wellen Solovati available

wellen Solovati

Presales Consultant, ERP Consultant, SAP CRM Consultant

available
Profileimage by wellen Solovati Presales Consultant, ERP Consultant, SAP CRM Consultant from
  • Freelancer in
  • Graduation: not provided
  • Hourly-/Daily rates:
  • Languages: k.A.
  • Last update: 31.08.2020
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CV - wellen Solovati

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SKILLS
JAD, ASAP, Activate, SAP Solution manager, SAP CRM architecture, Roles, WRICEF development, Document Management, SAP Hybris, ecommerce, C4C, Middleware, Analytics, ECC, FICO, MM, RE-FX, SD, error handling, Outlook, data management, WUI customisation, AET, BADIs, BAPIs, ALE, EDI, IDocs, BDocs, BSP, LSMW, UI, GUI, SDLC, functional specifications, software quality assurance, CRM, SAP CRM EhP4 for CRM7.0, SAP FIORI 2.0, SAP CRM, SAP NetWeaver 7.5, Hybris 17.08, Abap, SOLMAN, HANA, S/4HANA, Microsoft Suite, Project, Visio, MS Office, PowerPoint, Excel, Agile, TOGAF, SAP Activate, ITIL V 2011, PRINCE2, AutoCAD, Linux, Adobe- Photoshop, SAP, Hybris, ERP, social media, Master data management, SAP ERP, FI, regression testing, user interface, test scripts, integration testing, UAT, SAP CRM 7.0 EHP2, Unit testing, SAP CRM 7.0 EHP1, UAT testing
PROJECT HISTORY
  • 02/2019 - 03/2020

    • Confidential
  • SAP CRM Consultant
  • Nature of Project: An existing SAP solution that they need to be upgraded to the S4hana platform
    Role and Responsibilities: SAP CRM Consultant
    * Fit Gap analysis, business process validation workshop
    * Business blue print design
    * Managing BP migration design
    * Managing the integration interfaces
    * Drafting and Implementing SAP CRM Service Request Solution along with Omni channel
    integration

    Environment & Components: S4hana

  • 01/2018 - 12/2018

    • Premier Service Medical Aid Society
  • Snr. CRM Consultant
  • Nature of Project: An ERP and CRM solution to bring one of the biggest medical insurance companies
    in Zimbabwe on a single and seamless platform to all administrative and
    Customer service functions together thus ensure excellent service for the vast
    number customers. (implementation and Support)
    Role and Responsibilities: Snr. CRM Consultant
    * Middleware with social media integration.
    * Complaints, Case Management and Service Level Agreements.
    * Loyalty Management, WUI Customization.
    * Master data management.
    * Business Roles, Business Partner Relationships.
    * Integration with SAP ERP, pharmacy and clinical solutions.
    * Super user Training, Documentation of training and user manuals.
    * First and second level support.
    Environment & Components: HANA, CRM Sales and Marketing, Loyalty management, Social media
    integration, BI, PI

  • 01/2017 - 12/2018

    • Twenty third century systems
  • SAP Pre-Sales BIDS consultant
  • In the BIDs department I am responsible for the preparation, analysis, design and response for BIDS
    s in the SAP CRM Hybris solution areas for the organisation;
    My duties include
    * Assist the sales teams with expert knowledge during client engagements and interactive
    seminars
    * Responding to tenders, RFI, EOI and RFP
    * Aligning client requirements to skills in the organisation, Solution design
    * DEMO preparation and presentation
    * Project issues attendance when requested
    * High level Scoping of client / prospect requirements

  • 02/2017 - 10/2017

    • City of Johannesburg
  • SAP CRM Consultant
  • Nature of Project: The city had an existing SAP solution that they needed to be upgraded to the
    current platform and processes as utilised by the city
    Role and Responsibilities: SAP CRM Consultant
    * Fit Gap analysis, business process validation workshop
    * Business blue print design
    * Managing the delivery of the Omni channel CRM solution
    * Managing the integration interfaces with Hybris commerce as well as Utility solution
    * Drafting and Implementing SAP CRM Service Request Solution along with Omni channel
    integration

