Consultant
Self Employed
Skills
Microsoft Word, Excel, Office, PowerPoint, SAP, Cobol, Siebel-RMS Operation, Windows XP, Windows 7, Novell Netware 4.x, 5.x, IPX, TCP/IP, Dell, Micronics, HP LaserJet Printers, Cisco 3725, Aironet, Zeus, Siebel, RMS, Operations, Project Management, Business Analysis, ATM installs, De-Installs, ADA, core banking, OSI, IVR, release management
Project history
01/2018
-
12/2019
Working Temp/ Per Diem assignments on ATM installs, De-Installs, and upgrades of ATMS.
01/2013
-
12/2017
Information Technology Operations Manager
NYCB
Worked for a bank that had the lowest efficiency ratio in the nation for its peer group; thus a
strong emphasis on low cost, speed of execution, staff efficiency, and active vendor management.
* Excelled at boosting performance and productivity by understanding key success metrics and by
establishing realistic goals and enforcing deadlines.
* Supervised a team of five FTE's including programmers, a senior technician, and analysts.
* Cultivated and developed vendor relationships including Armored Carriers, ATM manufacturers,
and Software providers.
* Conducted weekly meetings to review outstanding issues and service level agreements
* Maintained three distinct software systems to operate NCR, Hyosung, and Diebold ATMs including
patches and releases.
* Upheld strict adherence to budgets and deadlines with no margin of error.
strong emphasis on low cost, speed of execution, staff efficiency, and active vendor management.
* Excelled at boosting performance and productivity by understanding key success metrics and by
establishing realistic goals and enforcing deadlines.
* Supervised a team of five FTE's including programmers, a senior technician, and analysts.
* Cultivated and developed vendor relationships including Armored Carriers, ATM manufacturers,
and Software providers.
* Conducted weekly meetings to review outstanding issues and service level agreements
* Maintained three distinct software systems to operate NCR, Hyosung, and Diebold ATMs including
patches and releases.
* Upheld strict adherence to budgets and deadlines with no margin of error.
01/2009
-
12/2012
Project Manager
NYCB
* Directed and coordinated activities of project personnel.
* Collaborated with other members from NYCB an Open Solutions I.T. staff to resolve technology
issues.
* Lead project to convert NYCB's ATMS to handle EMV; 175 ATMS were replaced and 200 ATMs were
upgraded.
* Attained certification with Visa, MasterCard, American Express and Discover
* Coordinated with FIS (Host system)
* Project completed ahead of schedule and below budget costs
* Converted the banks fleet of 375 ATMs to meet the ADA regulation before the deadline and
within budget saving the bank 100's of thousand dollars in fines.
* Collaborated with other members from NYCB an Open Solutions I.T. staff to resolve technology
issues.
* Lead project to convert NYCB's ATMS to handle EMV; 175 ATMS were replaced and 200 ATMs were
upgraded.
* Attained certification with Visa, MasterCard, American Express and Discover
* Coordinated with FIS (Host system)
* Project completed ahead of schedule and below budget costs
* Converted the banks fleet of 375 ATMs to meet the ADA regulation before the deadline and
within budget saving the bank 100's of thousand dollars in fines.
01/2004
-
01/2009
Business Analyst
Open Solutions
* Documented findings of study and prepare recommendations for implementation of new systems,
procedures, or organizational changes.
* Gathered and organized information on problems and procedures.
* Provided on-site support for New York Community Bank which was Open Solutions largest
outsourced core banking client.
* Part of a four-person team that converted NYCB acquisition Penn-Federal to OSI core banking
system within four months.
* Supported teller software, new account opening, ATMS, IVR, browser, and online banking for
NYCB. Handled issues on current software, and enhancements, and new release management.
* Business Analyst between the NYCB business units, NYCB technology departments, and Open
Solutions.
* Business Analyst in charge of upgrading 200 ATMs to become triple des compliant.
* Coordinated Disaster Recovery tests between NYCB and Open Solutions.
* Headed meetings with Retail Banking business to review enhancements in the new releases.
* Coordinated testing and attained user sign-offs.
* Handled daily operational issues of system downtime.
procedures, or organizational changes.
* Gathered and organized information on problems and procedures.
* Provided on-site support for New York Community Bank which was Open Solutions largest
outsourced core banking client.
* Part of a four-person team that converted NYCB acquisition Penn-Federal to OSI core banking
system within four months.
* Supported teller software, new account opening, ATMS, IVR, browser, and online banking for
NYCB. Handled issues on current software, and enhancements, and new release management.
* Business Analyst between the NYCB business units, NYCB technology departments, and Open
Solutions.
* Business Analyst in charge of upgrading 200 ATMs to become triple des compliant.
* Coordinated Disaster Recovery tests between NYCB and Open Solutions.
* Headed meetings with Retail Banking business to review enhancements in the new releases.
* Coordinated testing and attained user sign-offs.
* Handled daily operational issues of system downtime.
Local Availability
Only available in these countries:
USA
