Joy Okechukwu available

Joy Okechukwu

VIRTUAL ASSISTANT | CUSTOMER SUPPORT | SOCIAL MEDIA MANAGEMENT

available
Profileimage by Joy Okechukwu VIRTUAL ASSISTANT | CUSTOMER SUPPORT | SOCIAL MEDIA MANAGEMENT from PortHarcourt
  • 500001 Port Harcourt Freelancer in
  • Graduation: Associate's degree in Business Administration and Management
  • Hourly-/Daily rates:
  • Languages: English (Native or Bilingual)
  • Last update: 22.08.2020
KEYWORDS
PROFILE PICTURE
Profileimage by Joy Okechukwu VIRTUAL ASSISTANT | CUSTOMER SUPPORT | SOCIAL MEDIA MANAGEMENT from PortHarcourt
ATTACHMENTS
CV - Joy Okechukwu

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SKILLS
Microsoft Excel, Word, database, social media management, social media chat, web research, data entry, report preparation, customer support, Google docs, email chat, attention to details, problem solving, organization, time management, excellent communication, project management,  self motivated, customer relationship management, able to work independently and as part of a team
PROJECT HISTORY
  • 03/2020 - 07/2020

    • Integral Software Systems Limited
    • < 10 employees
    • Internet and Information Technology
  • Customer support/ Social Media Manager
  • I provided support to clients
    I managed inquires, answered questions, and provided feedback
    I chatted with clients via email, social media, telephone, Messenger, Live Chat, and other digital communication channels
    I prepared weekly reports
    I ran posts and adverts on social media including, Facebook, Instagram, Twitter, and LinkedIn. I optimized Facebook organic and paid reach in driving visits to the company's social media pages, and generally grew online brand visibility, client base and revenue for the company.

  • 01/2018 - 03/2020

    • THE CITADEL SCHOOLS
  • ADMIN OFFICER
  • This role included providing support to parents, students, guests and visitors, handling incoming and outgoing
    emails and telephone conversations, monitoring cleaning of offices and premises, providing support during
    recruitment of new intakes, typing and distributing emails, memos, letters and forms, ensuring proper collection and
    update of all records, maintaining stock records for stationery and supplies for the office, managing procurements and
    tracking inventory, working with suppliers and verifying receipt of supplies and requisitioning in line with office
    procedures, updating of students and staff data in the school's database, performing cost-benefit analysis for
    customers and advising on appropriate payment options, taking stock and ensuring effective and efficient management
    of company resources, accurately tracking and recording of school equipments and properties and ensuring proper
    maintenance and security, assisting in organizing school events and management meetings and consulting closely with
    the proprietor in formulating initiatives for growth.

    Key achievement:

    * I optimized social media platforms in executing an online awareness campaign for the school that gathered
    over 3000 views and and 1,000 shares in two weeks. Currently the school has added over 200 students as a
    result of the campaign.
    * I introduced strategies for accurate record keeping that resulted in the school saving close to N1,000,000
    from having to pay for materials that were undersupplied because of previous poor record keeping and its
    resulting discrepancies

  • 12/2015 - 06/2017

    • TRANSVIEW MEDICAL DIAGNOSTICS
  • CUSTOMER SERVICE OFFICER
  • In this busy role, I managed customers queries and inquires both internally and externally and tracked all issues to
    the point of resolution, I supervised performance of cleaning unit, I made travel arrangements, organized and
    scheduled appointments, management meetings and coordinated availability of meeting venues, I ensured accurate
    entry of customers details in the company's database. I also printed payment evidence to be attached to all payments
    before filing and issued invoices to customers. I compiled, analyzed and recorded customers' bills, disbursed cash for
    daily operational expenses, assisted in delivering cheques to the bank and managed other bank transactions,
    reconciled accounts and prepared reports. I ensured customers results are kept confidential and issued promptly. I
    equally tracked all appointments, sales, complaints, status and reports thoroughly for manager review and I consulted
    closely with the administration manager to drive customer satisfaction and growth.

    Key achievement:

    * Optimising technology, social media and radio stations in offering presentations and creating brand
    awareness resulted in a 40% increase in views and visits to the company's website over 1 month, grew
    patronage and increased revenue
    * Introduction of cost cutting methods and strategies for proper optimization of resources resulted in a
    significant drop in operational expenses

  • 12/2014 - 12/2015

    • UNION BANK NIGERIA PLC
  • CUSTOMER CARE OFFICER
  • This role was an interesting one that included, providing service support to users of the bank's internet banking
    platform, selling internet banking products and services to customers and prospects, participating in sales and
    marketing campaigns, promoting campaign products and services as directed by management, tracking all
    appointments, sales, complaints, status and reports thoroughly for review during meetings, following up on customers
    complaints, comments and suggestions, ensuring prompt feedback to customers on review and implementation of new
    policies, preparing and submitting monthly performance reports and ensuring proper documentation on all opened
    accounts

    Key achievement:

    My contributions led to my branch meeting its monthly performance target and leading the entire region as the
    most performing branch for almost a year

TIME AND SPATIAL FLEXIBILITY
No travel
OTHER
I execute quality projects and deliver well before deadlines at all times
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