CA Service Desk
Keywords
Skills
ITSM Suite of Products such as, J2EE, XML, XSD, XSLT, Web Application, Service, RDBMS, OODBMS, ServiceNow, Scripting (Client & Server side), Forms, Workflows, Wizards and Record Producers, Jobs, building custom UI Pages, Macros, UI, ACL, Homepages, Gauges, Reports with the database tables, User Administration, configuring security, r12, database, MS SQL Server2003/2008, 10g / 11g R2, JavaScript, Programming, MS Windows 2003/2008 Server platforms, SQL Server 2000/2005/2008, CA ITPAM 3.x / 4.x, ITPAM 3.x/4.x, Operating System, Windows 2003, 2008/2012 Server, Core Java 1.6, Scripting Languages, Java Script, Extjs, Web Server, Tomcat 5.5/6.x, AXIS 1.4, Microsoft IIS, LDAP Server Directory Service, Microsoft Active Directory Server, integration testing, UAT
Project history
06/2020
-
06/2020
* Installing CA Service Desk Manager r12.x / 14.1 on using database like MS SQL Server2003/2008 or
and Oracle 10g / 11g R2.
* Functionality design and implementation in 12.x / 14.1 CA Service Desk.
* Extensive customization of CA Service Desk database using Web Screen Painter.
* Extensive customization of CA Service Desk using JavaScript, .spl, .htmpl, .mod.
* Bug fixes in 12.x/14.1 & applying patches.
* Defined events/ macros for SLA.
* CA Service Desk Manager Upgradation.
* Integrate CA Service Desk with CA Service Catalog, CA PAM, CA BOXI.
* CA CMDB and Visualizer Configuration
* Spel Programming
CA Service Catalog
* Installing CA Service Catalog r12.x/14.1 on MS Windows 2003/2008 Server platforms using database
like MS SQL Server 2000/2005/2008
* Functional design and Implementation in12.x/14.1 CA Service Catalog
* Upgradation of CA Service Catalog.
* Bug fixes in 12.x/14.1 & applying patches.
* Creating Services, Service Option groups, service option elements in CA Service Catalog.
* Defining request SLA, configuring notifications.
* Defining custom forms, managing security in CA Service Catalog.
* Integrating CA Service Catalog with CA Service Desk through use of CA PAM for auto tickets creation.
* Integrating CA Service Catalog with CA SDM,CA PAM,CA BOXI.
* Managing and creating events, rules & actions.
* Defining security & permissions on Service Offerings
* Defining business units & accounts.
* Managing users & their roles in Catalog & CA EEM.
CA PAM
* Clustered and non-Clustered Installation of CA ITPAM 3.x / 4.x on using database like MS SQL
Server2003/2008
* Implementation and configuration of ITPAM 3.x/4.x
* Setup Integration with CA Service Desk & CA Service Catalog
* Loading OOTB Service Desk module for leveraging the connector features.
* Creating custom operators / dataset.
* Creating SRF/IRF forms for calling process through CA SDM & Interaction forms for user inputs.
* Creating schedule Job.
* Build Process definition from scratch for Change Management module.
* Calling CA PAM process through CA SDM macros.
Operating System
Windows 9x and upward, Windows 2003/2008/2012 Server
and Oracle 10g / 11g R2.
* Functionality design and implementation in 12.x / 14.1 CA Service Desk.
* Extensive customization of CA Service Desk database using Web Screen Painter.
* Extensive customization of CA Service Desk using JavaScript, .spl, .htmpl, .mod.
* Bug fixes in 12.x/14.1 & applying patches.
* Defined events/ macros for SLA.
* CA Service Desk Manager Upgradation.
* Integrate CA Service Desk with CA Service Catalog, CA PAM, CA BOXI.
* CA CMDB and Visualizer Configuration
* Spel Programming
CA Service Catalog
* Installing CA Service Catalog r12.x/14.1 on MS Windows 2003/2008 Server platforms using database
like MS SQL Server 2000/2005/2008
* Functional design and Implementation in12.x/14.1 CA Service Catalog
* Upgradation of CA Service Catalog.