    Environment & Components: SAP CRM Ehp2

  • 09/2016 - 02/2017

    • Insurance & Pensions Commission
  • SAP Functional Consultant team lead
  • Nature of Project: A business suite solution for the insurance regulator the solution has a
    self-service portal for both B2B and B2C clients (implementation and Support)
    Role and Responsibilities: SAP Functional Consultant team lead
    * Blueprint, Training, Support
    * Uploading of customer data into the SAP CRM module
    * Configuration of the SAP CRM module to meet business needs
    * Integration of SAP CRM with other ERP Module FI, SD, BI, Portal
    * Performing unit, integration and regression testing
    * User Acceptance Testing, WUI set up and customisation
    * Third level support
    Environment & Components: HANA, Fiori, Solman, BI, Service Order Management, Case Management, CRM
    web Request management, Lead Management, Account management.

  • 07/2016 - 12/2016

    • Zimbabwe Energy Regulatory Authority
  • SAP Functional Consultant assistant project manager
  • Nature of Project: The client is a subsidiary of the national power supplier and had a need for a
    robust CRM solution that needed to work in concert with other software to
    provide a seamless user interface and experience to the users (implementation
    and Support)
    Role and Responsibilities: SAP Functional Consultant assistant project manager
    * Preparing functional specifications for system changes
    * Preparing test scripts and executing integration testing
    * Training, UAT, Configuration
    * Support, Issues log management for project
    * Quality assurance of all project documentation
    * BP master data management, roles and authorisations
    * Third level support
    Environment & Components: SAP CRM 7.0 EHP2, CRM Contact Centre, Service Order Management, Service
    Request Management, CHARM, Solman

  • 01/2012 - 11/2016

    • Government of Zimbabwe
  • SAP Functional Consultant (Team Leader)
  • Nature of Project: A multi-ministry (5 initial projects) and phased project that was aimed at
    automating and launching online services for citizens of the republic
    (implementation and Support)
    Role and Responsibilities: SAP Functional Consultant (Team Leader)
    * Preparing functional specifications
    * WUI configuration, Transaction launcher
    * Training, UAT testing, integration testing
    * Master data upload and management
    * Investigating and Resolving issues logged by system users
    * Blueprint, System configuration, Authorizations management
    * Middleware Monitoring (Monitor queues for business partners,
    Organisational model, Service Orders, Sales Orders, Billing Documents,
    Confirmations and third-party system connections and data exchange
    * First and second level support.
    Environment & Components: Service Order Management, Service Requests, Case management, Interaction
    Centre, Account and Contacts, Service Confirmations, Master data, SRM, CRM
    Middleware, Billing, Integration with RE-FX, CO, FI, CRM, MM, HCM, PI, Online
    Portal, Service Contract Management, Sales

    I have gained vast experience in the SAP Hybris ecommerce, billing C4C and Marketing solutions
    through demonstration and prototype and support projects such as
    Clients:
    * Cimas medical aid
    * Tel one online shop and service portal
    * Government of QATAR (Ministry of Finance)
    * Sakunda Energy
    * Motor Vehicle Accident Fund Botswana (MVAF)
    * Centenary bank Uganda
    * MMCZ online diamond auction shop
    * TNM Malawi
    * Zambezi river Authority
    Roles and Responsibilities:
    * Blueprint and configuration
    * Documenting Functional Specifications
    * Middleware and master data management
    * Unit testing, Test scripts, Training
    * Lead the execution of assigned project tasks in areas of demonstrated
    competence. This includes facilitating meetings/task groups, tracking and
    influencing task group progress, tracking project deliverables, etc.
    * First and second level support
    Environment & Components: Data management, market segmentation, Marketing recommendations,
    Acquisitions, B2C Commerce, B2B Commerce, Product Content and Catalogue
    Management

