Project: Integrated Service Desk
Client: Reserve Bank of South Africa
Responsibilities:
* Analyzed client's business requirements and processes through document analysis, interviews and
workflows
* Mapped client's needs by facilitating monthly meetings to document the requirements, providing the
best solutions and finalizing the project's requirements.
* Elicited requirements using interviews, document analysis, requirements workshops, surveys, site
visits, business process descriptions, use cases, scenarios, business analysis, task and workflow
analysis. Document the entire business process.
* Participated in the complete range of project activities, starting from conceptualization,
discussions with business stakeholders, testing, implementation and maintenance of the project.