Profileimage by Anonymous profile, IBM Netcool Developer
available

Last update: 06.09.2022

IBM Netcool Developer

Graduation: B.Tech Engineering
Hourly-/Daily rates: show
Languages: English (Full Professional) | Hindi (Native or Bilingual)

Attachments

Daphne Netcool_resume.docx

Skills

Attained knowledge on Implementation/Support on IBM Tivoli Netcool/Netcool suite of products like Netcool/OMNIbus, Netcool/WebGui, Netcool/object server, Netcool/Probes and Netcool/Impact to various usergroups within the network in the past 11 years of my career.
My Excellent communication, organizational, time management and support skills helped me take knowledge transfer/training sessions to new support engineers. I have also created a technical cookbook documentation for solving critical recurring issues

Project history

09/2019 - 07/2020
Technical Lead/Acting Manager
Tech Mahindra
Responsibilities:
* Worked as an acting manager for the ATT network team.
* Handled the team's daily weekly and monthly activities
* Constant interaction with the client about ongoing activities.
* Helping the team meet Deadlines at all times.
* Continuous monitoring of the ticket count and help team reduce them,
* Make sure every task is being accountable by raising tickets.
* Published daily weekly and monthly reports with the team metrics
* Reviewing the code fixes and data fixes by the team members.
* Sending Status reports to Manager regarding the status of the tasks distributed to the team.
Knowledge Transfer / Training Sessions:
* Took technical training for the new associates of the team in Netcool monitoring and Business
Objects, Performance Tuning.
Documentation:
* Creation of Technical cookbook documentation for solving critical recurring issues.
* Creation of trouble shooting documents for common issues.

05/2016 - 08/2019
System Lead
Tech Mahindra
Client : OG&E (Oklahoma Gas and Electric), Oklahoma
Duration : May 2016 to Aug 2019

Responsibilities:
* Hands-on experience on various network management tools of IBM ITM, Netcool/Omnibus,
Netcool/WebGui, Netcool/Impact.
* Enhancement, Testing and implementation of the Netcool.
* Customization of Gateways and Omnibus rules to receive alerts from different data source and
process the alerts to be monitored.
* Integrated netcool with remedy for Manual/ Auto ticketing of alarms.
* Integrated EMS integrations over mttrapd/ corba protocols with netcool.
* Developed impact policies to create/ update/ sync tickets.
* Developed impact policy to suppress alarms that are in maintenance/ change request.
* Customization of probes rules according to client environment.
* Working on various issues according to Tickets raised and assigned.
* End to End implementation and support of the ITM infrastructure that includes HUB TEMS, RTEMS,
TEPS,TDW.
* Agent builder to deploy new agents across Enterprise, like (http, AIX/Windows binary log,
Command output).
* Performed Failover activities on HUB and RTEMS.
* Customization of monitoring that includes Infra and application Monitoring.
* Troubleshooting issues in terms of alert generation and alert delivery to the stake holders.
* TEPS Sync for synchronization of situations across Enterprise.
* Documented the installations/ configurations as per the client request.

11/2007 - 05/2015
Technical Lead
Cognizant Technology Solutions; UBS (Union Bank of Switzerland)
Responsibilities:
Monitoring Tool:
* Knowledge on Tivoli Netcool/Omnibus Software component (installation & configuration).
* Supported and worked on 3-Tier Architecture overview & component placement.
* Support and maintenance of Netcool products, databases and Monitoring, Resolving Tickets and
alerts.
* Troubleshooting of Omnibus, probe, WebTop issues, etc .
* Produce handover report for issues escalation and Incident report for events that impart major
impact to the service.
* Creation of Webtop users using WAAPI interface and administration of users and groups through
NCO Configurator.
* Updating the rules files and Lookup tables twice a week and maintenance of Gateways and Probes
once a week.
* Migrating Maps, Entities and Views from Development to Production Environment.
* Generating Reports from Business Objects.
* Actively involved in customizing backup process and webtop user maintenance using Custom Shell
Scripts.
* Creating weekly reports to single out alerts that were acknowledged but not resolved by the
users.
* Coordinating with other teams in implementing Global Change Management requests and BCP
testing.
* Hands on experience on Unix/Linux Administration.
* Development and Customization of application according to business requirements.
* Created many documents for netcool architecture, Production Migration, Development testing for
client reference.
Reporting Tool:
* Experience in Business Intelligence tools like Business Objects XI R2 (Web Intelligence)
* Creating New BO templates and publishing them as per the user request.
* Experience in creating WebI reports using Business Objects XI R2 Web Intelligence
* Created reports in Web Intelligence with Lists, Cross tabs, Graphs, Report Variables
* Formatting WebI reports for Excel and PDF outputs
* Hands on Experience in development of Reports, Dashboard in Tableau.
* Expertise in designing Universes & Reports using Business Objects
* Good knowledge on creating Groups ,Users and Scheduling of the reports to end users
* Developed Logical calculations, mapping, formatting.
* Created individual Worksheets and incorporated them into Dashboards with the appropriate
filters.
* Implemented Data-Blending for synchronizing the data from multiple data sources.
* Ability to handle multiple tasks and multiple technologies.
* Excellent analytical and logical programming skills with a good understanding at the
conceptual level and possess excellent presentation, interpersonal skills with a strong desire
to achieve specified goals.
Ticketing Tool:
* Good understanding of Remedy Helpdesk / Service Desk, Change Management, Asset Management,
Service Level Management, Change Tasking, Service Level Agreement processes
* Excellent understanding of the ServiceNow Platform.
* Good Knowledge of ITIL and ITSM best practices
* Implemented Data-Blending for synchronizing the data from multiple data sources.
* Ability to handle multiple tasks and multiple technologies.
* Experience in performance tuning of Remedy Setups

*Awards and Recognition:


* Outstanding Individual contributor - "YOUR STAR OF THE MONTH"
* Outstanding Individual contributor - "YOUR CONTRIBUTION IS PRICELESS"
* Outstanding Individual contributor - "CUSTOMER APPRECIATION "

Local Availability

Only available for the countries India

Other

With my skill-set and competencies, I have attained knowledge on Implementation/Support on IBM Tivoli Netcool/Netcool suite of products like Netcool/OMNIbus, Netcool/WebGui, Netcool/object server, Netcool/Probes and Netcool/Impact to various usergroups within the network in the past 11 years of my career.
My Excellent communication, organizational, time management and support skills helped me take knowledge transfer/training sessions to new support engineers. I have also created a technical cookbook documentation for solving critical recurring issues
I started my career as a Technical trainee with UBS from Nov 2007 at Hyderabad, India. Working under the direction of senior members, I have learnt the Integration/Development/Customization of multiple IBM Tivoli/ Netcool components.

I had been working with Tech Mahindra Pvt. Ltd.  as a technical lead/Acting manager/Subject matter expert until July 2020. Here I have been able to further strengthen my technical acumen, but unfortunately lost my job due to the Covid crises
.
Being a single mother I am struggling to make ends meet. Moving out of the country would truly help me raise my child in a ‘stigma’ free society.

 I have attached my resume highlighting my academic and professional skills and I look forward to hearing from you in due course.
Sincerely,
Daphne Gracious

Contact form

Contact details

Profileimage by Anonymous profile, IBM Netcool Developer IBM Netcool Developer
Register