Application Management Consultant
NTT DATA Romania
Skills
SAP, FI, Application Management, ITIL, analytics, Excel, Microsoft Office Package, Adobe Photoshop, CorelDraw, AutoCAD, SketchUp, Microsoft Word, Microsoft Excel, Microsoft Outlook, Power Point, Microsoft Access
Project history
07/2018
-
04/2020
Main responsibility:
1st Level Support and Monitoring for SAP, Host and Web Applications for Volkswagen
Germany
Responsible for:
-Incident Management Process
-Service Knowledge Management applicability and documentation
-Knowledge Transfer of the new Applications
-Training with new joiners
-Training and Knowledge Transfer for Service Desk Team from NTT DATA Cluj Napoca
-On-Call Duty during night shift
-ITIL Trainings
1st Level Support and Monitoring for SAP, Host and Web Applications for Volkswagen
Germany
Responsible for:
-Incident Management Process
-Service Knowledge Management applicability and documentation
-Knowledge Transfer of the new Applications
-Training with new joiners
-Training and Knowledge Transfer for Service Desk Team from NTT DATA Cluj Napoca
-On-Call Duty during night shift
-ITIL Trainings
05/2016
-
07/2018
Senior Process Associate and Process Trainer
Genpact
Genpact is an outsourcing company which is contracting services from other customers. In Genpact I
have worked for Merck which is one of the biggest ten pharmaceutical companies around the world.
have worked for Merck which is one of the biggest ten pharmaceutical companies around the world.
05/2016
-
02/2017
Junior Process Associate
Merck
Department: IT Software and Hardware Purchasing for Merck (Germany- Darmstadt)
Daily activities:
- Processing IT Hardware, Software Orders and License Deliveries
- Taking over the IT Purchasing Process and working at the documentation
- Processing orders in SAP
- Calls with the client
Trainings: Excel classes, SAP classes, Lean Training, Writing Email Skills, Communication Skills, SOP
writing skills, Price negotiation skills
Daily activities:
- Processing IT Hardware, Software Orders and License Deliveries
- Taking over the IT Purchasing Process and working at the documentation
- Processing orders in SAP
- Calls with the client
Trainings: Excel classes, SAP classes, Lean Training, Writing Email Skills, Communication Skills, SOP
writing skills, Price negotiation skills
02/2016
-
05/2016
Intern
Green City
05/2015
-
11/2015
Intern in Urban Plannnig
Town Hall
Local Availability
Only available in these countries:
Romania
