AcontecendoAqui; Florianópolis, Brazil
energy-viable-153661825.html
Keywords
Skills
- 2 years of practical experience with Selenium Webdriver, Python and Webscraping;
- 10 years of experience working in web development
I use to love WordPress, but Automation stole my heart.
- 10 years of experience working in web development
I use to love WordPress, but Automation stole my heart.
Project history
08/2020
-
08/2020
08/2015
-
08/2016
Customer Success Manager
MailerLite
Handling with a myriad of requests from customers across the globe, with a
focus on the English, Spanish and Portuguese speaking markets.
Daily Operations:
Account Management
* Filing complains and reimbursements
* Technical questions
* Service requests
* Updates
* Documentation
* Product Localization
Content and Marketing
* Newsletter
* Articles (Portuguese)
* Help Files (English and Portuguese)
Inquiries came in online (chat and email) or by phone (English, Spanish and
Portuguese).
Online tools I used during that period were: Slack, Intercom, Helpscout and
Email.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 350 inquiries in any given week and consistently met
performance benchmarks in all areas (speed, accuracy, volume).
During my time at MailerLite, I had contact with renowned names such as
Opera, Nike, Oxford University and Twitter.
focus on the English, Spanish and Portuguese speaking markets.
Daily Operations:
Account Management
* Filing complains and reimbursements
* Technical questions
* Service requests
* Updates
* Documentation
* Product Localization
Content and Marketing
* Newsletter
* Articles (Portuguese)
* Help Files (English and Portuguese)
Inquiries came in online (chat and email) or by phone (English, Spanish and
Portuguese).
Online tools I used during that period were: Slack, Intercom, Helpscout and
Email.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 350 inquiries in any given week and consistently met
performance benchmarks in all areas (speed, accuracy, volume).
During my time at MailerLite, I had contact with renowned names such as
Opera, Nike, Oxford University and Twitter.
07/2007
-
11/2009
Copywriter
Mediacom / Sambba Propaganda
As a copywriter at Mediacom I created campaigns for a myriad of audiences
and mediums from both public and private sector. From themes ranging from
used cars to luxury items, such as the Armada Yachts Brand.
in 2007, the text for a Radio Spot won an award from the State Association of
Radio and Television Broadcasters (ACAERT) for the best radio spot of the
year.
and mediums from both public and private sector. From themes ranging from
used cars to luxury items, such as the Armada Yachts Brand.
in 2007, the text for a Radio Spot won an award from the State Association of
Radio and Television Broadcasters (ACAERT) for the best radio spot of the
year.
07/2008
-
12/2008
Content Manager (Temporary Contract)
Eco Power Brasil
Eco Power Conference was an international event focused on enviromental
issues and renewable energy. It featured a stellar panel of discussion, with
speakers such as 2007 Nobel Peace Prize winner and Vice-President of the
Intergovernmental Panel on Climate Change (IPCC) Mohan Munasinghe,
former President of Chile and UN Special Envoy for Climate Change Ricardo
Lagos.
My task was to coordinate, produce and update information on the event
portal for all 500 participants of the event on what regards discussion panels,
speakers bio, and events in English, Spanish and Portuguese.
The website no longer exists, but you can find more information about the
magnitude of the event here:
http://www.prnewswire.co.uk/news-releases/
eco-power-brings-un-envoy-and-two-nobel-peace-prize-winners-to-brazilconference-seeks-to-generate-public-policies-aimed-at-making-renewable-
issues and renewable energy. It featured a stellar panel of discussion, with
speakers such as 2007 Nobel Peace Prize winner and Vice-President of the
Intergovernmental Panel on Climate Change (IPCC) Mohan Munasinghe,
former President of Chile and UN Special Envoy for Climate Change Ricardo
Lagos.
My task was to coordinate, produce and update information on the event
portal for all 500 participants of the event on what regards discussion panels,
speakers bio, and events in English, Spanish and Portuguese.
The website no longer exists, but you can find more information about the
magnitude of the event here:
http://www.prnewswire.co.uk/news-releases/
eco-power-brings-un-envoy-and-two-nobel-peace-prize-winners-to-brazilconference-seeks-to-generate-public-policies-aimed-at-making-renewable-
01/2007
-
07/2007
Copywriter - Content Manager
* Workflow Management;
* Article Writing;
* Selection of news;
* Shooting Newsletters;
* Conducting Interviews.
Key accomplishment: During my time at AcontecendoAqui I conducted my first
interview with Amyr Klink, a brazilian adventure and sailor with 7 published
books and a member from National Geographic Society.
* Article Writing;
* Selection of news;
* Shooting Newsletters;
* Conducting Interviews.
Key accomplishment: During my time at AcontecendoAqui I conducted my first
interview with Amyr Klink, a brazilian adventure and sailor with 7 published
books and a member from National Geographic Society.
Local Availability
Only available in these countries:
Brazil
Other
Available for writing automation scripts as well as web scrapping services.
