Senior C & D Level Interim Manager, Project Manager and Business Consultant available

Senior C & D Level Interim Manager, Project Manager and Business Consultant

available
Profileimage by Anonymous profile, Senior C & D Level Interim Manager, Project Manager and Business Consultant
  • Freelancer in
  • Graduation: Diploma Industrial Engineering / Master of Business Administration
  • Hourly-/Daily rates:
  • Languages: German (Native or Bilingual) | English (Full Professional)
  • Last update: 10.08.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Anonymous profile, Senior C & D Level Interim Manager, Project Manager and Business Consultant
ATTACHMENTS
CV - Lars Koester

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SKILLS
- More than 20 years experience across banking / payment industry, telecommunications and IT
- Broad cross-cultural experience, through international leadership and project roles
- Proven Track Record as Interim Manager in various roles (Product Management, Business Transformation, Customer Experience, Digitization, Multi-Channel Management, Technologie)
- Consulting skills: C-Level interaction, Cross Functional Project & Program Management, Digital Transformation, Business Transformation, CRM / Customer Journey / Customer Experience, Multi-Channel Management, Product Management / Marketing
PROJECT HISTORY
  • 01/2020 - 08/2020

    • KÖSTER CONSULTING
  • Senior Management Consulting and Interim Management

  • 09/2016 - 08/2019

  • Director Multi-Channel / Customer Relationship Management
  • o Set-up of newly founded CRM unit
    o CRM Strategy Definition and introduction of Digital Omni-Channel Campaigning, incl. required IT
    infrastructure and data driven decisioning (right offer, right channel, right time), Next Best Offer
    approach
    o Responsibility to achieve Existing Customer KPIs (PBT, Loyalty, NPS)
    o Continuation of responsibility for change / digitization program with launch of first wave in
    August 2019.

  • 03/2015 - 08/2016

  • Director Customer Experience & Digital Transformation
  • o Responsible for all digital customer channels (Online Banking, Mobile Banking App, Digital
    Application, Website and Landing Pages)
    o Customer Journey Design & Management focusing communication, UX and UI on customer
    experience, satisfaction and development
    o Set-up and lead of biggest change / digitization program (120 FTE, €17m):
    - Exchange of Online & Mobile Banking with focus on digital servicing and customer
    development
    - Introduction of new CRM System with creation of single customer view
    - Move to cloud based infrastructure

  • 02/2009 - 02/2015

    • Köster Consulting
  • CEO / Interim Manager
  • Various roles e.g.:
    • Optimization of Hardware Services Unit through organizational and process redesign
    • COO Interim Manager (270 FTE) for Consumer Telecommunications Unit
    • Interim Manager in the areas Product Management and Customer Development
    • Project stream leadership in worldwide blue chip restructuring project (107 countries) together with goetzpartners 

  • 01/1997 - 01/2009

    • VODAFONE; Vodafone Top 150 Leadership Team Worldwide
  • Chief Marketing Officer
  • o Responsibility for the full Marketing Mix with yearly revenues of €1,5b and €43m marketing
    budget:
    - Definition of the company strategy
    - Development and execution of propositions
    - New Product development
    - Customer Value Management
    - Brand and Customer Experience

  • 08/2005 - 07/2007

  • Director Regional Network and Operation
  • o Responsibility for Network Planning (GSM, UMTS, HSPDA), Site Acquisition, Construction and
    Management, Network Operation, Quality and Optimization with a yearly budget of €75m.
    o Restructuring of the Network and Operations area in terms of organizational structure, processes,
    interfaces towards other regions / headquarter and staffing. Reduction of staff from 206 to 120.

  • 04/2004 - 07/2005

  • Head of Customer Marketing Business
  • o Responsibility for customer base marketing for all business segments across the customer
    lifecycle

    Global Leadership Program Assignments (11/2001-3/2004) - Program limited to 14 people
    worldwide / year for International and Cross functional Leadership
    o Responsibility for the overall co-ordination of the development, implementation and launch of
    the first globally developed business products across 13 Vodafone Networks (Düsseldorf)
    o Responsibility for capturing the product roadmaps of Vodafone Pacific and connecting them with
    the Global Products innovation unit (Australia, New Zealand)
    o Line Management responsibility for the Business Products Voice Unit (Madrid)

  • 04/1997 - 10/2001

  • Head of Product Marketing Voice & Messaging
  • o Responsibility for product development, launch and lifecycle management for all Voice &
    Messaging Products

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