Senior Business Analyst
Accident Compensation Corporation
(Other, 500-1000 employees)
Keywords
Skills
Customer Focus
- Understands the need to deliver services to improve/maintain a high level of customer satisfaction.
- Builds relationships easily with external vendors, providers and developers leading to better customer outcomes.
- Acts as the pivot or intermediary between end-users and IT to ensure that business/user requirements are delivered.
- Understands the importance of a business’s ongoing needs.
- Liaises with key stakeholders in the business, gathering requirements, initiating solutions, and building business cases.
- Elicits information, can talk both business and technical, listening skills, and has the ability to convince others.
- Has a relaxed, but productive, management style
- Has experience and expertise in EDM systems and processes as well as knowledge management systems.
- Possesses a creative, conceptual and strategic thinking ability.
- Gathers information on competitiveness of offerings, and research the market as necessary for related supporting data to assess competitive solution offerings.
- Conducts in-depth analysis to assist in validating business offerings and investigate issues arising from stakeholder concerns.
- Quickly comprehends and understands complex information and provides a concise written or verbal summary, translating the information into easily understood concepts and plain English where required.
- Possesses a strong initiative to seek out information when little / no formal documentation has been provided.
- Has the desire to know what is happening, how it works, and when and how it might not work.
- Expert with communicating requirements and solutions to stakeholders, both verbally and in writing
- Expert at writing functional requirements documents as well as sitting between the business and IT for key IT projects.
- Strong requirements elicitation and documentation skills
- Business requirements gathering, analysis and process mapping.
- Creation of document standards
- Document template creation.
- Creation of process documentation, including process maps
- SOP update and creation.
Project history
12/2020
-
Present
- API business case development
- Developed an API development prioritisation process.
- Product Owner of the Development Resource Centre (DRC), a site developed on an Apigee platform.
- Specified a major upgrade to the DRC web site.
- Liaising with Middleware New Zealand (MWNZ) for the redevelopment of the above site
- Responsible for all content on the DRC and making site changes as required.
- Created, and continuously maintained, ‘How To’ documentation so that when in a BAU state someone else can “do” the regular updates to the DRC.
- Made DRC updates and refinements as part of BAU as, and when, required either from internal recommendations, or external suggestions / requests for clarity.
- Applied any urgent updates, new content and updates, as requested by a business group(s), to the DRC.
- Standardised the look and feel of previously produced API specifications and User Interface guides.
- Created, and continuously maintained, ‘How To’ documentation so in a BAU state someone else can “do” the regular updates to the DRC.
- Created, and maintained, a register of all documents published on the DRC.
- Created, and maintained, a register of all URLs on the DRC as to retrieve the information from the Apigee system was tedious.
- Established security rules round User Stories for the advent of Event APIs etc.
- Reviewed & provided feedback into the Consumed Services Strategy for the upcoming years / future.
- Developed a metadata pattern for all documents (350+) to be input through the ACC Inbound Documents API
- Surveyed selected practices that are using the Indici Practice Management System (PMS) Inbound Documents offering to get a feel for how they find it, it’s ease of use, what support they have, and then documented the findings.
- Weekly reporting on DRC usage
- Monthly reporting on use of external Practice Management Software (PMS) vendor application.
- Transferred all of the provider consumed services API specifications and ancillary documentation, of differing formats, to the Mulesoft Anypoint Experience Hub (AEH) using markdown language (a lightweight markup language for creating formatted text using a plain-text editor)
- Created training documentation, for both internal users and external developers, for use of the DRC platform when transferred to Mulesoft.
11/2020
-
12/2020
Business Analyst
UNIFY Solutions on behalf of DIA
(Other, 1000-5000 employees)
- Service Design and process call flow documentation
- NFR requirements
- Supporting C&A tasks and activities
- Supporting SSDP tasks and activities
04/2010
-
06/2020
Technical Writer
Kiwibank
* Completed additional Technical Writing for Kiwibank on their New Zealand Post PostLink system.
10/2005
-
06/2020
Documentation & Training Specialist & Business Analyst
Telecom New Zealand
* Contracted as a Documentation & Training Specialist and Business Analyst.
* Assisted in the production of half the training material for the project, producing 6 student
workbooks and 4 trainer's workbooks relating to different aspects of ITIL.
* Assisted in the production of half the training material for the project, producing 6 student
workbooks and 4 trainer's workbooks relating to different aspects of ITIL.
09/2019
-
12/2019
Process Writer
Ministry for Primary Industries (MPI)
Primarily responsible for developing and finalising:
* Process documentation
* Procedure documentation
* Supporting tool documentation
for the end-to-end Emissions Trading Scheme operational processes.
