ACCOUNTING ANALYST
SC ACCENTURE SERVICES SRL
Skills
ITIL 2011, TELECOMMUNICATION, SAP, IBM, SDL, MS Office, Word Excel Outlook, Illustrator, Outlook
Project history
10/2019
-
03/2020
- our team was divided intro 4 countries - Germany, Switzerland, Austria and Hungary
- every team member had it's own portfolio that comprised between 500 and 600 customers
- for 6 months I was dealing with customers from Switzerland, but not I took over the german
portfolio
- daily customer communication via phone or email, or even both
- customer had to be called in order to find out why they were not paying their bills
- very good SAP knowledge and very good German and English language
Brasov, Romania
- every team member had it's own portfolio that comprised between 500 and 600 customers
- for 6 months I was dealing with customers from Switzerland, but not I took over the german
portfolio
- daily customer communication via phone or email, or even both
- customer had to be called in order to find out why they were not paying their bills
- very good SAP knowledge and very good German and English language
Brasov, Romania
06/2019
-
10/2019
PROJECT MANAGER OFFICER
IBM Romania
11/2016
-
07/2018
PDM RELEASE DATA SPECIALIST
SC ALTRAN SOLUTIONS ROMANIA SRL
- Working for BMW (our only Client)
- ProIn department (interior) - Module IB - seat belts, air bags, seats
- Daily interaction with the engineers from Germany
- reviewing projects and collaborating with the engineers to ensure quality of the delivered
projects/parts
- technical knowledge concerning the automobile field- good SAP knowledge
BRASOV, Romania
- ProIn department (interior) - Module IB - seat belts, air bags, seats
- Daily interaction with the engineers from Germany
- reviewing projects and collaborating with the engineers to ensure quality of the delivered
projects/parts
- technical knowledge concerning the automobile field- good SAP knowledge
BRASOV, Romania
10/2015
-
10/2016
MARKETING SPECIALIST
SC STABILUS ROMANIA SRL; BRASOV
-Offering support for german customers regarding the shipment of the produced pieces
-Ensuring the daily deliveries according to the specified needs of the customers
-Getting in contact on a daily basis with the production in order to get feeback regarding the
produced pieces
-Working with different transactions in SAP
BRASOV, Romania
-Ensuring the daily deliveries according to the specified needs of the customers
-Getting in contact on a daily basis with the production in order to get feeback regarding the
produced pieces
-Working with different transactions in SAP
BRASOV, Romania
06/2014
-
10/2015
TELECOMMUNICATION CUSTOMER SERVICE AND PRODUCT TRAINER
COMPETENCE CALL CENTER SRL; BRASOV
COMPETENCE CALL CENTER SRL
- Communication Training
- Training for internal "Amadeus" application
- Product Training
- Customer oriented communication
- Daily interaction with customers
- Booking flights, cancelling flights, rebooking flights, solving different Airport problems
BRASOV, Romania
- Communication Training
- Training for internal "Amadeus" application
- Product Training
- Customer oriented communication
- Daily interaction with customers
- Booking flights, cancelling flights, rebooking flights, solving different Airport problems
BRASOV, Romania
07/2012
-
05/2014
CUSTOMER SUPPORT- LEVEL 1
SC SIEMENS CONVERGENCE CREATORS SRL
- technical support for german customers
- translation of technical documentation
- internal software and application knowledge
- Foundations of IT Service Management based on ITIL 2011 edition
- Front Desk and Front Office Services
- internal Service Now application
Brasov, Romania
- translation of technical documentation
- internal software and application knowledge
- Foundations of IT Service Management based on ITIL 2011 edition
- Front Desk and Front Office Services
- internal Service Now application
Brasov, Romania
Local Availability
Only available in these countries:
Romania
no
