Chris McManus available

Chris McManus

Business Analyst, Senior Business Analyst, Senior Technical Writer working remotely is what I do.

available
Profileimage by Chris McManus Business Analyst, Senior Business Analyst, Senior Technical Writer working remotely is what I do. from
  • Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates:
  • Languages: English (Native or Bilingual)
  • Last update: 14.07.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Chris McManus Business Analyst, Senior Business Analyst, Senior Technical Writer working remotely is what I do. from
ATTACHMENTS
CV - Chris McManus

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SKILLS
Technical Writing, Business Analysis, MS suite, Project, Visio, Document Management, FMA, SharePoint, SDLC, mobile application, MS Word, System Administration, open source, ERP, Navision, Image Processing, System Testing
PROJECT HISTORY
  • 04/2010 - 06/2020

    • Kiwibank
  • Technical Writer
  • * Completed additional Technical Writing for Kiwibank on their New Zealand Post PostLink system.

  • 10/2005 - 06/2020

    • Telecom New Zealand
  • Documentation & Training Specialist & Business Analyst
  • * Contracted as a Documentation & Training Specialist and Business Analyst.
    * Assisted in the production of half the training material for the project, producing 6 student
    workbooks and 4 trainer's workbooks relating to different aspects of ITIL.

  • 09/2019 - 12/2019

    • Ministry for Primary Industries (MPI)
  • Process Writer
  • Primarily responsible for developing and finalising:
    * Process documentation
    * Procedure documentation
    * Supporting tool documentation
    for the end-to-end Emissions Trading Scheme operational processes.

  • 06/2019 - 07/2019

    • Ministry for Primary Industries (MPI)
  • Business Analyst
  • Responsible for process work to complete definition and documentation of new processes for the
    governments One Billion Trees initiative, creating process documentation for 10 processes from
    scratch and associated process diagrams using Visio.

  • 02/2019 - 05/2019

    • Central Technical Advisory Services (TAS)
  • Senior Business Analyst
  • * Responsible for documentation of the high-level requirements for a new FMIS system
    * Creation of RFQ for FMIS system based on the MBIE template.
    * Creation of Process maps based around ITIL practices.
    * Reviewing and investigating a replacement Document Management system / application.

  • 11/2018 - 11/2018

    • FMA: Financial Markets Authority
  • Senior Technical Writer
  • * Responsible for technical writing and documentation consultancy for Security Standards and
    procedures.

  • 04/2018 - 06/2018

    • Vodafone New Zealand
  • Senior Technical Writer / Senior Business Analyst
  • For the project team to get a large client to the contract signing stage I was:
    * Responsible for putting together complex and volatile business and technical requirements into a
    clear and complete traceability matrix; and
    * Maintained an assumptions register

  • 11/2016 - 12/2017

    • Vodafone New Zealand
  • Senior Technical Writer
  • * Numerous BA tasks as and when required
    * Technical Writing for specific system implementation
    * Document standards creation for documents to be presented to DIA as part of the Ready Government
    initiative
    * SOP updates and creation
    * Document template creation
    * Document control / management covering several projects

  • 07/2015 - 07/2016

    • Kiwibank
  • Business Analyst / Technical Writer
  • * Business Analysis and Technical Writing around specific documentation
    * Business requirements and technical specifications for replacement Gift Card application covering
    three products
    * Restructure / rebuild of team specific SharePoint site

  • 08/2013 - 10/2014

    • New Zealand Racing Board
  • Senior Business Analyst
  • * Senior BA for business requirements definition, process mapping, and management of replacement
    CGI platform and associated television broadcasting channel split
    * Responsible for documenting the approach to testing the replacement CGI platform and modifying
    existing test scripts and creating new ones where necessary to cater for the change
    * Maintained extensive external stakeholder relationships within the business, internally and
    developed overseas relationships, to develop a SDLC and engagement relationship for the work
    undertaken
    * Created initial test scripts for testing the replacement CGI platform.
    * Assisting with the creation of a training plan for staff affected by the replacement CGI
    platform, and for newly employed personnel as the result of a move from Wellington to Auckland
    * Senior BA for requirements management of new betting mobile application

  • 05/2012 - 03/2013

    • New Zealand Racing Board
  • Senior Business Analyst
  • * Senior BA for requirements management and process management - CGI system
    * Senior BA for Options Analysis - CGI system
    * Senior BA for Options Analysis - Teletext system
    * Senior BA for requirements definition of new betting mobile application
    * Established extensive stakeholder relationships within the business, and externally, to develop a
    SDLC and engagement relationship for the work undertaken
    * Delivered business requirements documentation
    * Delivered business process maps for re-development as required

  • 08/2011 - 11/2011

    • Ministry of Education
  • Senior Business Analyst / Training Analyst
  • * Mocked up a 40+ page intranet site using Visio for a new Position Management system within HR
    * Co-ordinated the build and implementation of the intranet pages
    * Created 4 new template forms for use by managers within the Ministry
    * Created 5 user reference guides for various forms and reports
    * Converted technical documentation into reference-based material for inclusion into a BAU
    administration manual

  • 09/2011 - 10/2011

    • AbsoluteIT
  • Senior Technical Writer
  • * Created a marketing tool, using Visio, for use by AbsoluteIT account managers
    * Created simple user documentation and a Visio template.

  • 03/2011 - 05/2011

    • Inland Revenue
  • Senior Technical Writer
  • * Provided Technical Writing services in the area of Customer Relationship Management

  • 12/2010 - 12/2010

    • Wordsworth IS Limited
  • Technical Writer
  • * Created / standardised four MS Word templates based on existing documents.