* Bug fixes in 12.x/14.1 & applying patches.
* Creating Services, Service Option groups, service option elements in CA Service Catalog.
* Defining request SLA, configuring notifications.
* Defining custom forms, managing security in CA Service Catalog.
* Integrating CA Service Catalog with CA Service Desk through use of CA PAM for auto tickets creation.
* Integrating CA Service Catalog with CA SDM,CA PAM,CA BOXI.
* Managing and creating events, rules & actions.
* Defining security & permissions on Service Offerings
* Defining business units & accounts.
* Managing users & their roles in Catalog & CA EEM.
CA PAM
* Clustered and non-Clustered Installation of CA ITPAM 3.x / 4.x on using database like MS SQL
Server2003/2008
* Implementation and configuration of ITPAM 3.x/4.x
* Setup Integration with CA Service Desk & CA Service Catalog
* Loading OOTB Service Desk module for leveraging the connector features.
* Creating custom operators / dataset.
* Creating SRF/IRF forms for calling process through CA SDM & Interaction forms for user inputs.
* Creating schedule Job.
* Build Process definition from scratch for Change Management module.
* Calling CA PAM process through CA SDM macros.
Operating System
Windows 9x and upward, Windows 2003/2008/2012 Server
01/2016
-
08/2017
Senior Engineer IMTS
Mindtree Ltd
* Techno-Functional Implementation, Configuration, Customization, Documentation, Troubleshooting,
Operation, and Support of CA Service Catalog & CA Service Desk.
* Requirement gathering, scope & effort estimation.
Operation, and Support of CA Service Catalog & CA Service Desk.
* Requirement gathering, scope & effort estimation.
06/2014
-
12/2015
Software Consultant
Quantalogi Technosoft India Pvt.Ltd
* Techno-Functional implementation of ITSM related product like CA Service Desk, CA PAM, CA Service
Catalog.
* Process Optimization & Implementation of Incident Management, Problem Management and Change
Management of Service Desk through Custom Process Development with CA PAM for a leading financial
organization.
Catalog.
* Process Optimization & Implementation of Incident Management, Problem Management and Change
Management of Service Desk through Custom Process Development with CA PAM for a leading financial
organization.
02/2012
-
03/2014
Solution Developer
Quantalogi Solutions
* Techno-Functional implementation of ITSM related product like CA Service Desk, CA PAM.
FEW MAJOR PROJECT EXPOSURES IN CHRONOLOGICAL ORDER
Project #1: Service Catalog & workflow migration from CA Service Catalog to ServiceNow.
Project #2: Change Management Implementation in ServiceNow.
Project #3: Enhancement and Customization in CA SDM r14.1, CA Service Catalog r14.1.
Project #4: Implementation of CA Service Catalog r12.9
Project #5: Implementation of Incident, Problem & Change Management
Project #6: Change Management Implementation through workflow Task
Project #7: CA SPECTRUM DASHBOARD creating for a leading Bank
Project #8: Upgradation of CA SDM r12.7 to CA SDM r12.9
Project #9: Upgradation of CA Service Catalog r12.7 to CA Service Catalog r12.9
FEW MAJOR PROJECT EXPOSURES IN CHRONOLOGICAL ORDER
Project #1: Service Catalog & workflow migration from CA Service Catalog to ServiceNow.
Project #2: Change Management Implementation in ServiceNow.
Project #3: Enhancement and Customization in CA SDM r14.1, CA Service Catalog r14.1.
Project #4: Implementation of CA Service Catalog r12.9
Project #5: Implementation of Incident, Problem & Change Management
Project #6: Change Management Implementation through workflow Task
Project #7: CA SPECTRUM DASHBOARD creating for a leading Bank
Project #8: Upgradation of CA SDM r12.7 to CA SDM r12.9
Project #9: Upgradation of CA Service Catalog r12.7 to CA Service Catalog r12.9
Local Availability
Only available in these countries:
India
