Scrum Certified Project Manager with DevOps and managing Cross-Functional Team

Client: iCube Medical Inc

Project: ProComply – COVID-Analyzer                                                                                                            

Responsibilities:

• Single point of accountability for project delivery
• Ensured the completion and approval of key deliverables and documents as noted by the project scope and SDLC (Agile & Waterfall methodologies included)
• Manage project timelines, scope, and delivery
• Managed multiple & cross-project teams schedules, expectations, tasks, and issues for delivery of expected solutions as related to project objectives
• Identified, escalated, resolved and/or mitigated issues and risks which impeded delivery
• Coordinated the activities and meetings of the Project Team Leads to ensure appropriate communication and break of traditional silos
• Interfaced with project sponsor(s), internal resources, and 3rd party vendor project team members to develop and maintain project management documents including project plans and status reports
• Worked with Project Team Leads and the company's management to ensure proper resources are available to complete the work within the budget and timeline
• Facilitated issues management and change management processes
• Interacted directly with business owners & SMEs providing a translation layer for technically oriented project teams
• Performed other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Environment: PHP, MySQL, JIRA, SVN, Jenkins, HTML 5.0, Angular

Client: Multiple Dental Clients

Project: Online Presence (                                                                                                                  

Responsibilities:

• Manage multiple projects concurrently through the entire software development life cycle from initial conception through launch.
• Manage documentation, libraries, and toolkits, and manage an archive of project history
• Work with product, business and development to effectively drive projects from concept to launch
• Manage feature requests, bug filing and testing. Facilitate and manage QA process for launches
• Participate in efforts to continuously improve the software development process.
• Responsible for ensuring projects are launched according to published schedules.
• Responsible for setting up and maintain collaboration & communication tools.
• Lead the process to develop and prioritize monthly and quarterly plans with the team leads.
• Manage the calendar and tracking of the completion of UX requests, and related communications to the organization

Environment: PHP, MySQL, JIRA, SVN, , HTML 5.0, Angular, CSS, JavaScript

 

Client: TUMI (USA, CA, KR, ID)    

Project: Managed Services (SAP Hybris Upgrades, Build Releases, Support, etc)                                                                                              

Responsibilities:

• Implement DevOps tools and life cycle on responsible services
• Develop and maintain a DevOps roadmap that defines and communicates the strategic direction for DevOps in support of business strategies
• Ensure the DevOps teams are adequately managing of high and critical priority incidents in production
• Improve DevOps environment/team with technical initiatives
• Leads the design, build, and operational management of highly secure and scalable sites/software for the business and works tirelessly to guarantee the reduction or removal of bottlenecks and inefficiencies in the DevOps department and engineering department as a whole
• Collaborate with application development and infrastructure teams in order to help bridge the functional gap and determine the DevOps feature/function set in order to optimize the technical environment
• Develop and execute against the continuous build and deploy toolset roadmap
• Maintain and administer the tools and environments supporting continuous build and automated deployment processes
• Build and manage development and testing environments, assisting developers in debugging application issues using tools
• Work directly with agile Application Development teams to provide daily support aligned with a model of Continuous Delivery
• Manages the release pipelines working with business, marketing and service delivery. Communicates release updates to all business units and Sr. Management
• Work with multiple software development teams internationally to address issues and improve quality
• Manage and maintain a cohesive view between both product offerings, handling operations metrics, version management, and driving process improvements
• Develop and execute automated solutions and tools to monitor and support our software development and release processes
• Support high end, complex problem management to identify complex problems and develop work around solutions and resolutions.

Environment: SAP CCV1/CCV2, Oracle, MySQL, Attraqt, Certona, Hybris 6.7, SVN, GIT, Jenkins, JIRA, Nagios, Splunk, DynaTrace, Grafana

 

Client: Samsonite China                                                                                                   

Responsibilities:

• Implement DevOps tools and life cycle on responsible services
• Develop and maintain a DevOps roadmap that defines and communicates the strategic direction for DevOps in support of business strategies
• Ensure the DevOps teams are adequately managing of high and critical priority incidents in production
• Lead the design, build, and operational management of highly secure and scalable sites/software for the business and works tirelessly to guarantee the reduction or removal of bottlenecks and inefficiencies in the DevOps department and engineering department as a whole
• Collaborate with application development and infrastructure teams in order to help bridge the functional gap and determine the DevOps feature/function set in order to optimize the technical environment
• Develop and execute against the continuous build and deploy toolset roadmap
• Maintain and administer the tools and environments supporting continuous build and automated deployment processes
• Build and manage development and testing environments, assisting developers in debugging application issues using tools
• Work directly with agile Application Development teams to provide daily support aligned with a model of Continuous Delivery
• Manages the release pipelines working with business, marketing and service delivery. Communicates release updates to all business units and Sr. Management
• Work with multiple software development teams internationally to address issues and improve quality
• Manage and maintain a cohesive view between both product offerings, handling operations metrics, version management, and driving process improvements
• Develop and execute automated solutions and tools to monitor and support our software development and release processes
• Support high end, complex problem management to identify complex problems and develop work around solutions and resolutions.