  • 07/2010 - 08/2010

    • Telecom New Zealand Limited
  • Senior Business Analyst \\ Technical Writer
  • * Lead BA for two large application projects
    * Established extensive stakeholder relationships within the business
    * Documented all business requirements
    * Created and led the delivery of a traceability matrix
    * Managed requirements mapping to benefits and processes
    * Delivered Business Analyst/Documentation Specialist services documenting the intellectual
    property from the Telecom Data Compliance programme.

  • 05/2010 - 06/2010

    • Ministry of Foreign Affairs & Trade (MFAT)
  • Technical Writer
  • * Technical Writer services for an existing user manual, including reviewing, modularising by
    section, and making general improvements as required
    * Established extensive stakeholder relationships within the business
    * Created 3 Operations Manuals for 3 System Administration personnel, requiring interaction with
    those system administration personnel on a regular basis.
    * Reviewed and provided feedback in several e-learning course developed in-house.

  • 06/2009 - 01/2010

    • Kiwibank
  • Senior Business Analyst / Technical Writer
  • * Information gathering, liaison with stakeholders, BA's, system architects, technical writing.
    * Delivered technical writing services to complete and handover documentation for the New Zealand
    Post PostLink system as part of the as-built solution to be supported and sold overseas.
    His contract was concurrent with Chris' other commitments to his other client at the time.

  • 11/2008 - 11/2009

    • Inland Revenue
  • Technology Consultant / Business Analyst
  • * Contracted as a Consultant, as and when required, assisting with their ongoing use and trial of
    the open source product Alfresco.
    * Established extensive stakeholder relationships within the business, and externally
    * Liaison lead between stakeholders and external developers.
    * Evaluated the open source product Alfresco for IRD's Records Management project
    * Established a working relationship with an Alfresco accredited company within New Zealand in
    order to establish a demonstration environment with IRD.
    * Reviewed and 'played' with existing document management products to determine their limits, and
    see what, if anything could have been done with them for IRD.
    * Mentored the testing team within the project team
    His contract was concurrent with Chris' other commitments to his two other clients at the time.

  • 10/2008 - 11/2009

    • CablePrice NZ
  • Training Specialist

  • 03/2007 - 06/2009

    • Ministry of Fisheries
  • EDRMS Consultant, Technical Writing and training specialist
  • * Led the Information gathering, research, liaison with stakeholder, IT and business units,
    training, technical writing for the EDRMS tool Meridio.
    * Involved in the initial regional rollout of the EDRMS tool Meridio
    * Provided regional training and on-site support
    * Lead users' point of contact for issue management and continuous improvement
    * Co-ordinated issues and improvements though relationships with IT and other parties

  • 07/2006 - 08/2006

    • Accident Compensation Corporation
  • Business Analyst - IT Training Delivery
  • * Became familiar with the new Claims Management system training materials
    * Developed one management module.

  • 03/2005 - 06/2006

    • Department of Corrections
  • Systems Trainer
  • * Involved with liaison with stakeholder and IT and business units
    * Provided technical writing for the EDRMS tool TRIM training course and trainer materials.
    * Involved in the initial regional rollout of the EDMS tool TRIM.
    * Led the nationwide training, provided onsite and provided on-going support post training
    * Lead users' point of contact for issue management and continuous improvement
    * Co-ordinated issues and improvements though relationships with IT and other parties
    * Established extensive stakeholder relationships within the business across all areas from the CEO
    to prison management

  • 02/2003 - 11/2004

    • HealthPAC
  • Team Leader - Service Development Group
  • The Service Development Group, was a relationship management group that was the primary point of
    contact for the 21 District Health Boards (at that time), stakeholders and funders when dealing
    with payment related matters.
    * Managed two teams for 10 months until August 2004, one of nine in Wellington and the other a team
    of seven in Dunedin, having overall responsibility for 16 staff, the majority (9) being in
    Wellington.
    Each team was responsible for differing functions; Wellington was primarily account management,
    and Dunedin responsible for payment queries / issues.

  • 01/2002 - 02/2003

    • Moore Gallagher
  • Business Analyst & Programming Team Leader
  • * Responsible for the billing programming team.
    * Employed to help put processes in place to reduce the number of errors, and to take the pressure
    of the programmers from unrealistic expectations from both sales and customers.
    * Analysing client and business requirements and compiling of SLAs for Moore Gallagher's major
    clients.

  • 08/1988 - 08/2001

    • EDS (New Zealand) Limited
  • Production Manager - Item Image Processing

  • 02/1996 - 06/2000

  • Production Manager - Item Image Processing
  • Technical Writing - Item Image Processing

  • 08/1993 - 01/1996

    • EDS (New Zealand) Ltd
  • Programming Team Leader, Money Transfer Services (MTS) Group

  • 06/1992 - 07/1993

    • EDS (New Zealand) Ltd
  • Programmer, Output Services

  • 04/1990 - 03/1991

    • EDS (New Zealand) Ltd
  • Senior Application Tester, Systems & Quality Assurance

  • 08/1988 - 04/1990

    • System Testing, Databank Systems Ltd
  • Team Leader

  • 07/1987 - 08/1988

    • Databank Systems Limited
  • Migration Specialist

  • 05/1985 - 05/1987

    • Blueport ACT NZ Ltd
  • Systems Analyst

  • 12/1984 - 04/1985

    • State Services Commission -Treasury
  • Programmer

  • 10/1984 - 12/1984

    • State Services Commission (AAVA)
  • Programmer

  • 08/1983 - 09/1984

    • Shipping Corporation of NZ Ltd
  • Systems Analyst

  • 02/1980 - 08/1983

    • Statistics New Zealand
  • Trainee Programmer / Programmer

TIME AND SPATIAL FLEXIBILITY
New Zealand based so would be looking to work remotely
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