SP

Somujit Paul

available

Last update: 13.07.2020

ServiceNow Administrator and Developer

Graduation: not provided
Hourly-/Daily rates: show
Languages: English (Native or Bilingual)

Skills

  • Experience in ServiceNow implementation programs which includes requirement gathering and analysis, build of solution, testing and verification.
  • Developing ITSM solutions across Incident, Change, Problem, Knowledge, Service Catalog Modules.
  • Worked as lead technical developer for ServiceNow implementation program (transformation from HPSM). Designed solution for ITSM modules - Service Request, Incident, Change, Problem, Knowledge and ITOM Discovery.
  • Migrating Service Catalog items from HPSM to ServiceNow, which included defining of complex workflows, approvals and assignments, resulting in workload reduction.
  • Creation of catalog Order Guides based on conditional workflows, cascading feature to order catalog items in packages to meet client requirements
  • Providing solutions and designing user friendly service portal, which includes portal banner modifications, labelling, changes to incident request list view
  • Built performance analytics solutions and reports, includes creating reports form multiple source tables, dashboard views.
  • Hands-On Experience on tasks such as ‘Personalization and Customization’, ‘Lists & Forms’, ‘Notifications’, ‘SLAs’, ‘Workflows’, including Client Scripts, UI Scripts, UI Policies, Business Rules.
  • Change workflow which includes approval from CI approval group, Change Office, CAB/e-CAB across different stages of Change based on the change Subtype. Approval workflows which includes group level, manual, multi-level approval co-ordination
  • Inbound mail actions based on mail subject line to auto fill CI’s, category, sub-category, impact, urgency upon tickets created via email
  • Making notification more informative and user friendly by providing URL to access the to-be-actioned tickets related to viewing, approvals
  • Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as create new discovery patterns.
  • Worked on Discovery which includes set up mid servers, connectivity test, CI Discovery Phase, CMDB population,
  • Worked on Business Service mapping and wrote scripts in the sensors to map CI's so that the end user can have a graphical representation of CI's and their relationship through BSM.
  • Used ServiceNow mapping for unified Discovery of Hybrid Infrastructure and services.
  • SLA configurations.
  • Communication, meetings and workshops with stake holder/developers for requirement gathering, analysis/feasibility checks, testing, training, delivery, transitioning

Project history

Local Availability

Only available in these countries: Australia
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