Environment: SAP Commerce Cloud v1/ v2, Oracle, My SQL, Attraqt, Certona, Hybris 6.7, SVN, GIT, Jenkins, JIRA, Nagios, Splunk, DynaTrace, Grafana

 

Client: Ethicon                                                                                                            

Responsibilities:

• Single point of accountability for project delivery
• Ensured the completion and approval of key deliverables and documents as noted by the project scope and SDLC (Agile & Waterfall methodologies included)
• Managed project timelines, scope, and delivery
• Managed multiple & cross project teams schedules, expectations, tasks, and issues for delivery of expected solutions as related to project objectives
• Identified, escalated, resolved and/or mitigated issues and risks which impeded delivery
• Coordinated the activities and meetings of the Project Team Leads to ensure appropriate communication and break of traditional silos
• Interfaced with project sponsor(s), internal resources, and 3rd party vendor project team members to develop and maintain project management documents including project plans and status reports
• Worked with Project Team Leads and company's management to ensure proper resources are available to complete the work within the budget and timeline
• Facilitated issues management and change management processes
• Interacted directly with business owners & SMEs providing a translation layer for technically oriented project teams
• Performed other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Environment: Swift 2.0, PHP, SQL Lite, JIRA, SVN, Jenkins, HTML 5.0, Angular JS

 

Client: Johnson & Johnson                                                                                 

Responsibilities:

• Created and executed project work plans and revised as appropriate to meet changing needs and requirements on Client engagements that they personally manage.
• Identifies resources needed and works with appropriate internal practice leads in the assignment of individual responsibilities.
• Managed day-to-day operational aspects of a project and scope.
• Reviews deliverables prepared by team before passing to client.
• Participated in the UAT process as deemed appropriate by the projects they lead.
• Effectively applied methodologies and enforced project standards.
• Prepared for engagement reviews and quality assurance procedures.
• Facilitated team and client meetings via phone or other conference tools.
• Held regular status meetings with project team via phone or other conference tools.
• Kept project team well informed of changes within the organization and general client news.
• Effectively communicated relevant project information to superiors.
• Delivered engaging, informative, well-organized presentations.
• Resolved and/or escalated issues in a timely fashion.
• Developed lasting relationships with client personnel that foster client ties.
• Communicated effectively with clients to identify needs and evaluate alternative business solutions.

Environment: Swift 2.0, PHP, SQL Lite, JIRA, SVN, Jenkins, HTML 5.0, Angular JS

 

Client: iRoute Co.

Responsibilities:

• Worked with Product Development teams to establish joint operational priorities
• Packaged management workflows
• Performed quality reviews, manage operations, and triage operational issues
• Owned and managed virtualized test environments supporting the development
• Managed teams of monitoring tools developers, data scientists, and automation engineers
• Developed and drove our analytics efforts utilizing vast streams of system performance data
• Configured and managed performance monitoring tools and notification services

Project: Healthcare

Responsibilities:
* Assigned KRs and individual targets to the associates.
* Involved in sending daily team production reports to team & Top-level management.
* Provided the highest level of technical, proactive, and reactive customer service to
Customers.
* Was responsible for specific projects providing support to a broad range of products in
complex High- Availability configurations and critical business environments.
* Was responsible for client coordination and participating in problem reviews, such as
open/closed call reviews and monthly/quarterly customer meetings.
* Monitored calls and delivered regular coaching's to associates.
* Motivated the team to achieve the targets.
* Sent regular product updates to the team.
* Reviewed performance with the customer periodically during on-going phase. Ensuring smooth
operations for all systems across the IT teams.
* Generated daily and weekly reports for check point calls/review meetings with the CTO and the
client.
* Determined daily task priorities on requirements, and assigned them respectively
* Maintained employee time records and ensured tasks are completed professionally and timely
* Prepared and executed a project closeout strategy.
* Personally coached, trained and mentored direct subordinates and provided career development
opportunities through training and quality management activities

Environment: Windows Server, MS Office Suite, Outlook, App Servers

Project: Healthcare

Responsibilities:
* Monitored calls and delivered regular coaching to associates.
* Motivated the team to achieve the targets.
* Sent regular product updates to the team.
* Maintained database of client products in the software.
* Provided client support for Front Office Interfaces and Data Provision / Delivery.
* Was responsible for the maintenance of email and network security systems.
* Administered Network Workstations.
* Involved in sending daily team production reports to team & Top-level management.
* Provided the highest level of technical, proactive, and reactive customer service to
customers.
* Was responsible for client coordination and participated in problem reviews, such as
open/closed call reviews and monthly/quarterly customer meetings.

Environment: LAN, Windows Server, Networking