Donald Izuagba available

Donald Izuagba

Product Owner / Lead Business Analyst

available
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  • Freelancer in
  • Graduation: MSc, Environmental Engineering
  • Hourly-/Daily rates:
  • Languages: English (Full Professional)
  • Last update: 21.06.2020
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CV - Donald Izuagba

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SKILLS
I am an experienced Business Analyst with over 10 years’ experience. I have worked in various capacity either as a lead / senior business analyst, scrum master or product owner for various public and private sector organisations such as the Scottish Government, Registers of Scotland, Lloyds Bank, Royal Bank of Scotland. I have also worked on different project such as process redesign and improvement at the Registers of Scotland, digital transformation at Lloyds Bank & the Royal Bank of Scotland. I have also worked one Waterfall, Agile and “Wagile” delivery methodologies.

I can wear different hats to meet the need of my client / project. Primarily a Business Analyst, I have also worked as a Product Owner, Scrum Master, UAT Tester. 
 
I have the skill that enables me to be flexible when delivering projects for clients. Having also worked for various financial services organisations, I have a considerable appreciation of the importance of designing processes and applications that meet FCA guidelines. I have also worked for various public sector organisations, and therefore have a good understanding of the expectation of the Government Digital Services with respect to service design.

As well as my experiences, I am also certified both as a Business Analyst and an Agile profession by the BCS and Agile Alliance.

I also have the following skills: Product vision development, product roadmap development, requirement elicitation, user story definition, acceptance criteria definition, backlog prioritisation, process re-engineering, gap analysis, impact analysis, stakeholder & third-party management, root cause  analysis, use case modelling, etc

I have extensive experience of the followingb tools: JIRA, Confluence, Blueworks, BPMN, MS Visio, Word, Excel, etc
PROJECT HISTORY
  • 02/2020 - 03/2020

    • Wescot Credit Services
    • 500-1000 employees
    • Banks and financial services
  • Product Owner / Lead Business Analyst
  • Project: Debt collection system upgrade (cancelled due to COVID 19)

    * Organised and completed a walk-through of all documented business processes with the solution
    architecture team to enable completion of solution design;
    * Definition of vision statement for the product;
    * Definition of low-level requirements for x5 EPICs to enable refinement and build;
    * Worked with SMEs to define the commission and interest distribution model to be implemented in
    the new system

  • 09/2019 - 02/2020

    • Royal Bank of Scotland
    • >10.000 employees
    • Banks and financial services
  • Lead Business Analyst / Scrum Master
  • Project: Digital Wallet for Commercial Cards

    * I successfully implemented the Agile ways of working which enabled the debit card launch in
    November and is now being used for credit card launch;
    * For the debit card service launch, I supported various launch activities such as;
    * Created and coordinated of Schedule of Events;
    * Produced test scenarios;
    * Completed business check out activities;
    * Coordinated production of product launch MI
    * For credit card service launch, I facilitated discussions with technology and wider teams and
    documented below project documents:
    * Project Initiation Document (PID);
    o "To Be" process flows to levels 2,3,4 and 5;
    * e2e card provisioning & transaction journeys;
    * IPG documents for all in scope BINs to enable tokenisation of the BINs;
    * Project's product backlog and backlog items;
    * INVEST user stories (requirements) for Mobile Wallet Debit cards;
    * For both debit & credit card service launch, below describes some of my outputs:
    * Provided continue coaching to the product owner and his team on their Agile journey such as
    techniques for decomposing an epic / feature into INVEST user stories and acceptance
    criteria;
    * Providing ongoing coaching to the project team on ways of minimising waste, as well as ways
    of improving the team velocity;
    * Working with the project team on a weekly basis to review, refine and prioritise the backlog
    items;
    * Facilitation of discussions with other teams and Scrum Masters to make sure any blockers are
    removed and dependencies are decoupled;
    * Owned and lead the scoping, analysis, definition and delivery of the product from start to
    completion;
    * Lead and directed the work of 1 scrum team;
    * Engaged on a weekly basis with key stakeholders / customers to review and prioritise the
    product road map and backlog;
    * As part of definition of done, I was responsible for the review & sign off of the features
    developed by the scrum teams at the end of each sprint;
    * Worked with key stakeholders (Senior Product Managers, Delivery Managers, etc) to define and
    plan release / delivery pipeline and dates;
    * Attended various steering and project control body meetings where I presented team plan,
    deliverables, issues, risks

  • 06/2016 - 08/2019

    • Lloyds Bank
    • >10.000 employees
    • Banks and financial services
  • Product Owner / Lead Business Analyst
  • Project 3 (July 18 - Aug 19): Blackhorse Transformation - Implementation