  • 03/2015 - 02/2016

    • National Social Security Authority
  • SAP CRM Functional Consultant
  • Nature of Project: The NASSA project is one of the first full SAP social security implementations
    in the world (Support)
    Role and Responsibilities: SAP CRM Functional Consultant
    * Training, Resolution of issues
    * Middleware and master data management
    * Authorisations management
    * Account and master data management
    * First and second level support
    Environment & Components: SAP Social Services, Solman, CHARM

  • 03/2014 - 08/2015

    • Minerals Marketing Cooperation of Zimbabwe
  • SAP Functional lead Consultant and Assistant Project manager
  • Nature of Project: The client is the sole marketing firm for all minerals in the country and
    required a solution to manage their global marketing, sales and service
    activities on a single platform for all their geographically dispersed
    operations, products and clientele (implementation and Support)
    Role and Responsibilities SAP Functional lead Consultant and Assistant Project manager
    * Blueprint, System configuration
    * Documenting Functional Specifications
    * Unit testing, Authorisations
    * Web client customisation and development through collaboration with ABAP
    * User Acceptance Test scripts, Training
    * Lead the execution of assigned project tasks in areas of demonstrated
    competence. This includes facilitating meetings/task groups, tracking and
    influencing task group progress, tracking project deliverables, etc.
    * Third level support
    Environment & Components: SAP CRM 7.0 EHP1, Solman, Activity Management, Account and Contact
    Management, Service Order Management, Service Request Management, Interaction
    centre, Integration with Controlling, FI, CRM, MM, SD, Middleware Monitoring,
    Authorizations.

  • 04/2015 - 07/2015

    • The dti (Department of Trade and Industry South Africa
  • SAP CRM Functional Consultant
  • Nature of Project: The department had already been implementing an SAP Solution and out role was to
    assist in the testing and documentation of the deployed CRM solution
    Role and Responsibilities: SAP CRM Functional Consultant
    * Testing, WUI customisation
    * Documentation of issues
    * First and second level support
    Environment & Components: SAP IS Grants Management

  • 12/2014 - 05/2015

    • Zimbabwe Revenue Authority
  • SAP CRM Consultant
  • Nature of Project: The project was aimed adding the CRM components to reduce the customer service
    turnaround times to an already existing SAP TRM solution (implementation and
    Support)
    Role and Responsibilities: SAP CRM Consultant
    * Integrating with SAP Tax and Revenue Management
    * Business Blueprint, Transaction launcher and WUI
    * Performing Unit, Authorisations and Integration testing
    * UAT testing, Account management
    * Integration with third party solutions such as ASYCUDA
    * Replication of master data for business partners
    * Training, change management and end user support
    * First and second level support.
    Environment & Components: Case Management, Service Order Management, SLA, Solman

  • 08/2011 - 07/2012

  • Presales Consultant
  • As a Pre-sales Consultant based out of head office, I assisted the Business Development team in
    prospecting and closing sales in the medium to large enterprise space. Through working directly with
    sales and account executives, partners and direct sales to ensure optimum system solutions are
    provided to clients, including development of processes and systems to provide quick yet thorough
    responses to client Requests for Proposals. I also assisted in limited installation support and
    post-sales consulting. Thus, developed the ability to resolve technical questions, strong
    presentation and communication skills as well as delivery of in-person and/or virtual sales
    demonstrations to prospective clients.

  • 03/2011 - 07/2011

    • Black Forest Technologies
  • ERP Consultant
  • As an ERP consultant I was able to ensure proper distribution and handling of data while
    restructuring organizational hierarchies to align with ERP processes and corporate requirements. To
    accomplish this, I was able to communicate with users at all levels of the organization, instruct
    and train others. I developed the skills among other things that enable me to respond to changes in
    business processes requirements quickly with on-the-go strategies and solutions within the optimal
    time frame, with minimal cost and minimized risk.
    Projects included
    * Greenwood pharmacies
    * Nat Pharm
    * National university of science and technology Zimbabwe

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