* Process documentation
* Procedure documentation
* Supporting tool documentation
for the end-to-end Emissions Trading Scheme operational processes.
06/2019
-
07/2019
Business Analyst
Ministry for Primary Industries (MPI)
Responsible for process work to complete definition and documentation of new processes for the
governments One Billion Trees initiative, creating process documentation for 10 processes from
scratch and associated process diagrams using Visio.
governments One Billion Trees initiative, creating process documentation for 10 processes from
scratch and associated process diagrams using Visio.
02/2019
-
05/2019
Senior Business Analyst
Central Technical Advisory Services (TAS)
* Responsible for documentation of the high-level requirements for a new FMIS system
* Creation of RFQ for FMIS system based on the MBIE template.
* Creation of Process maps based around ITIL practices.
* Reviewing and investigating a replacement Document Management system / application.
* Creation of RFQ for FMIS system based on the MBIE template.
* Creation of Process maps based around ITIL practices.
* Reviewing and investigating a replacement Document Management system / application.
11/2018
-
11/2018
Senior Technical Writer
FMA: Financial Markets Authority
* Responsible for technical writing and documentation consultancy for Security Standards and
procedures.
procedures.
04/2018
-
06/2018
Senior Technical Writer / Senior Business Analyst
Vodafone New Zealand
For the project team to get a large client to the contract signing stage I was:
* Responsible for putting together complex and volatile business and technical requirements into a
clear and complete traceability matrix; and
* Maintained an assumptions register
* Responsible for putting together complex and volatile business and technical requirements into a
clear and complete traceability matrix; and
* Maintained an assumptions register
11/2016
-
12/2017
Senior Technical Writer
Vodafone New Zealand
* Numerous BA tasks as and when required
* Technical Writing for specific system implementation
* Document standards creation for documents to be presented to DIA as part of the Ready Government
initiative
* SOP updates and creation
* Document template creation
* Document control / management covering several projects
* Technical Writing for specific system implementation
* Document standards creation for documents to be presented to DIA as part of the Ready Government
initiative
* SOP updates and creation
* Document template creation
* Document control / management covering several projects
07/2015
-
07/2016
Business Analyst / Technical Writer
Kiwibank
* Business Analysis and Technical Writing around specific documentation
* Business requirements and technical specifications for replacement Gift Card application covering
three products
* Restructure / rebuild of team specific SharePoint site
* Business requirements and technical specifications for replacement Gift Card application covering
three products
* Restructure / rebuild of team specific SharePoint site
08/2013
-
10/2014
Senior Business Analyst
New Zealand Racing Board
* Senior BA for business requirements definition, process mapping, and management of replacement
CGI platform and associated television broadcasting channel split
* Responsible for documenting the approach to testing the replacement CGI platform and modifying
existing test scripts and creating new ones where necessary to cater for the change
* Maintained extensive external stakeholder relationships within the business, internally and
developed overseas relationships, to develop a SDLC and engagement relationship for the work
undertaken
* Created initial test scripts for testing the replacement CGI platform.
* Assisting with the creation of a training plan for staff affected by the replacement CGI
platform, and for newly employed personnel as the result of a move from Wellington to Auckland
* Senior BA for requirements management of new betting mobile application
CGI platform and associated television broadcasting channel split
* Responsible for documenting the approach to testing the replacement CGI platform and modifying
existing test scripts and creating new ones where necessary to cater for the change
* Maintained extensive external stakeholder relationships within the business, internally and
developed overseas relationships, to develop a SDLC and engagement relationship for the work
undertaken
* Created initial test scripts for testing the replacement CGI platform.