    * For this phase, I worked as the Product Owner, that lead the technical development team that
    supported the full release of the application. Some of the responsibilities I assumed for this
    role includes:
    * Lead & directed all activities associated on-boarding and training new system users;
    * Lead in discussion with stakeholders on resolution plan for all incidents raised by the
    customers;
    * Provided pre deployment review & sign off of the fixes implemented for the incidents;
    * Reviewed and signed off UAT & SIT test strategy and plan to ensure relevance and
    completeness;
    * Developed and implemented the incident / support operating model that was used to complete
    the mass roll out of the new application;
    * Developed the training manual which now forms part of the new customer on-boarding pack;
    * Contributed to definition and baselining of release pipeline;
    * Presented defect stats, defect release plan and dates at project control body meetings;

    Project 2 (Oct 16 - Jun 18): Blackhorse Transformation - Point of Sale system replacement

    * For this phase, I worked as the Product Owner, leading the application development team. My
    responsibilities as the product owner included:
    * Owned and lead the scoping, analysis, definition and delivery of the product from start to
    completion;
    * Lead ad directed the work of 4 scrum teams (2 mainland teams and 2 offshore teams which
    includes developers, customer experience designers, user researchers);
    * Engaged on a weekly basis with key stakeholders / customers to review and prioritise the
    product road map and backlog;
    * Worked with the various scrum teams to refine the product backlog, ensuring it was fit for
    consumption;
    * Worked with various stakeholders / customers to define and agree sprint goals for the 4
    scrum teams;
    * As part of definition of done, I was responsible for the review & sign off of the features
    developed by the 4 scrum teams at the end of each sprint;
    * Coached the programme business analysts on how best to (a) decompose an EPIC (b) write
    INVEST user stories and acceptance criteria. This resulted to the creation of a strong
    digital business analyst community within the division;
    * Worked with key stakeholders (Senior Product Managers, Delivery Managers, etc) to define and
    plan release / delivery pipeline and dates;
    * Attended various steering and project control body meetings where I presented team plan,
    deliverables, issues, risks
    * I organised and facilitated several process and requirements workshops with business SME. Output
    of theses session were signed off process maps and requirements specifications;
    * I worked with the Business Architecture team / wider group teams to design and document the
    target operating model for system user management. Output of this engagement included:
    * A suite of "As Is" & "To Be" process flows to levels 2,3,4 and 5;
    * A baselined requirement document for the new quote & proposal form;
    * A baselined target operation model for user management;
    * A baselined strategy and requirements user migration;
    * A baselined strategy and requirements for data migration;
    * A baselined user management manual;
    * A suite of user management requirements;
    * INVEST user stories;
    * I supported various build requirements, ranging from data source analysis, UAT testing, war room
    sessions, etc
    * I reviewed and signed off all the functionality developed by developers for various sprints;
    * I participated in scrum events such as sprint planning, retrospectives, daily stand-ups and
    product show and tell;
    * I heavily supported the release of the application to both pilot and early adopter customers.
    And now supporting the full release of the application

    Project 1 (Jun 16 - Sept 16): Blackhorse Transformation - Implementation of new customer website https://www.blackhorse.co.uk/

    * For this phase, I worked as the lead business analyst, leading the analysis and application
    development team. My responsibilities included:
    * Supported the product manager articulate and create the road map and horizon board for the
    programme;
    * Created a variety of personas and customer journey maps that described customer's potential
    journey on the new website. This supported discussion about the website information
    architecture;
    * Organised and facilitated a series of workshops with various key stakeholders to elicit and
    validate requirements (user stories) for the website;
    * Created INVEST user stories for developer consumption. Owned and groomed the JIRA backlog
    for the application. This was achieved via a series of backlog refinement which I
    facilitated;
    * Supported with UAT, including the development Gherkin scenarios;
    * Participated in sprint planning, retrospectives, daily stand-ups and product show and tell;
    * Completed Definition of Done and sign off of the user stories on behalf of the product
    owner.
    * Provide implementation / go live support as required

  • 10/2015 - 06/2016

    • Royal Bank of Scotland
    • >10.000 employees
    • Banks and financial services
  • Senior Digital Business Analyst / Proxy Product Owner

  • 03/2015 - 09/2015

    • Registers of Scotland
    • 5000-10.000 employees
    • Public service
  • Agile Business Analyst / Proxy Product Owner

  • 05/2014 - 03/2015

    • Scottish Government
    • >10.000 employees
    • Public service
  • Product Owner

  • 09/2013 - 05/2014

    • National Australian Bank
    • >10.000 employees
    • Banks and financial services
  • Digital Business Change Analyst

  • 01/2011 - 07/2013

    • Money Matters Money Advice Centre
    • 10-50 employees
    • Banks and financial services
  • Product Owner

  • 03/2010 - 11/2010

    • Wise Group
    • 5000-10.000 employees
    • Public service
  • Product Owner / Business Analyst

  • 12/2007 - 02/2010

    • Hurleypalmerflatt
    • >10.000 employees
    • Industry and mechanical engineering
  • Graduate Analyst

TIME AND SPATIAL FLEXIBILITY
Available as soon as possible
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