Product Owner / Lead Business Analyst

Project: Debt collection system upgrade (cancelled due to COVID 19)

* Organised and completed a walk-through of all documented business processes with the solution
architecture team to enable completion of solution design;
* Definition of vision statement for the product;
* Definition of low-level requirements for x5 EPICs to enable refinement and build;
* Worked with SMEs to define the commission and interest distribution model to be implemented in
the new system

Project: Digital Wallet for Commercial Cards

* I successfully implemented the Agile ways of working which enabled the debit card launch in
November and is now being used for credit card launch;
* For the debit card service launch, I supported various launch activities such as;
* Created and coordinated of Schedule of Events;
* Produced test scenarios;
* Completed business check out activities;
* Coordinated production of product launch MI
* For credit card service launch, I facilitated discussions with technology and wider teams and
documented below project documents:
* Project Initiation Document (PID);
o "To Be" process flows to levels 2,3,4 and 5;
* e2e card provisioning & transaction journeys;
* IPG documents for all in scope BINs to enable tokenisation of the BINs;
* Project's product backlog and backlog items;
* INVEST user stories (requirements) for Mobile Wallet Debit cards;
* For both debit & credit card service launch, below describes some of my outputs:
* Provided continue coaching to the product owner and his team on their Agile journey such as
techniques for decomposing an epic / feature into INVEST user stories and acceptance
criteria;
* Providing ongoing coaching to the project team on ways of minimising waste, as well as ways
of improving the team velocity;
* Working with the project team on a weekly basis to review, refine and prioritise the backlog
items;
* Facilitation of discussions with other teams and Scrum Masters to make sure any blockers are
removed and dependencies are decoupled;
* Owned and lead the scoping, analysis, definition and delivery of the product from start to
completion;
* Lead and directed the work of 1 scrum team;
* Engaged on a weekly basis with key stakeholders / customers to review and prioritise the
product road map and backlog;
* As part of definition of done, I was responsible for the review & sign off of the features
developed by the scrum teams at the end of each sprint;
* Worked with key stakeholders (Senior Product Managers, Delivery Managers, etc) to define and
plan release / delivery pipeline and dates;
* Attended various steering and project control body meetings where I presented team plan,
deliverables, issues, risks

Project 3 (July 18 - Aug 19): Blackhorse Transformation - Implementation

* For this phase, I worked as the Product Owner, that lead the technical development team that
supported the full release of the application. Some of the responsibilities I assumed for this
role includes:
* Lead & directed all activities associated on-boarding and training new system users;
* Lead in discussion with stakeholders on resolution plan for all incidents raised by the
customers;
* Provided pre deployment review & sign off of the fixes implemented for the incidents;
* Reviewed and signed off UAT & SIT test strategy and plan to ensure relevance and
completeness;
* Developed and implemented the incident / support operating model that was used to complete
the mass roll out of the new application;
* Developed the training manual which now forms part of the new customer on-boarding pack;
* Contributed to definition and baselining of release pipeline;
* Presented defect stats, defect release plan and dates at project control body meetings;

Project 2 (Oct 16 - Jun 18): Blackhorse Transformation - Point of Sale system replacement

* For this phase, I worked as the Product Owner, leading the application development team. My
responsibilities as the product owner included:
* Owned and lead the scoping, analysis, definition and delivery of the product from start to
completion;
* Lead ad directed the work of 4 scrum teams (2 mainland teams and 2 offshore teams which
includes developers, customer experience designers, user researchers);
* Engaged on a weekly basis with key stakeholders / customers to review and prioritise the
product road map and backlog;
* Worked with the various scrum teams to refine the product backlog, ensuring it was fit for
consumption;
* Worked with various stakeholders / customers to define and agree sprint goals for the 4
scrum teams;
* As part of definition of done, I was responsible for the review & sign off of the features
developed by the 4 scrum teams at the end of each sprint;
* Coached the programme business analysts on how best to (a) decompose an EPIC (b) write
INVEST user stories and acceptance criteria. This resulted to the creation of a strong
digital business analyst community within the division;
* Worked with key stakeholders (Senior Product Managers, Delivery Managers, etc) to define and
plan release / delivery pipeline and dates;
* Attended various steering and project control body meetings where I presented team plan,
deliverables, issues, risks
* I organised and facilitated several process and requirements workshops with business SME. Output
of theses session were signed off process maps and requirements specifications;
* I worked with the Business Architecture team / wider group teams to design and document the
target operating model for system user management. Output of this engagement included:
* A suite of "As Is" & "To Be" process flows to levels 2,3,4 and 5;
* A baselined requirement document for the new quote & proposal form;
* A baselined target operation model for user management;
* A baselined strategy and requirements user migration;
* A baselined strategy and requirements for data migration;
* A baselined user management manual;
* A suite of user management requirements;
* INVEST user stories;
* I supported various build requirements, ranging from data source analysis, UAT testing, war room
sessions, etc
* I reviewed and signed off all the functionality developed by developers for various sprints;
* I participated in scrum events such as sprint planning, retrospectives, daily stand-ups and
product show and tell;
* I heavily supported the release of the application to both pilot and early adopter customers.
And now supporting the full release of the application

Project 1 (Jun 16 - Sept 16): Blackhorse Transformation - Implementation of new customer website https://www.blackhorse.co.uk/

* For this phase, I worked as the lead business analyst, leading the analysis and application
development team. My responsibilities included:
* Supported the product manager articulate and create the road map and horizon board for the
programme;
* Created a variety of personas and customer journey maps that described customer's potential
journey on the new website. This supported discussion about the website information
architecture;
* Organised and facilitated a series of workshops with various key stakeholders to elicit and
validate requirements (user stories) for the website;
* Created INVEST user stories for developer consumption. Owned and groomed the JIRA backlog
for the application. This was achieved via a series of backlog refinement which I
facilitated;
* Supported with UAT, including the development Gherkin scenarios;
* Participated in sprint planning, retrospectives, daily stand-ups and product show and tell;
* Completed Definition of Done and sign off of the user stories on behalf of the product
owner.
* Provide implementation / go live support as required