* Assisting with the creation of a training plan for staff affected by the replacement CGI
platform, and for newly employed personnel as the result of a move from Wellington to Auckland
* Senior BA for requirements management of new betting mobile application
05/2012
-
03/2013
Senior Business Analyst
New Zealand Racing Board
* Senior BA for requirements management and process management - CGI system
* Senior BA for Options Analysis - CGI system
* Senior BA for Options Analysis - Teletext system
* Senior BA for requirements definition of new betting mobile application
* Established extensive stakeholder relationships within the business, and externally, to develop a
SDLC and engagement relationship for the work undertaken
* Delivered business requirements documentation
* Delivered business process maps for re-development as required
* Senior BA for Options Analysis - CGI system
* Senior BA for Options Analysis - Teletext system
* Senior BA for requirements definition of new betting mobile application
* Established extensive stakeholder relationships within the business, and externally, to develop a
SDLC and engagement relationship for the work undertaken
* Delivered business requirements documentation
* Delivered business process maps for re-development as required
08/2011
-
11/2011
Senior Business Analyst / Training Analyst
Ministry of Education
* Mocked up a 40+ page intranet site using Visio for a new Position Management system within HR
* Co-ordinated the build and implementation of the intranet pages
* Created 4 new template forms for use by managers within the Ministry
* Created 5 user reference guides for various forms and reports
* Converted technical documentation into reference-based material for inclusion into a BAU
administration manual
* Co-ordinated the build and implementation of the intranet pages
* Created 4 new template forms for use by managers within the Ministry
* Created 5 user reference guides for various forms and reports
* Converted technical documentation into reference-based material for inclusion into a BAU
administration manual
09/2011
-
10/2011
Senior Technical Writer
AbsoluteIT
* Created a marketing tool, using Visio, for use by AbsoluteIT account managers
* Created simple user documentation and a Visio template.
* Created simple user documentation and a Visio template.
03/2011
-
05/2011
Senior Technical Writer
Inland Revenue
* Provided Technical Writing services in the area of Customer Relationship Management
12/2010
-
12/2010
Technical Writer
Wordsworth IS Limited
* Created / standardised four MS Word templates based on existing documents.
07/2010
-
08/2010
Senior Business Analyst \\ Technical Writer
Telecom New Zealand Limited
* Lead BA for two large application projects
* Established extensive stakeholder relationships within the business
* Documented all business requirements
* Created and led the delivery of a traceability matrix
* Managed requirements mapping to benefits and processes
* Delivered Business Analyst/Documentation Specialist services documenting the intellectual
property from the Telecom Data Compliance programme.
* Established extensive stakeholder relationships within the business
* Documented all business requirements
* Created and led the delivery of a traceability matrix
* Managed requirements mapping to benefits and processes
* Delivered Business Analyst/Documentation Specialist services documenting the intellectual
property from the Telecom Data Compliance programme.
05/2010
-
06/2010
Technical Writer
Ministry of Foreign Affairs & Trade (MFAT)
* Technical Writer services for an existing user manual, including reviewing, modularising by
section, and making general improvements as required
* Established extensive stakeholder relationships within the business
* Created 3 Operations Manuals for 3 System Administration personnel, requiring interaction with
those system administration personnel on a regular basis.
* Reviewed and provided feedback in several e-learning course developed in-house.
section, and making general improvements as required
* Established extensive stakeholder relationships within the business
* Created 3 Operations Manuals for 3 System Administration personnel, requiring interaction with
those system administration personnel on a regular basis.
* Reviewed and provided feedback in several e-learning course developed in-house.
06/2009
-
01/2010
Senior Business Analyst / Technical Writer
Kiwibank
* Information gathering, liaison with stakeholders, BA's, system architects, technical writing.
* Delivered technical writing services to complete and handover documentation for the New Zealand
Post PostLink system as part of the as-built solution to be supported and sold overseas.
His contract was concurrent with Chris' other commitments to his other client at the time.
* Delivered technical writing services to complete and handover documentation for the New Zealand
Post PostLink system as part of the as-built solution to be supported and sold overseas.
His contract was concurrent with Chris' other commitments to his other client at the time.
11/2008
-
11/2009
Technology Consultant / Business Analyst
Inland Revenue
* Contracted as a Consultant, as and when required, assisting with their ongoing use and trial of
the open source product Alfresco.
* Established extensive stakeholder relationships within the business, and externally
* Liaison lead between stakeholders and external developers.
* Evaluated the open source product Alfresco for IRD's Records Management project
* Established a working relationship with an Alfresco accredited company within New Zealand in
order to establish a demonstration environment with IRD.
* Reviewed and 'played' with existing document management products to determine their limits, and
see what, if anything could have been done with them for IRD.
* Mentored the testing team within the project team
His contract was concurrent with Chris' other commitments to his two other clients at the time.
the open source product Alfresco.
* Established extensive stakeholder relationships within the business, and externally
* Liaison lead between stakeholders and external developers.
* Evaluated the open source product Alfresco for IRD's Records Management project
* Established a working relationship with an Alfresco accredited company within New Zealand in
order to establish a demonstration environment with IRD.
* Reviewed and 'played' with existing document management products to determine their limits, and
see what, if anything could have been done with them for IRD.
* Mentored the testing team within the project team
His contract was concurrent with Chris' other commitments to his two other clients at the time.
