Gerard Kumar available

Gerard Kumar

Team Leader - Operations, Customer Support Officer, Executive Sales Promotions

available
Profileimage by Gerard Kumar Team Leader - Operations, Customer Support Officer, Executive Sales Promotions from
  • Freelancer in
  • Graduation: BACHALOR IN POLITICAL SCIENCE
  • Hourly-/Daily rates:
  • Languages: English (Native or Bilingual) | Hindi (Native or Bilingual)
  • Last update: 30.07.2020
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CV - Gerard Kumar

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SKILLS
I have good math skills, ability to be detailed oriented
Strong computer proficiency, with a firm grasp on MS Office tools and the tech savvy to quickly learn and master new software programs
Strong attention to detail and a commitment to the highest quality of performance
Ability to read and comprehend detailed instructions, correspondence and memos
Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practice.
Contact client to resolve any issues with their source data.
Guaranteed 100% customer satisfaction.
PROJECT HISTORY
  • 05/2008 - 07/2017

    • HSBC
  • Customer Support Executive
  • * Collections of HSBC credit cards/store cards and mortgages for US.
    * Collections for cards, loans, overdraft accounts for Singapore/India.
    * Specialized in recovery of written off loans in the Middle East regions.
    * Supported HSBC UK Region for disputes for debit cards.
    * Trained in CBS Call model, objection handling, disputes and complaint handling.
    * Trained in skip tracing and HSBC business email writing skills.

  • 11/2005 - 04/2007

    • Allsec Technologies Limited
  • Team Leader - Operations
  • * Managing collections portfolio for Dell Financial Services US, providing customer service
    and collections activity.
    * Responsible for production, attendance, monitoring and feedback of a team of collectors.
    * Handled DFS research with involved identifying misapplication of funds, lifting and
    reapplying payments from one of the customer's account to the other.
    * Application of unidentified funds to the respective accounts.
    * Ensuring customer disputes are resolved by coordinating with the customer service team of
    DFS & Dell Inc on occasions when incorrect invoicing was generated.
    * Maintaining and running jobs in the dialer.
    * Managing staffing levels to handle inbound call volume.

  • 03/2003 - 10/2005

    • Allsec Technologies Limited
  • Customer Support Officer
  • * Responsible for customer support for any general/technical issues related clarifications.
    * Provided customer services and collections activities.
    * Managed inbound calls effectively.

  • 10/1998 - 10/1999

    • Comdex Computer Publishing
  • Executive Sales Promotions
  • * Responsible for Sales in Delhi region.
    * Managed key corporate accounts of NIIT, Aptech, NTG and SSI.
    * Management of sales promotions and POP displays at trade fairs:
    * CSI 98(Computer Society of India, Indira Gandhi Indoor Stadium, New Delhi)
    * Calcutta Book Fair.
    * Delhi Book Fair (Pragati Maidan, New Delhi)
    * India Internet World (Pragati Maidan, New Delhi)
    * Delhi Publishers Guild (Delhi Hatt)

TIME AND SPATIAL FLEXIBILITY
Looking at working remotely.
OTHER
Hi,

I have good math skills and the ability to be detailed oriented.
I have strong computer proficiency, with a firm grasp on MS Office tools and tech savvy to quickly learn and master new software programs.
Strong attention to detail and a commitment to the highest quality of performance.
Ability to read and comprehend detailed instructions, correspondence and memos.
Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.
Maintain a 99% accuracy rate by assessing client and account documents for errors according to standard practice.
Guaranteed 100% customer satisfaction.
Thank You.
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