Marie-Helene Huvenne not available until 11/01/2021

Marie-Helene Huvenne

Business Relationship Manager, Business Process Analyst, IT Business Analyst

not available until 11/01/2021
Profileimage by MarieHelene Huvenne Business Relationship Manager, Business Process Analyst, IT Business Analyst from
  • Freelancer in
  • Graduation: Business Administration, International Relations
  • Hourly-/Daily rates:
  • Languages: German (Limited professional) | English (Limited professional) | French (Limited professional) | Dutch (Limited professional) | Spanish (Limited professional)
  • Last update: 02.03.2021
Profileimage by MarieHelene Huvenne Business Relationship Manager, Business Process Analyst, IT Business Analyst from
CV Marie-Helene

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I'm a business relationship manager with a lot of experience in capturing business needs and translating them to IT. 
Building bridges between departements (also non-IT) 
And a natural feeling for business process improvements. 

I am a multifunctional profile. 

Experience in Project management, process management, SAP, customer service
  • 05/2015 - 05/2018

    • Infrax cvba - Energy & Utilities
  • Business Process Analyst (BPA)
  • Assuring alignment between business processes (administration and financial) and to be the liaison between
    business process and IT.
    Continuous improvement of processes using LEAN techniques and monitoring KPI's.
    Internal consultant for ad hoc business cases and projects such as GDPR implementation.

    Key responsibilities:
    - Defining and implementing new business processes triggered by strategic and organizational initiatives in
    consultation with leading management.
    - Business requirements analysis and translating them into projects.
    - Optimization of existing (sub)processes - define AS-IS and TO-BE processes, implementing the changes
    required.(LEAN - SIX SIGMA)
    - Monitoring KPI's.
    - Managing and leading internal projects: e.g. Data Compliance, Insourcing of services.

  • 10/2014 - 05/2015

    • Wallonia - Suez Environment - Waste & Recycling
  • Team Coordinator
  • As the Team Coordinator for the Wallonia Contact center, I was responsible for initiating (start-up) and leading the
    new commercial department after strategic re-organization.

    Key responsibilities:
    - Start-up of the Customer Contact Center for Wallonia.

    - Defining processes and workflows in function of the internal reorganization of the commercial
    - Recruitment, training and daily management of the team (8 fte).
    - Launch commercial initiatives, monitoring sales and execute BI reporting.
    - Business Support with regards to the SAP implementation (Aftercare).

  • 09/2012 - 10/2014

    • Wallonia - Suez Environnement
  • SAP Project Coordinator
  • SPOC for the Sales Department Wallonia during the IT- SAP Implementation project. SAP SD, CRM, WFM, FI/CO.

    Key Responsibilities:
    - Requirements analysis during definition phase of the project.
    - Project Support mainly for the Sales department and additionally for Finance and Waste Flow
    Management in Wallonia during the entire project - SAP support, Project Communication, Change
    - Create training materials and write appropriate technical user documentation.
    - UAT testing.
    - Organize and provide training for employees.
    - General business support.

    Additional business project: market segment expansion.

  • 03/2012 - 06/2012

    • Spiritus. (Webservices for real estate) - SaaS
  • Account Manager
  • Managing customer relations, sales of product and actively participate in the creation of new products.

  • 03/2011 - 03/2012

    • Quasus N.V
  • Associate Consultant
  • Business Consultant on various assignments (Insurance, Telecom and Pharma):

    - Business Requirements- en process analysis.
    - Project Management: Project planning and reporting.
    - Test engineering: Testing new software developments at clients site.

Maximum availability 4days/week. 
Location Belgium - Region Leuven-Liège but flexible if remote work is allowed