10/2008
-
11/2009
Training Specialist
CablePrice NZ
03/2007
-
06/2009
EDRMS Consultant, Technical Writing and training specialist
Ministry of Fisheries
* Led the Information gathering, research, liaison with stakeholder, IT and business units,
training, technical writing for the EDRMS tool Meridio.
* Involved in the initial regional rollout of the EDRMS tool Meridio
* Provided regional training and on-site support
* Lead users' point of contact for issue management and continuous improvement
* Co-ordinated issues and improvements though relationships with IT and other parties
training, technical writing for the EDRMS tool Meridio.
* Involved in the initial regional rollout of the EDRMS tool Meridio
* Provided regional training and on-site support
* Lead users' point of contact for issue management and continuous improvement
* Co-ordinated issues and improvements though relationships with IT and other parties
07/2006
-
08/2006
Business Analyst - IT Training Delivery
Accident Compensation Corporation
* Became familiar with the new Claims Management system training materials
* Developed one management module.
* Developed one management module.
03/2005
-
06/2006
Systems Trainer
Department of Corrections
* Involved with liaison with stakeholder and IT and business units
* Provided technical writing for the EDRMS tool TRIM training course and trainer materials.
* Involved in the initial regional rollout of the EDMS tool TRIM.
* Led the nationwide training, provided onsite and provided on-going support post training
* Lead users' point of contact for issue management and continuous improvement
* Co-ordinated issues and improvements though relationships with IT and other parties
* Established extensive stakeholder relationships within the business across all areas from the CEO
to prison management
* Provided technical writing for the EDRMS tool TRIM training course and trainer materials.
* Involved in the initial regional rollout of the EDMS tool TRIM.
* Led the nationwide training, provided onsite and provided on-going support post training
* Lead users' point of contact for issue management and continuous improvement
* Co-ordinated issues and improvements though relationships with IT and other parties
* Established extensive stakeholder relationships within the business across all areas from the CEO
to prison management
02/2003
-
11/2004
Team Leader - Service Development Group
HealthPAC
The Service Development Group, was a relationship management group that was the primary point of
contact for the 21 District Health Boards (at that time), stakeholders and funders when dealing
with payment related matters.
* Managed two teams for 10 months until August 2004, one of nine in Wellington and the other a team
of seven in Dunedin, having overall responsibility for 16 staff, the majority (9) being in
Wellington.
Each team was responsible for differing functions; Wellington was primarily account management,
and Dunedin responsible for payment queries / issues.
contact for the 21 District Health Boards (at that time), stakeholders and funders when dealing
with payment related matters.
* Managed two teams for 10 months until August 2004, one of nine in Wellington and the other a team
of seven in Dunedin, having overall responsibility for 16 staff, the majority (9) being in
Wellington.
Each team was responsible for differing functions; Wellington was primarily account management,
and Dunedin responsible for payment queries / issues.
01/2002
-
02/2003
Business Analyst & Programming Team Leader
Moore Gallagher
* Responsible for the billing programming team.
* Employed to help put processes in place to reduce the number of errors, and to take the pressure
of the programmers from unrealistic expectations from both sales and customers.
* Analysing client and business requirements and compiling of SLAs for Moore Gallagher's major
clients.
* Employed to help put processes in place to reduce the number of errors, and to take the pressure
of the programmers from unrealistic expectations from both sales and customers.
* Analysing client and business requirements and compiling of SLAs for Moore Gallagher's major
clients.
08/1988
-
08/2001
Production Manager - Item Image Processing
EDS (New Zealand) Limited
02/1996
-
06/2000
Production Manager - Item Image Processing
Technical Writing - Item Image Processing
08/1993
-
01/1996
Programming Team Leader, Money Transfer Services (MTS) Group
EDS (New Zealand) Ltd
06/1992
-
07/1993
Programmer, Output Services
EDS (New Zealand) Ltd
04/1990
-
03/1991
Senior Application Tester, Systems & Quality Assurance
EDS (New Zealand) Ltd
08/1988
-
04/1990
Team Leader
System Testing, Databank Systems Ltd
07/1987
-
08/1988
Migration Specialist
Databank Systems Limited
05/1985
-
05/1987
Systems Analyst
Blueport ACT NZ Ltd
12/1984
-
04/1985
Programmer
State Services Commission -Treasury
10/1984
-
12/1984
Programmer
State Services Commission (AAVA)
08/1983
-
09/1984
Systems Analyst
Shipping Corporation of NZ Ltd
02/1980
-
08/1983
Trainee Programmer / Programmer
Statistics New Zealand
Local Availability
Only available for remote work
New Zealand based so would be looking to work remotely
