VIRTUAL ASSISTANT | CUSTOMER SUPPORT | SOCIAL MEDIA MANAGEMENT

I provided support to clients
I managed inquires, answered questions, and provided feedback
I chatted with clients via email, social media, telephone, Messenger, Live Chat, and other digital communication channels
I prepared weekly reports
I ran posts and adverts on social media including, Facebook, Instagram, Twitter, and LinkedIn. I optimized Facebook organic and paid reach in driving visits to the company's social media pages, and generally grew online brand visibility, client base and revenue for the company.

This role included providing support to parents, students, guests and visitors, handling incoming and outgoing
emails and telephone conversations, monitoring cleaning of offices and premises, providing support during
recruitment of new intakes, typing and distributing emails, memos, letters and forms, ensuring proper collection and
update of all records, maintaining stock records for stationery and supplies for the office, managing procurements and
tracking inventory, working with suppliers and verifying receipt of supplies and requisitioning in line with office
procedures, updating of students and staff data in the school's database, performing cost-benefit analysis for
customers and advising on appropriate payment options, taking stock and ensuring effective and efficient management
of company resources, accurately tracking and recording of school equipments and properties and ensuring proper
maintenance and security, assisting in organizing school events and management meetings and consulting closely with
the proprietor in formulating initiatives for growth.

Key achievement:

* I optimized social media platforms in executing an online awareness campaign for the school that gathered
over 3000 views and and 1,000 shares in two weeks. Currently the school has added over 200 students as a
result of the campaign.
* I introduced strategies for accurate record keeping that resulted in the school saving close to N1,000,000
from having to pay for materials that were undersupplied because of previous poor record keeping and its
resulting discrepancies

In this busy role, I managed customers queries and inquires both internally and externally and tracked all issues to
the point of resolution, I supervised performance of cleaning unit, I made travel arrangements, organized and
scheduled appointments, management meetings and coordinated availability of meeting venues, I ensured accurate
entry of customers details in the company's database. I also printed payment evidence to be attached to all payments
before filing and issued invoices to customers. I compiled, analyzed and recorded customers' bills, disbursed cash for
daily operational expenses, assisted in delivering cheques to the bank and managed other bank transactions,
reconciled accounts and prepared reports. I ensured customers results are kept confidential and issued promptly. I
equally tracked all appointments, sales, complaints, status and reports thoroughly for manager review and I consulted
closely with the administration manager to drive customer satisfaction and growth.

Key achievement:

* Optimising technology, social media and radio stations in offering presentations and creating brand
awareness resulted in a 40% increase in views and visits to the company's website over 1 month, grew
patronage and increased revenue
* Introduction of cost cutting methods and strategies for proper optimization of resources resulted in a
significant drop in operational expenses