Technical / Functional Consultant - Microsoft Dynamics AX, D365 Consultant, Database Developer/

Project Specific Involvement:

Security Roles Project
Created new roles and customized all roles for the go live roll out. Out of the box roles give
access to setup parameters, which was required to be revoked in requirement gathering and created
separately for super users. Customized all roles for limited permissions on required tables such as
certain areas related to supplier and customers. Documenting process flows and user training.
Implementing Expenses
Configuration, testing and implementing of organization hierarchy for setting up automated workflows
for Expenses and Timesheets. Setting up worker and positions and mapping relevant accounts and
expenses for project validation by configuring Travel and Expenses, HR, Payroll and Project
Management & Accounting modules. Documenting process flows and user training.
Distribution and Logistics
Configuration, testing and implementation of Procurement and Sourcing, Sales and Marketing modules
as per the requirements captured from business stakeholders. Training users for product setup,
product release, new trade agreements, deliveries (direct/non-direct), returns and other operations
such as warehousing processes setup and stock management.
Integration of CRM and AX
Carried out number of workshops with key users of business to capture the requirements for
integrating SugarCRM with MS Dynamics AX2012 R3. Creation of process flow documents and
functional/technical specification documents for Quote to Order, Products and Product Bundle
synchronization, Customers and Contacts synchronization. Testing and training of the solution.

General responsibilities include, to:
* Assist in the successful implementation of Dynamics AX features using best practices.
* Assist and where possible advice on the best set-up of Dynamics AX.
* Conduct prioritizing sessions with key business stake holders.
* Define and deliver according to roadmaps for AX projects and BAU issues.
* Gain a good understanding of business requirements and help determine the best approach to
meet those objectives.
* Document business processes, gap analysis and functional design documents.
* Drive and complete simpler set up and configuration work as per designs.
* Assist with and complete data migrations and management of data sets as required.
* Provide support for detailed second / 3rd line operational support, investigation and analysis
of system issues.
* Liaise with users to understand the background of the issues and how they use the system to
help determine possible causes of an issue.
* Assist the development team in identifying / testing issues as required.
* Working with the internal systems and project teams to help determine the priority of bug
fixes and enhancements.
* Work with the trainer and other key team members to ensure knowledge transfer.
* Provide post-implementation support as needed.
* Support Knowledge Sharing and business user mentoring.
* Assist in providing demonstrations of functionality to business users and departments for
evaluation.
* Participate in the quality assurance process including security roles and users.
* Assist with retrospective feedback sessions and ensure business user satisfaction
* Managing AX Security Roles and user accounts on all platforms and application.
* Supporting business processing and integration from CRM to AX
* Providing technical and functional support between various AX servers and environments.
* Supporting MS Dynamics AX 2012 functional across various modules such as project accounting,
purchase ledger, sales ledger, general ledger, budgeting, fixed assets, cash & bank
management, procurement, product information management, HR, master scheduling, organization
administration, system administration and stock management
* Configuration of management reporter (Technical and Functional), Data mart creation, report
designing on different table structures and system configuration
* Provide detailed second line and third line operational support, investigation and analysis of
system issues.
* Assist the development team in identifying / testing issues as required.
* Work with the internal systems and project teams to help determine the priority of bug fixes
and enhancements.
* Monitor key business systems, including licenses used, database, performance and errors and
advice / work with appropriate teams on resolution.
* Identification of enhancements & efficiency gains from working with key users across the
business.
* Take a key role within any Major Incident of the key internal systems.
* Manage configuration of roles, permissions and security in Dynamics AX 2012 R3.
* Provide administration and configuration support in Dynamics AX 2012 R3.
* Run appropriate updates including hot fixes and application facing upgrades as required in
line with appropriate change management procedures.
* Provide training to key users where required and support on best practice.
* Provide reports on utilization and resolution time of detailed issues raised.
* Assist in testing as and when required to ensure system upgrades / updates are successful.
* Liaise with other internal support teams and key stakeholders in the business to ensure
progress is satisfactory.
* Fast tracking priority issues to our external 3rd line support providers to achieve closure on
faults within the definitions of the maintenance agreements.
* Implement standard processes and procedures as required to support the BAU of key business
systems.