration of
security systems such as UTM firewall are Fortine and SOPHOS including various functions such
asantivirus, anti-spam, network firewall, content filtering and intruder prevention systems,
all to provide a layer of security to the network. Configuring CISCO switch and routers.
Monitoring and control
security systems such as biometric and CCTV. Configuration and printer management. Remote user
support and face.
environment (Windows server R2 2003-2008-2012). Virtualization (Hyper V, VMware 5.5). Network
management services (Active Directory, GPO, DHCP, DNS). Installation and configuration of
security systems such as UTM firewall are Fortine and SOPHOS including various functions such
asantivirus, anti-spam, network firewall, content filtering and intruder prevention systems,
all to provide a layer of security to the network. Configuring CISCO switch and routers.
Monitoring and control
security systems such as biometric and CCTV. Configuration and printer management. Remote user
support and face.
10/2013
-
08/2014
Technical Support Analyst Level II.
NGS TELECOM SERVICES, CA. Exercising Fee
users and extensions. Allocation of permits required for internal and external calls using
either direct or authorization codes. Configuration vectors for call setup according to an
announcement and route the call according to digits entered by the user, check faults and see
the solution that they are settled. Check and resolve failures related to telephone trunks
directly with different service providers (ISP) and (CANTV, TELEFONICA,). Support and Remote
users face both in Venezuela and in other countries where the service (Argentina, Colombia,
Chile) lent
either direct or authorization codes. Configuration vectors for call setup according to an
announcement and route the call according to digits entered by the user, check faults and see
the solution that they are settled. Check and resolve failures related to telephone trunks
directly with different service providers (ISP) and (CANTV, TELEFONICA,). Support and Remote
users face both in Venezuela and in other countries where the service (Argentina, Colombia,
Chile) lent
03/2014
-
05/2014
Outsourcing Printing Operator
NGS TELECOM SERVICES, CA Engineering department
configuring network printers. preventive and corrective maintenance. Control and inventory of
equipment and supplies (barrel and paper).
equipment and supplies (barrel and paper).
Local Availability
Only available in these countries:
Venezuela
